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Bozard Ford Lincoln

St. Augustine, FL

5.0
9,772 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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540 Outlet Mall Blvd

St. Augustine, FL

32084

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Showing 9,772 reviews

October 26, 2015

Had to take it back 3 times to get fixed. Had to return my truck three times to get problem fixed. Each time was over $1000 more for things I probably didn't need. AC is better but still not f More

by lurch61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 19, 2015 -

Bozard Ford Lincoln responded

We would like to apologize for your experience at our service department and thank you for taking the time to bring this to our attention. We strive to meet all of our customers' needs and satisfy their expectations, so the information you have provided here is very valuable to us as we continuously work to improve our processes. If we may work to make this right, please send your contact information to our Service Director, Ed Roberts, at eroberts@bozardford.com so that he can reach out to you personally. - Bozard Customer Care Team

October 23, 2015

Great Experience The people in the service are top notch. Very friendly and caring. I hope to remain a customer at the dealership. Thanks and hope to see you soon... More

by togadet@msn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 27, 2015 -

Bozard Ford Lincoln responded

Thank you so much for your kind words! Our service department, along with all our advisors and techs are amazing at what they do and are always sure that our customers are well taken care of! Thank you for the kind words and taking the time to share your review with us. We look forward for the opportunity to serve you in the future!

October 23, 2015

Very friendly dealership They are best dealership that's why they are #1 dealership in the country. Ryan Davis and their manager are very friendly and helpful. Thank you Bozar More

by sandovaltank2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Shipley, Ryan Davis
Oct 27, 2015 -

Bozard Ford Lincoln responded

Thank you for the kind words! Ryan and Erik are amazing at what they do and always are sure that their customers receive nothing but the best! We hope you are loving your new vehicle and we look forward to being able to serve you again in the future!

October 23, 2015

Vehicle Service The Service Department is always attentive to our needs and they make us feel special every time. Thank you for constantly exceeding our expectations More

by BEVO1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 27, 2015 -

Bozard Ford Lincoln responded

Peter and Debbie, We are so happy to hear that you always are treated special while here. That's how we want all of our customers feel! Thank you for the kind words and choosing us! We look forward to being able to serve you again in the future!

October 23, 2015

Great Customer Service - The Auto Butler team is awesome. I was recently at Bozard for my 6 month Auto Butler service. The service staff is always courteous and happy to see me. My Edge looked like a new ca More

by BHAMILTON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 27, 2015 -

Bozard Ford Lincoln responded

We are so pleased to hear that you always have a great experience here with us! Our service department is great and always makes sure our customers are taken care of! Thank you for taking the time to share your review with us and we look forward to being able to serve you again in the future!

October 23, 2015

Meticulous technicians I love the welcoming atmosphere of Bozard, I appreciate the dedication to putting me in a safe and cost effective vehicle. The service department at B More

by miams16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A J Miller, Henry Rowe, Nathan Dippy
Oct 27, 2015 -

Bozard Ford Lincoln responded

We are so happy to hear that you had a good experience while here with us! We always want to be sure that each customer is treated well and feels taken care of. We look forward to being able to serve you again in the future!

October 22, 2015

Truck tunneau cover Excellent service in installation of tunneau cover. Not only did Bozard do the installation but they also washed the truck. The service was more tha More

by charlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Hanson
Oct 27, 2015 -

Bozard Ford Lincoln responded

We are happy to hear that you had a great experience with our accessories department! We hope you are enjoying your new tonneau cover and thank you for choosing us!

October 21, 2015

Great service department visit was in and out in 45 minuets. My service advisor was excellent, in and out in 45 minuets for oil change and tire rotation was car was also washed and vacuumed. Great job..... More

by Grammy1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember her name
Oct 27, 2015 -

Bozard Ford Lincoln responded

So happy to hear that you had a quick and easy visit while servicing your vehicle! Thank you for taking the time to share your experience with us and we look forward to having the opportunity to serve you again in the future!

October 21, 2015

Pleasant Buying Experience Shawn Baker and George Clark worked hard to make sure I was able to view as much of their inventory as I wanted. Both were friendly and courteous thr More

by RebaF350
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A J Miller, George Clark, Shawn Baker
Oct 27, 2015 -

Bozard Ford Lincoln responded

Shawn, George and AJ are all fantastic at what they do! They truly value our customers and make sure they get nothing but the best while here. We are so glad they were able to get you in the right vehicle as well! Thank you for taking the time to give us a review and we look forward to being able to serve you again in the future!

October 21, 2015

Lincoln MKC new purchase I'd rather have a root canal than purchase a new car. However Bozard Ford-Lincoln changed that notion. Luis Crespo made it a pleasant, no pressure, l More

by KMW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Crespo, Jordan Davis, Kevin Mitchell
Oct 27, 2015 -

Bozard Ford Lincoln responded

We are so pleased to hear that you had a great purchasing experience here with us and you that you were able to do the date night ahead of time to be sure you loved the vehicle! Luis, Kevin and Jordan are great at what they do and always are sure that our customers are taken care of! Thank you for choosing us and taking the time to share your experience with us! We truly appreciate it and we look forward to the opportunity to serve you again in the future.

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