Bozard Ford Lincoln

Lack of communication I took my Lincoln in to have navigation installed as was agreed when I purchased it. I informed the person who called me to set the appointment that I took my Lincoln in to have navigation installed as was agreed when I purchased it. I informed the person who called me to set the appointment that I would need to leave the car and would need a loaner vehicle as it was explained to me the installation would take about half a day.He was vauge about providing the loaner vehicle, so I called Alex who I always deal within the service department and advised him of my situation,he told me no problem he would see to it. When I arrived the parts department asked if I was going to wait it would take about a hour and I said no I had to leave and need a loaner. I then spoke with Alex and he said no problem one would be there shortly. 30 minutes later I went back ad asked where was the car. about 5 minutes I was picked up with another couple who had been waiting for a hour for a car, we were driven to the Enterprise lot across the street. I was told by the man to have a seat and I would get the next vehicle when one came in. I told him no I was already late for a appointment and this was scheduled by Bozard the previous week. He said they were doing the best they could but he did not have a car and he had only got a call that morning, He then took me outside and gave me a Nissan compact which I told him I was supposed to get a Lincoln, and that was not acceptable. He replied "you don't need to be rude we are doing the best we can indicating it was not his fault . I stated give me the car I need to go. When I returned to Bozard after 4 or 5 hours when my car was ready, I informed Alex and Colby that I did not know where the mix was but I was not happy with the situation that morning and about the Enterprise employee response. I also told them it did not matter about which car I was given however the e.Enterprise employs attitude did nothing to correct the situation. As far as Bozard I have had nothing but excellent service and buying experiences, Alex is always very helpful and always meets or exceeds my expectations. I don't know where the breakdown was in this situation and I trust that it will be corrected . More

Initial Visit to the Bozard Service Center- First Class! This was my first visit to the Bozard Service Center. I was very pleased that all of my concerns were very quickly and professionally handled by Nat This was my first visit to the Bozard Service Center. I was very pleased that all of my concerns were very quickly and professionally handled by Nate Dippy, Service Consultant. It was a pleasure dealing with Nate. Thank-you, John Douglass More

Great overall Mr. Evans was my sales rep. He did a wonderful job helping me find the vehicle I wanted and is also very knowledgeable. He made the whole process easy Mr. Evans was my sales rep. He did a wonderful job helping me find the vehicle I wanted and is also very knowledgeable. He made the whole process easy and comfortable. I purchased a certified used truck, it’s the perfect truck for me. More

New car purchase Purchased a new 2018 Ford Explorer. Our salesperson was Seth Evans. He answered all of our questions and concerns. Took extra time to go over all the Purchased a new 2018 Ford Explorer. Our salesperson was Seth Evans. He answered all of our questions and concerns. Took extra time to go over all the details with us. We went in for service on our 2012 and drove home in our new Explorer. Very satisfied with Bozard Ford and especially Seth Evans. MJ & Ed More

Mom-Marcia Marcia, better known to the entire Bozard Service Team as “Mom” Rocks. She stays calm under immense pressure & really works hard to take care of her c Marcia, better known to the entire Bozard Service Team as “Mom” Rocks. She stays calm under immense pressure & really works hard to take care of her customers. Hats off and thank you for a job well done. More

Just the best! We’ve bought 3 vehicles from Bozard. Great prices and great service. They really care about their customers and it shows. They are the first place we We’ve bought 3 vehicles from Bozard. Great prices and great service. They really care about their customers and it shows. They are the first place we look when we need a new car or truck. More

Sales team excellent We really enjoy working with Carlos. It’s nice to be able to relax and enjoy a car buying experience with him. He’s always very attentive and knowledg We really enjoy working with Carlos. It’s nice to be able to relax and enjoy a car buying experience with him. He’s always very attentive and knowledgeable about the features. More

No Title These people have always done exactly what they said they were going to do. No surprises and you can count on them to fix it right the first time. These people have always done exactly what they said they were going to do. No surprises and you can count on them to fix it right the first time. More

Andyf Each visit to Saint Augustine for the last three years, I’ve brought my truck for service. I am pleased by the customer service and the work done. I Each visit to Saint Augustine for the last three years, I’ve brought my truck for service. I am pleased by the customer service and the work done. I definitely would recommend the service department. More

Warranty Work Very Courteous and Efficient. Very organized with respect to scheduling and updates during the day with respect to the progress being made on the vehi Very Courteous and Efficient. Very organized with respect to scheduling and updates during the day with respect to the progress being made on the vehicle. More