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Bozard Ford Lincoln
St. Augustine, FL
9,753 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 9,753 reviews
September 04, 2015
Quick Lane at Bozard Ford is great! I love the option of going to Bozard Ford's 'Quick Lane' for oil changes/tire rotations, especially when Kevin handles my service. It's fast, affordab I love the option of going to Bozard Ford's 'Quick Lane' for oil changes/tire rotations, especially when Kevin handles my service. It's fast, affordable and a pleasant experience. More
by Les252
Employees Worked With
Kevin at the Quick lane, but not sure of his last name
September 03, 2015
Regular service plus 4 new tires. Bozard has serviced my vehicles for 7 years. I own Lincolns and other manurfacturers' cars, and I have decided to have Bozard service them all. Thei Bozard has serviced my vehicles for 7 years. I own Lincolns and other manurfacturers' cars, and I have decided to have Bozard service them all. Their QuickLane service is the most professional auto service organization that I have ever worked with. I purchased my last Lincoln, a 2013 MKS, from Bozard because of their excellent and trustworthy service department. More
by Bob
Employees Worked With
Kevin Bressler
September 03, 2015
BEST DEALERSHIP IN NORTH FLORIDA One stop shop for all your vehicle needs. Customers are treated as #1. Excellent facility in a great location. Large amount of inventory to choose f One stop shop for all your vehicle needs. Customers are treated as #1. Excellent facility in a great location. Large amount of inventory to choose from. More
by DHW
Employees Worked With
Greg in accessories and Mike from shuttle service, Shawn Eodice
September 03, 2015
Outstanding Service!! I took my escape in for some repairs. Nathan went above and beyond to make sure everything was taken care of properly. Job well done! Thank you Nathan I took my escape in for some repairs. Nathan went above and beyond to make sure everything was taken care of properly. Job well done! Thank you Nathan! More
by Bryan
Employees Worked With
Nathan Dippy
September 03, 2015
Wonderful experience. Best car buying adventure. The best car buying experience eve. Bought a F-150 and the salesman, Patrick Robertson was so knowledgeable and not pushy. He listened to want we w The best car buying experience eve. Bought a F-150 and the salesman, Patrick Robertson was so knowledgeable and not pushy. He listened to want we wanted (and paid attention to our budget) He really listened. Sales Mgr.; George Clark was helpful as well. The best experience with the finance mgr., Rick Garcia. Wow, he know's his stuff and worked magic with us to keep everything we needed and wanted (and then some) in our price range. I have purchased approximately 12 cars so far and this was the ULTIMATE CAR BUYING EXPERIENCE. If they don't have want you need, you don't need it. Great selection and a fun place to buy a car. You can see a difference with hands on ownership (Letti & Bo Bozard) make a huge difference. More
by ginos truck
September 02, 2015
Good Service Because of service and the time Jena took with me for a small sale You don't see that kind of service much theses days Because of service and the time Jena took with me for a small sale You don't see that kind of service much theses days More
by overfe9
Employees Worked With
Jena Thomas
September 02, 2015
Bozard Really Came Through For Me All I can say is that this was an amazing experience! Luis and AJ and I'm sure others behind the scenes were able to get me out of a really big bind. All I can say is that this was an amazing experience! Luis and AJ and I'm sure others behind the scenes were able to get me out of a really big bind. This is my second time purchasing from Bozard and Luis was amazing throughout the whole process. Financing was a breeze thanks to AJ understanding my situation. I really appreciate what the Bozard family did for me. Will definitely purchase from them again! I can't THANK YOU enough. More
by jmkworld
Employees Worked With
A J Miller, Luis Crespo
September 02, 2015
Service Department Took my truck in for service - while waiting I ask to see Ed Roberts -- my gas tank lid cover would not close -- Ed told me it was not covered under m Took my truck in for service - while waiting I ask to see Ed Roberts -- my gas tank lid cover would not close -- Ed told me it was not covered under my warranty -- He got the part from the parts department and changed it himself --only charge was for the part -- Bozard is a great dealer with great employees -- (Thank you Ed Roberts for taking time to change my gas tank lid cover) More
by Larry
Employees Worked With
September 01, 2015
there were issues but they made it right To begin : I purchased a used landrover lr3 with amazing customer service. Wife decided about two years later she wanted something different so we wen To begin : I purchased a used landrover lr3 with amazing customer service. Wife decided about two years later she wanted something different so we went straight back to Bozard and purchased a new f150 crew cab 4x4. Again the dealership went above and beyond. I was actually impressed with a dealerships customer service. If you are from Florida you will understand but I hold everyone to the Publix standard so me being impressed takes a lot. here is where the relationship turned sour. I was in an accident and totaled my truck so I was forced to look before I really wanted to buy. I decided it was time to move to a diesel. My price point was low but there were good deals out there. After watching a few online pop up and sell faster than I could dial a phone. I asked what am I doing, I'll just let Bozard find it if they don't have one already. So I went down to st Augustine, and hour drive btw. I told my salesman buddy price what I was looking for and they just took one in on trade. After assessment and some haggling we got the deal hammered out. I asked specific questions about this truck I wanted to know if it had head studs installed and if the egr delete had been done. The head gasket would have been replaced as well if someone had done the studs. I was told yes and this created a lot of value in a higher mileage diesel. So I signed and took it home. About 4 days went by and something didn't seem right when I hooked up the trailer. I took it to a local diesel shop to have them go through it and see what all was not right. I got a list that consisted of expected oil leaks and a blown head gasket, no egr delete, no head studs, and an estimated bill around $10,000. I immediately drove to Bozard paper in hand. They gave me a few options. They offered to buy it back for what I paid no question. Tom Reinard went a step further and asked if I'd allow them to make the truck what I was told the truck was. At this point I think the salesman gave me some misinformation but not out of malice. But misinformation none the less. They assured me they would take care of it. From there forward I dealt with Russell wright and Jeff in service and Tom stayed on top of everything and kept me informed. It took two trips and I'm quite sure at this point they have taken a loss on this truck from the shear amount of money all this work has cost. However at this point I'm extremely happy. The truck was purchased "as is" so they had no legal obligation to do anything they did. It means a lot they would go to such lengths to stand by their name and provide this level of service when they didn't have to. So in the beginning I felt I may have been misled and would never buy there again. Now I will go out of my way to buy from them again. There is no substitute for that level of service, I would recommend them as a first choice even after my issues. It's still the best dealership I've visited. There's no doubt that they genuinely care about their customers and their reputation. Tom was especially helpful and took it upon himself to take on my issues as if they were his own. More
by Adam Tracy 03 f250
Employees Worked With
Other Employees :
Russell Wright, Tom Reinard, Buddy Price, Rick Dotson
September 01, 2015
Long wait time. The last oil change it took 1:30 hours to do. The time before I call for a oil change and had a 2;30 appointment. When I got there the service perso The last oil change it took 1:30 hours to do. The time before I call for a oil change and had a 2;30 appointment. When I got there the service person said I would have a 2 hour wait. I went home!!! More
by Jojo 1999
