Brandon Ford

Brought my 2014 Flex in because it wouldn't start. I suspected fuel related so got a diagnostic done. Service says bad module and fuel pump....$1587 included diagnosis. I decided not to do the work and suspected fuel related so got a diagnostic done. Service says bad module and fuel pump....$1587 included diagnosis. I decided not to do the work and tow it home. Good thing I did because the only issue was a module, cost me less than $100 and 15 min to change. Shame on you Brandon Ford. People want to trust the dealership to give them an honest experience which you have fallen far short of. As far as I'm concerned you should refund me the faulty diagnosis charge as well. With the uncertainty during this Covid19 crisis people more than ever should be able to rely on an American manufacturer representative to be doing the right thing! More

They sell cars at a good price They may be the largest volume Ford dealership, but that may have more to do with them trying to get the volume of people into their dealership to pus They may be the largest volume Ford dealership, but that may have more to do with them trying to get the volume of people into their dealership to push all those cars out, instead of paying attention to great customer service needs or product knowledge. Starting from the top, because that who is ultimately responsible for the people below them. After my initial visit (test drive/offers) I received an email from their Senior Sales Manager Brooksye Hall, ["Please contact me and let me know how I can be of service to you in your buying decision. I look forward to earning your business!"] Well, I did contact him on several occasions about this matter and never heard back. The same goes with Tommy Shelly (Internet Sales). I emailed him several times, since the salesman I was working with the day before (Keith Magley) was off. I did receive a phone call from him that I missed and when I called him back, and left a message, I have yet to receive a call back. Now to back pedal a bit to the initial test drive. I usually schedule this aspect by using this website to find a dealers best sales person. On this day, I was in the area and decided to drop in. Well, I got their somewhat "new guy", Keith. He said that he had been in car sales for 30 years, but only at this dealership for 9 months. Usually a good rule of thumb for new guy status stops at 6 months, but I'll keep Keith in this category, because he did not know much about the Explorer ST that I was looking at. This goes back to what I said earlier, and is a reflection of management since they are responsible for training the people below them. Once we got to the discussion of numbers they came back with everything except the APR%, which is a huge piece of the equation. Since the rebates were so high I could only assume that their in house rates would match to make up for this in the life of the loan. After some finagling to get this rate from them, James Crew (finance) came out to the sales floor and confirmed what I assumed that the Ford finance rates on the Explorer ST were 6.9%!. He was very friendly and did somewhat defuse the situation that had previously built up with Keith as I was trying to get this missing piece of the puzzle from him. After all my research and three dealerships visits I did end up purchasing from Brandon Ford, just based on price alone. The sales process went very smoothly and the paperwork drill went great with Kris Meyer. He was very informative and helpful through the entire process. Get this man a Smart Desk though would ya! So many stacks of paperwork everywhere! Once we were done here it was time for the vehicle walk around. Typical stuff, and there were some things that Keith showed me that he didn't when we did the test drive. He was very persistant about downloading the Ford app, but no mention of the Sirius/XM subscription process or hotspot features. One huge item that comes with all Explorer ST's that Keith knew nothing about, is the Ford ST SUV Driving Experience. An experimental perfomance race driving program. How is it that the customer has to tell you about this? Also, on monroney sticker it had a dealer installed crossbar ($395) on it. Which typically means that it had already been installed, but in this case it had not. Nor had it even been ordered. So the vehicle was not ready upon receiving, and now I have to go back once it comes in to have it installed. Other typical items that normally occur after the purchase of a vehicle that did not, was the tour. I did get pointed in the direction of service department, but no walk around/meet and greet, mention of parts and accessories or even a drive by from management thanking me for the purchase. Some would say that this could be due to the number of customers they had at the time. Even though the entire process took place between Wednesday and mid-day Friday during the "Safer at Home COVID-19" time period. Meaning, dealerships customer foot traffic had been way down. Overall, I was not entirely impressed with Brandon Ford. They did get my business because of their prices and as a customer isn't that what we are ultimate concerned with, getting a good deal? That does not mean that I would purchase from them again, or recommend them for that matter, because good customer service is what does that. More

We will never use Brandon Ford again. It’s clear they’re too big for their britches. We “bought” a car there that they just received, we went to check it out and it needed a new windshield but overall we too big for their britches. We “bought” a car there that they just received, we went to check it out and it needed a new windshield but overall we liked the car and wanted it. So we were told we could discuss prices so we did.Here we come to pick up the car and when my husband does a walk around it has collision damage and his license plate isn’t even on the ready to go car. We were told their CPO didn’t come with any warranty but via their website and other Ford dealers, that just isn’t true. A car with collision damage lost definitely isn’t a CPO and that isn’t what we asked to buy. They were willing to offer to concessions on price or a warranty in case other issues arose from the damage...in stead the implied we just missed the damage. I can guarantee you we didn’t miss it. What an awful car buying experience. We went to Ferman Ford were so impressed with the difference in customer service. More