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Bozard Ford Lincoln
St. Augustine, FL
9,771 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 9,771 reviews
September 30, 2018
“Bozard Rocks!!” Seth and Erik made our experience a good one, can’t say enough good things about them. They both were very patient & true professionals. I would not Seth and Erik made our experience a good one, can’t say enough good things about them. They both were very patient & true professionals. I would not hesitate recommending this dealership to any of my family & friends. More
by LILIAMARIE7
Verified CustomerEmployees Worked With
Erik Shipley, Seth Evans
September 29, 2018
Easy to deal with I really enjoyed working with Mike and Bob, the guys made every accommodation for me to order the truck I wanted and complete the paper work on my tim I really enjoyed working with Mike and Bob, the guys made every accommodation for me to order the truck I wanted and complete the paper work on my timeframe. More
by LANCE.T.HENZEY
September 29, 2018
Warranty Work Colby seemed to be off his game that day. Missed some of the items on the repair list. He had them finish while I waited but then forgot to give me Colby seemed to be off his game that day. Missed some of the items on the repair list. He had them finish while I waited but then forgot to give me my receipt and oil change reminder sticker. Those were mailed out. I will ask for Marsha or Jeff in the future More
by solerheidi
Employees Worked With
September 29, 2018
Great Service I have been coming to Bozard Ford for over 6 years , everyone is always wry helpful, Jeff Sparks is always been professional and gets the job done ! T I have been coming to Bozard Ford for over 6 years , everyone is always wry helpful, Jeff Sparks is always been professional and gets the job done ! Thank you Jeff More
by CMHAMMER
Employees Worked With
Other Employees :
Kevin Bressler, Jerilyn Sharp
September 29, 2018
Service letdown I’ve been dealing with a squealing sound coming from my front brakes for almost a year. The last two times I’ve had the truck in for an oil change at I’ve been dealing with a squealing sound coming from my front brakes for almost a year. The last two times I’ve had the truck in for an oil change at the quick lane the techs took a look but they told me I would have to have the service dept look at it. Fair enough, I understand they don’t deal with repairs in the quick lane so I was finally able to find time to make an appointment for this past Friday. I use my truck daily to run my business so it has been hard to find a free day to go without it. I dropped the truck off at 6:45am. Alex called around 8 to ask what was wrong with the truck. I called back and left a message detailing the problem and asked him to please call if he needed any more info. After lunch I called and left a message asking for an update. Alex called me back at 1:45pm and said that they hadn’t looked at the truck yet and would try to get to it soon. At 4 he called back and said they drove it and couldn’t hear the sound and they needed more time to look into it. At that point I had to pick the truck up because I couldn’t leave it over the weekend so now I will have to wait until I have another free day to leave it with them again. I understand that they are extremely busy but what was the point of an 8:45am appointment when the truck wasn’t even looked at until after 2pm?? My family and I have been buying from Bozard for over 20 years and I love the sales and quicklane departments. This is the first time I haven’t been completely satisfied with my experience and I feel bad leaving a poor review but the service dept dropped the ball this time. More
by CDGBUILD
Employees Worked With
September 29, 2018
Love the car we got We love the Lincoln that we got. It was a quick decision and we traded in our old car. This followed a VERY long wait to see the finance guy who was n We love the Lincoln that we got. It was a quick decision and we traded in our old car. This followed a VERY long wait to see the finance guy who was not prepared with his paper work at all. What we didn't like is that they didn't update our GPS system before selling the car. If I am buying a certified pre-owned car, I would want to think that the car would be in its most updated condition and within first 3 days of buying the car, we realized that we had to pay $160 for buying a chip to update the GPS. Not cool! Jenna was very sweet and patient and tried to help the best way she could, its not her fault that the car was not updated, but it was not our fault either. More
by DD
Employees Worked With
Jena Thomas
September 29, 2018
Best Dealer Experience That I Have Had Bozard Ford did a great job. Kathy was friendly and helpful. The dealership is well stocked with trucks and have a wide variety. The management was he Bozard Ford did a great job. Kathy was friendly and helpful. The dealership is well stocked with trucks and have a wide variety. The management was helpful and made me an offer that I couldn't refuse. I would recommend Bozard to my friends. More
by PMHELLINGS
Employees Worked With
Kathy Janes, Lee Brewer, Rick Dotson, Adam Williams
September 29, 2018
New F350 Great experience and knowledgeable staff, The dealerships was moder and clean, the entire staff was helpful and courteous. The finance department was Great experience and knowledgeable staff, The dealerships was moder and clean, the entire staff was helpful and courteous. The finance department was and easy in and out with little hold up’s. This is my third vehicle from Bozard Ford More
by Segarris
September 29, 2018
Good service Excellent ! Start to finish. Great customer service. Clean restrooms. Water available. All around nice dealership. Have not purchased a vehicle there Excellent ! Start to finish. Great customer service. Clean restrooms. Water available. All around nice dealership. Have not purchased a vehicle there have only had service there but always a pleasant experience More
by J22768A
September 29, 2018
I was nearly 2 hours with no resolution. It was intermittent ignition sticking and spinning the starter. It was tested intermittently leaving it standing in between. I am scared to shut it of It was intermittent ignition sticking and spinning the starter. It was tested intermittently leaving it standing in between. I am scared to shut it off when I go somewhere. I think they should have spent more time turning the key and not waiting so long to have a better chance of finding the problem. I told them I wouldn't have driven from Jacksonville to st Augustine if there wasn't a problem. I was given the impression maybe I should take it closer to home. Not the kind of service I'm used to from bozard. More
by THERESAHORNER56
Employees Worked With
Don't remember.
