Braman BMW West Palm Beach

I purchased my BMW 335CI, in 2009, new from Braman West Palm Beach, FL. It has turned-out to be one of the worst decisions I have ever made, truly. It was my first purchase. The add on, in house insuran Palm Beach, FL. It has turned-out to be one of the worst decisions I have ever made, truly. It was my first purchase. The add on, in house insurance policies that were added to the purchase agreement increased the price of the vehicle dramatically, which I didn't realize at the time. I put a substantial amount of money down on the car ($18,000) and financed the remaining balance through BMW financial. Now two years later I went to trade the car in, at Braman, with 48,000 miles (it was driven a lot but, well cared for). I was shocked to see that the cars value was nearly $20,000. less than the amount of money that I owe on the vehicle. When I inquired how I became so upside down in the loan-car, I was told it was because I purchased so many additional insurance policies (low-jack, tire car, key car, gap, paint etc) and after market packages (I wasn't even aware that after market items were added to the vehicle prior to my purchase). I accepted the above information and moved forward, with the decision to keep the car. The irony of the situation was just recently realized. My chief problem/challenge with the vehicle is that it's "run-flat" tires continuously go flat. Each tire costs somewhere in the neighborhood of $500. About every two months I have a flat tire. Despite having asked NUMEROUS times for the tire replacement to be covered by my above named "tire insurance" policy, there is always a reason that the replacement is excluded from coverage. Apparently the tire coverage only covers "road hazards". My tires are supposedly always damaged because the car is out of alignment. Recently I encountered yet another flat tire. I brought the car immediately to Braman and asked for a loaner vehicle. My service advisor (who was actually very good), was let go some time before this incident. So, I was assigned to "Brian", when I expressed to him that I was exhausted with the situation and simply couldn't afford to continue doing the same thing, he suggested I "get a car that's more affordable". He was so difficult and un accommodating to work with that I placed a call to the service department manager and had the car towed to Appex Auto, to have all new tires put on the vehicle (less expensive, non run-flats). Only then was I informed that the 19" wheels, were not factory but, an add on from Braman. They also told me that two of the wheels were "out of round", that's why I was continuously getting flat tires. Something Braman neglected to ever fix or inform me about. Just two weeks after this entire ordeal I actually lost THE KEY to the vehicle. When I purchased the vehicle I only received a single key from the dealer and remember, I bought "Key Insurance". I called BMW to ask that they order another key. I was told that I needed to come in, in-person, with my drivers license and registration. I was told by Joy that the key would be order (Thursday) and would be available for pick-up around Tuesday. When Tuesday came I received a call that they had not ordered the key as I have a co-signer on the loan and that person too would need to present their ID in-person, in order to order the key. I found this absolutely ridiculous as the co-signer is not the owner or responsible party, simply a co-signer for the loan. I own the vehicle and it's titled in my name. I called BMW corporate to inform them of the situation. They tried to work with Braman to No Avail. Finally I HAD TO HAVE AN ATTORNEY call them to basically force them to order the key. It took 3 weeks to get a key to the car. The service at Braman was so unfair that it literally made me ill. I have spent SO MUCH time arguing with their staff and being treated like a second class citizen. More

I was well listened to and all my requests were well noted.the contact with the service rep was very polite and understanding.I was in a complete climate of confidence.The repairs were done efficiently noted.the contact with the service rep was very polite and understanding.I was in a complete climate of confidence.The repairs were done efficiently and were complete and perfect. The bill was well explained to me.I am totally satisfied. More

Kerry was extremely personable and knowledgeable about my upcoming service and went our of his way to answer questions and even to make sure all the thing I needed taken care of with the service had been add upcoming service and went our of his way to answer questions and even to make sure all the thing I needed taken care of with the service had been addressed. I of course will continue to use braman for all my services and look forward to buying my next car there as well... More

