Braman BMW West Palm Beach

Our overall buying experience was completely soured by TJ Grabell who clearly took advantage of us as it pertains to the financing of the car. Specifically, TJ first told us that based on our credit, he c Grabell who clearly took advantage of us as it pertains to the financing of the car. Specifically, TJ first told us that based on our credit, he could secure financing at a rate of 4.9%. We thought that was great as we had already obtained quotes outside of Braman for the same amount and we can wrap things up same day rather than have to come back. He then told us that he can get us a better rate, however we have to build into the price of the car the purchase of nitrogen for the tires and dent protection - a total of $599 - and that despite the increased cost, the reduction in rate would leave the payments the SAME! That was a lie. We took his word for it at the time, however, we should have realized something didn't smell right when with over a 700 credit score, we can only get more attractive financing subject to purchasing an unneeded service, the benefit of which we may never realize. Shame on us for believing an auto finance manager. After going home and having the opportunity to recalulate the difference between what the payments would have been at the higher rate without the addtional charges versus the lower rate with the charges, the difference amounts to $565 over the life of the loan to the dealer's benefit. Again, shame on us. Price without Nitro/Dent Protection: $20,633.53. Interest rate 4.9%. Payments over 60 months - $388.44 Price WITH Nitro/Dent Protection: $21,266.41. Interest rate 4.56% . Payments over 60 months - $397.85 Frankly, it's less about the $9.41 per month additional we have to pay than it is the principal of the situation. We didn't need Braman to arrange the financing. We had alternate financing at comparable rates arranged outside of Braman and TJ knew that. I'm still not fully convinced that the lower interest rate of 4.56% wasn't available to us even if we didn't "buy the extras", which would then have been a savings of over $750 over the life of the loan. Further, if we absolutely had to, we could have easily paid cash, IN FULL, for the car. It comes down to one word - respect. What we don't appreciate is being lied to, being sold things we don't need, nor want, being told "it's free" and that it doesn't cost us anything, when in fact it does and the dealer profits not once by selling the car to us, not twice by arranging the financing, but THREE TIMES for selling us something that we are told won't cost us anything extra when clearly it does. More

In the last 3 months I have visited the dealership three times to look at a 3 series. I walked around the lot for 10 or 15 minutes, went inside and was never confronted by a salesmen even though they were j times to look at a 3 series. I walked around the lot for 10 or 15 minutes, went inside and was never confronted by a salesmen even though they were just standing around talking or sitting at a desk. I made eye contact with several of them and no one decided to talk to me. I was with two other friends of mine and all of us had the same experience. I am younger and feel as though they don't see me as a serious buyer. What they fail to realize is that someone such as myself who goes to a very wealthy school has a large influence on people and their impression of Braman. I have actually never heard anything good about Braman from a younger person. (19 - 22 years old) I think they should rethink how they treat their younger audience, being in West Palm Beach, there are a large number of serious buyers that are young. When I buy my BMW I will go to another dealership. More

Mrs. Desmond was extremely friendly, understanding and knowledgeable about the cars we were interested in leasing. She made us feel at home and were the only thing important to her. She also explained the knowledgeable about the cars we were interested in leasing. She made us feel at home and were the only thing important to her. She also explained the functions of each car we reviewed. Mr Steve Grossman was also extremely friendly, professional and did everything to make the BMW priced so we could take it home. We will always shop at Braman. Carly Conte More

ralph fonti is assit to your company. i was in for ralph fonti is assit to your company. i was in for service on nov.13 th and was taken care of in a very professional manner. my answer t ralph fonti is assit to your company. i was in for service on nov.13 th and was taken care of in a very professional manner. my answer to your survey in all category's is number 5. thank you millard kram 561-602-8281 More

Liars, cheaters, scammers. More

I have had terrible service there. Often it takes two to three visits to address a problem. Communication to owner is poor. three visits to address a problem. Communication to owner is poor. More

I had no idea that so many people have felt the same things I have in my shopping for a BMW. I live in south Florida. And all the dealers in Broward county, and Miami area are the absolute worst.<br><br things I have in my shopping for a BMW. I live in south Florida. And all the dealers in Broward county, and Miami area are the absolute worst.<br><br>Yet I'm on my 12th BMW....I buy one every year and every year I hate the dealer and the sales person. but they happened to have what i wanted.<br><br>So this time I took a long shot, I called BRAMAN MOTORCARS in west palm beach....Their Braman MIAMI has the worst rep of all dealers........ BUT THE WEST PALM IS TOTALLY DIFFERENT IN MANAGMENT ATTITUDE AND REPUTATION.<br><br>I SPOKE WITH RAJ H. HE GOT ME THE CAR I WANTED WITHOUT PAYING EXTRA FOR TRUCKING AND TREATED ME LIKE THE MOST IMPORTANT PERSON IN THE WORLD. <br><br>I have refered 5 sales to him since and they all agree with me. <br>If you are local in florida and are fedup of it all like I was call my sales guy RAJ HARJANI he is a diamond in the RUFF and at the age of 23 he is one of thier top salesperson and I AM SURE HE WILL MANAGE THE DEALERSHIP ONE DAY.<br><br>He always picks up my car and all my friends cars and services them and drops them off. I know I payed too much but for the service he provides and just dealing with him; I feel that I should have payed him even more......RAJ and Braman West Palm are worth every penny. More