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Brandon Ford
Tampa, FL
1,483 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,483 Reviews of Brandon Ford
February 25, 2020
We would like to recognize, Tyler King for his exceptional service and professionalism on the evening of Valentine's Day. We had two dead batteries that morning on our Ford F 250. We were immediat exceptional service and professionalism on the evening of Valentine's Day. We had two dead batteries that morning on our Ford F 250. We were immediately received with compassion for our situation. Even though it was obvious to us that Tyler had a full night, he treated us with great importance and serviced our vehicle as quickly as possible. He salvaged our evening after an hour long drive. Tyler represents the Brandon Ford image well and should be considered a very valuable asset. Please value his efforts and reward accordingly. More
by Brooksville
Employees Worked With
Tyler King
February 25, 2020
Tire & rim Warranty When JC Clemmons sold this to my daughter I didn't know what it is for, Now I'll never know because when we went to file a claim with Shawn in service When JC Clemmons sold this to my daughter I didn't know what it is for, Now I'll never know because when we went to file a claim with Shawn in service they said it wasn't covered. Seems to me like over the last 2 years Wayne & his crew has become arrogant & greedy...... Allegally. Just one person lookin inside the box More
by hiddenjulz
Employees Worked With
JC Clements
February 14, 2020
Great experience with the purchase. Service?? Not so much Immediately after the purchase we left the truck an entire day twice for repairs. A courtesy car was provided however. After that, I wanted to change Immediately after the purchase we left the truck an entire day twice for repairs. A courtesy car was provided however. After that, I wanted to change the oil after 1000 miles (I do that with new vehicles,) and I wanted the tires rebalanced for a slight vibration. I called three times leaving messages for a call back with no response. Finally found a number for a service manager and was told it would be several days before they could take me or I could bring it in and leave it for several hours. I contacted another dealership, took it in the next day, and they had it back servicing it before I had the paperwork filled out. Oil change, filter, tire rotation and balance took maybe 30 minutes. I never sat down and three people came by and asked if I had been taken care of. Needless to say they will be doing my warranty and service work in the future. More
by Mooretrux
Employees Worked With
James Crews
February 06, 2020
I purchased a new Explorer and it has been longer in service than in my driveway. I have had to make most all calls to find out what is going on with the car. Nobody took any responsibility to ensure I was tak than in my driveway. I have had to make most all calls to find out what is going on with the car. Nobody took any responsibility to ensure I was taken care of. Once they got the money, they move on to the next target. I paid in full for my car and I have purchased two other vehicles there before in the past but never again. Times have changed and service has gotten real bad now. More
by wmeyer9929
Employees Worked With
Kris Meyer
February 02, 2020
I had an amazing experience at Brandon Ford today! I’m 42 and have probably had 20 different vehicles from new to pre owned. Never have I had such a nice group of professionals to work with. I can’t say 42 and have probably had 20 different vehicles from new to pre owned. Never have I had such a nice group of professionals to work with. I can’t say enough good things about my Ford sales professional Robert Collins. RC is a class act and a solid guy. He is amazing with people and absolutely no pressure which is the way I do business. I highly suggest getting a new Ford from Robert. Mr. Fred Powers helped us put an amazing deal together with my trade. I even asked him a favor he said yes without hesitation. I really liked that. Kirk Kiespert in finance is truly valuable and he can really work deals in finance. He gave me his best from the start. Gave me a few days to figure out that was a great deal Brandon Ford laid out for me! RC my guy showed me everything in my brand new platinum Powerstroke F250! Mr Kevin Stone was extremely polite and made sure I was happy with my purchase and verified I understood all of the amazing features Robert Collins showed me. I’ll only buy from Brandon Ford from here on out. I’ll send them as many people as possible because they will do their best for any and everyone. It felt more like a great environment with amazing products, much different from other dealerships. I can’t thank the team down there enough and all the time and hard work RC and Kirk did for me. Five star highly recommended from an extremely happy and satisfied first time client! I even drove 2 plus hours from southwest florida twice that’s how good they are! TV More
by Tee.v1977
Employees Worked With
Robert Collins, Kirk Kiespert, Kevin Stone, Fred Power
February 01, 2020
Waste of time Inquired about a new F250. When we started negotiating the trade in price I was given an extremely low ball offer. When I said a competitor had offe Inquired about a new F250. When we started negotiating the trade in price I was given an extremely low ball offer. When I said a competitor had offered significantly more for my trade in he became argumentative and tried to explain that a vehicle with an MSRP of 55k brand new is actually only worth 37K brand new. Don't waste your time with this place. More
by RC2020
Employees Worked With
Ricardo Liburd
January 29, 2020
did work without asking me I had my oil changed somewhere else, that garage stated that I had something leaking and should be covered under my Ford warranty. Scheduled appointme I had my oil changed somewhere else, that garage stated that I had something leaking and should be covered under my Ford warranty. Scheduled appointment, sat in the waiting room for 4 hours, asked when my car would be done. I assumed the work was being done They said they needed another part and I have to reschedule another day Then I see they did and charged for an oil change. The oil was less than a week old Listening skills?? More
by cliffncpin
Employees Worked With
prefer not to mention
January 16, 2020
WASTE OF TIME traveled over 60 miles to meet with internet sales. Was pre-approved by by credit union prior to traveling to the dealership. Found vehicle I was int traveled over 60 miles to meet with internet sales. Was pre-approved by by credit union prior to traveling to the dealership. Found vehicle I was interested in. Had a trade in. Left sitting in showroom for over 30 min with no contact from salesman. Got up and left for return trip. Halfway home salesman calls. I did not take call. Was driving. Called when arrived home. Told him I wanted some figures emailed to me. 3 Texts and one phone call later I called a sales manager. Told him of situation. 40 min later sales man returned call. Vehicle was now 2,000 over advertised price and insulted me with a ultra low ball trade in value. POOR CUST SERVICE. Would not recommended this dealership to my work enemy. More
by jfmbulls
Employees Worked With
Tommy Shelly
January 15, 2020
I purchased my 2018 Ford Fusion, and since my purchase i have had engine overheating issues and transmission issues.. all together my family and myself have purchased 12 new Ford products in the past 5 year have had engine overheating issues and transmission issues.. all together my family and myself have purchased 12 new Ford products in the past 5 years, not to mention all my friends i sent up that purchased vehicles. I asked Ford if they would assist me in trading out my fusion for yet another ford vehicle.. They would not offer any assistance. They told me to contact my ford dealer for assistance. I paid 18,900.00 for my fusion in mach, they offered me 12,000.00 trade in. I talked with one of the service managers who told me he would talk to a sales manager to see if they would offer more assistance. After a few days they offered me 1000.00 dollars more. I was offered 16,500 by another ford dealer.. I know Brandon Ford strives to be the number 1 selling dealer in the U.S. Maybe they should strive to make their loyal customers number 1 as well as all customers. They spend millions of dollars on advertising, they should use some of that money to satisfy a loyal Ford customer. If it wasn't for Dan Gentile i would never go back there.. He is and awesome salesman, and always helps our family. More
by rdm06759
Employees Worked With
Dan Gentile
January 10, 2020
Despite a few initial problems during my new car purchase Fred Power, sales manager, stepped-in and made everything right! I'll be back to Brandon to buy my next vehicle. Patrick Strickland also helped out. Fred Power, sales manager, stepped-in and made everything right! I'll be back to Brandon to buy my next vehicle. Patrick Strickland also helped out. Both of them are attentive and work hard to make customers happy. Sincerely, David Elliott Fort Pierce, FL More
by dwe213
Employees Worked With
Fred Power, Patrick Strickland