I made an appointment for 9:30 to drop my car off for it's 14,000 mile service. I arrived at 9:20 and they greeted me professionally and courteously and took my car right away. I was advised that my se it's 14,000 mile service. I arrived at 9:20 and they greeted me professionally and courteously and took my car right away. I was advised that my service rep would be right with me and within 10 minutes I was paged to his desk. The paperwork was filled out ahead of time and after he inspected the car he brought me right over to the loaner desk and within 10 more minutes I was out the door in a BMW loaner. Kalon could not have been more proficient in getting me in and out the door in the shortest possible time. Thanks More

:) I was pleased with the overall experience at Braman BMW. The staff was friendly and the service was superior. The loaner car we received was excellent and our service advisor made sure that we were ple BMW. The staff was friendly and the service was superior. The loaner car we received was excellent and our service advisor made sure that we were pleased with our loaner before we checked out. We will certainly return for future repairs. More

We would like to take this opportunity to thank Hakim and Philiip for an exceptional customer servive and unforgettable eperience my husband and I encountered at your dealership. If there was a rating abo Philiip for an exceptional customer servive and unforgettable eperience my husband and I encountered at your dealership. If there was a rating above "GREAT", they certainly are desirous of it. Hakim and Phillip made us feel valued, put us at ease and above all made us feel they want our business. We would definitely recommend BRAMAN MOTORS to family,friends etc. Thanks again for your GREAT service. Bernie and Marcia Radcliffe More

Willi did a great job along with raj on saving the deal Willi did a great job along with raj on saving the deal as I was goin to leave BMW! As I have had Six BMW to date Now taking delivery of thre Willi did a great job along with raj on saving the deal as I was goin to leave BMW! As I have had Six BMW to date Now taking delivery of three Including my new 740li Details are simply to long to discuss...what aggravation ensued to not Your average customer... Anyway I think Willi is great. Dr A More

Nick Patel was just a joy to work with. He is a professional, personable, and attentive sales exec. Nick is very well versed in the BMW product, and is quick to explain and answer any questions. I professional, personable, and attentive sales exec. Nick is very well versed in the BMW product, and is quick to explain and answer any questions. I look forward to working with Nick Patel again. The finance dept. was also wonderful. Fast, accurate and very considerate. Everyone is very friendly and knowledgable. We got a great car at a great price. Peggy Candreva More

I WENT TO BRAMAN MOTORS - TO DROP OFF MY BMW X3 ...TO GET THE REAR PASSENGER WINDOW FIXED (STUCK IN THE DOWN POSITION) ...MR HAKIM WENT OUT OF HIS WAY TO HELP ME ---IDEA WAS TO LEAVE THE CAR OVERNIGHT TO BE THE REAR PASSENGER WINDOW FIXED (STUCK IN THE DOWN POSITION) ...MR HAKIM WENT OUT OF HIS WAY TO HELP ME ---IDEA WAS TO LEAVE THE CAR OVERNIGHT TO BE SERVICED ON MONDAY - SERVICE DEPT BEING CLOSED ON SUNDAYS .....I HAD NO INTENTION OF BUYING A CAR ...>LAST THING ON MY MIND ..JUST UPSET THAT MY CAR WAS STARTING TO NEED FIXING .... TO MAKE A LONG STORY SHORT ..MR HAKIM HELP ME THRU THE PROCESS OF BUYING ONE OF THEIR "PER-OWNED MERCEDS-BENZ ML 350 THAT WAS IN STOCK ... HIS ADVICE HELP ME PARTED WITH MY OLD CAR ...TAKING IN CONSIDERATION MY NEEDS AND NOT JUST TRYING TO SELL ME A CAR ME - THIS WAS A REAL DEPARTURE FROM THE USUAL CAR SALEMEN OF THE PAST. HE MADE THE EXPERIENCE VERY PLEASANT ....STILL CAN'T BELIEVE I LEFT THE DEALERSHIP DRIVING A NEWER CAR . KUDOS TO MR HAKIM ... I MUST SAY I'M ENJOYING MY NEW CAR More

We drove 3 hours from the other coast of Florida to purchase at Bramen ... They had the best price and their customer service won us over! They were consistent all the way through the transaction, th purchase at Bramen ... They had the best price and their customer service won us over! They were consistent all the way through the transaction, the whole experience at Bramen was worth the drive and the time it took More