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Bozard Ford Lincoln
St. Augustine, FL
9,771 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 9,771 reviews
October 09, 2015
Dealership Earned my Business Both Jena & Tom were very professional, all facts and numbers were accurate and detailed. Worked with me to make the deal that I was satisfied with. W Both Jena & Tom were very professional, all facts and numbers were accurate and detailed. Worked with me to make the deal that I was satisfied with. What I really liked was no pressure from all sales representatives. More
by george54
Employees Worked With
Tom Reinard, Jena Thomas
October 09, 2015
Great Service and Execellent Communication Jeff Sparks was fantastic to help me out. Took care of the me like I was family. I was towed in and needed to be services right away and Jeff Took c Jeff Sparks was fantastic to help me out. Took care of the me like I was family. I was towed in and needed to be services right away and Jeff Took care of that. Highly recommended! Thank you Jeff. More
by Westrateb
Employees Worked With
October 09, 2015
Service Worked with Marcia in service... Very good, left satisfied...Jason in parts was good and mechanic Steve did good job... Will go back again. Ok. Worked with Marcia in service... Very good, left satisfied...Jason in parts was good and mechanic Steve did good job... Will go back again. Ok. More
by Donewith
October 09, 2015
Turned a negative into a positive UPDATE :: I was contacted proactively by the dealership to advise this situation had been brought to the attention of management, however I had alr UPDATE :: I was contacted proactively by the dealership to advise this situation had been brought to the attention of management, however I had already checked out. The rep was counseled on how to find the information and the dealership provided a full refund. The service manager who contacted me was up to date on my situation and discussed the steps they already have in place to avoid these situations. In my case, it was a small breakdown and the incident was remedied quickly. I have changed the dealer rating from 3 to 4, and Recommend from No to Yes. I don't expect anyone to be perfect, so ultimately if a situation can be corrected, I am fine with it. Bozard did it quicker and much more sincerely than most places I have experienced, regardless of industry. Situation: Non Ford shop diagnosed my car, contacted Bozard and spoke at length regarding problem. Sent to Bozard as it was determined most likely to be recall issue. Cons: 1. Bozard completed diagnostic ($100+ shop fees ??, and rental, $148 total) only to tell me it would have been under the protection of Ford IF the mileage had qualified. I should have been told upfront, regardless of the issue, there would be no protection from Ford. I was already comfortable with the initial diagnosis. Counter service tech advised only maintenance techs access that information. I highly doubt that Bozard is trying to make money on diagnostic fees, they probably barely cover the cost of a tech. I get they also need to make sure it is diagnosed by them before giving an answer, but in my specific situation the recall and diagnostic were already discussed at length before I ever got there. This should have been caught. It would have saved time and money on both sides. 2. There were 2 parts to my estimate: a small portion that mechanically should be done and a large portion that was choice. I do not feel I fully understood the difference and options when I left, but since this could be for many reasons, I don't think it is fair to fully count it a 'con' against the dealer. I ended up deciding to get the mechanical part completed because I don't want the erosion to get worse, but if the main portion needs to be done, I won't do it because it is heater related and I use it 5 times a year in Florida. Pros: I can see where they get good marks for friendly people, most of the techs were talkative and smiling. They washed and vacuumed my car after diagnostic. Rental car discount I think if I had an established relationship with them, they would probably have found a way to help me a little more even though per Ford I am not covered.. But as someone that came only for warranty work, who already has a mechanic they go to, it's just not worth it for them to do anything special. Overall: Not terrible, but they missed a few key areas that could have made this a different experience. Ratings: Price and Customer Service rated lower because I should not have had to pay for someone telling me a recall was expired, and Customer Service because they should have noticed this if they discussed the recall prior. Recommend 'No': I can't say I would recommend them, but I wouldn't slam them either. I think they suffer from the same problem Ford itself does, they are getting big and labor is expensive. I personally think if the service tech had noticed the recall date/mileage, he would have told me upfront but if they have the resources to get data and don't use it or if they are so busy they are multi-tasking all day, things are going to get missed. More
by StAug
Employees Worked With
Several
October 08, 2015
OUTSTANDING STAFF I had a friend recommend me to Bozard Ford. I checked the inventory an the vehicle was not what I was looking for. I did further checking of inventory I had a friend recommend me to Bozard Ford. I checked the inventory an the vehicle was not what I was looking for. I did further checking of inventory and found the vehicle I wanted. I put an online inquire for the vehicle and was contacted by Buddy Price within a half hour. Due to the time made arrangements with Buddy to meet the following day. Buddy had the keys to vehicle when we meet and took a test drive. At which point I decide to purchase vehicle. Then meet with AJ Miller in Finance who jumped thru hoops to get me financed due to a low credit rating. The staff was outstanding from the time I walked thru the door til I picked up my truck the following day. More
by retiredtrucker2015
Employees Worked With
A J Miller, Buddy Price
October 08, 2015
Very good buying experince I use the internet to purchase vehicles. Bozard Ford was upfront and we agreed on a price prior to me going to the dealership. The cost / trade in pri I use the internet to purchase vehicles. Bozard Ford was upfront and we agreed on a price prior to me going to the dealership. The cost / trade in price was accepted and the purchase was made. They were extremely helpful and straightforward in the sale. No issues or changes from the internet information. More
by russell.regentine
Verified CustomerEmployees Worked With
David Siekierski , David Siekierski, Matt Tudor, Rick Dotson
October 08, 2015
First Rate A routine recall notice was handled quickly and very professionally. I have been treated fairly and very kindly each and every time I have been ssen. A routine recall notice was handled quickly and very professionally. I have been treated fairly and very kindly each and every time I have been ssen. This time was no different..Thank you Nate and all concerned You guys rock! James More
by jamesziegler
Employees Worked With
Nathan Dippy
October 08, 2015
Quick no hassle great price. Went on Bozards website, found the exact car I wanted. The internet price was the actual price of the vehicle. A lot of dealers prices show discounts Went on Bozards website, found the exact car I wanted. The internet price was the actual price of the vehicle. A lot of dealers prices show discounts that don't apply. Bozard's Internet price is the price you pay. Jeremy was very knowledgeable and great to work with. More
by charlouie1
Employees Worked With
October 08, 2015
Lincoln Date Night I participated in the Lincoln Date Night program, supported by Bozard. Every element of the experience was Top Tier. 1. The scheduling was seamless. I participated in the Lincoln Date Night program, supported by Bozard. Every element of the experience was Top Tier. 1. The scheduling was seamless. 2. I got two reminder calls. One came a week out, and one the day before. 3. The vehicle pick up was fast, friendly, and informative. Tanya Tomanek was fantastic. She was friendly, attentive, and even treated my daughter like a VIP. 4. The evening was fantastic. 5. The drop off was fast and easy. I indicated when I may be in the market for a trade in, signed up for some email communications, and was done. NO hard sell. From beginning to end, Bozard was great to do business with. Thank you very much. Matt Powell More
by MattPowell1
Employees Worked With
Tanya Tomanek
October 08, 2015
Great service I needed a duplicate key for my 2015 Fusion. Jeff Sparks verified that they had.a blank key in stock and then worked up the price of key and programmi I needed a duplicate key for my 2015 Fusion. Jeff Sparks verified that they had.a blank key in stock and then worked up the price of key and programming. He told me it would take about 2 hours to complete. Jeff called me in about an hour and a half to let me know it was completed. I picked up the car that had been washed and vacuumed. What great service. More
by Jim7251
Employees Worked With
