Boucher Hyundai of Waukesha - Service Center

Customer service sucks - I was told to use my panic button to find my car in the lot which was all the way at the end of the property. The rep told me she didn’t know who I was working with so therefor button to find my car in the lot which was all the way at the end of the property. The rep told me she didn’t know who I was working with so therefore could not tell me where to find my car, hence the recommendation to use the panic button. The problem here is she was the rep assigned to our service for the day. The bigger problem is as a customer I expect service, regardless of which rep is assigned my vehicle - that’s not for customers to have to deal with or know. I HATE this service department! More

Pleasant, informative and the staff always seems they want to help. Management with John D is their to assist if necessary. Wonderful experience want to help. Management with John D is their to assist if necessary. Wonderful experience More

What a great experience! I have purchased Audie, BMW and Lexus Cars. Boucher could teach them a lot about the sales and service of happy customers. Very professional team I have purchased Audie, BMW and Lexus Cars. Boucher could teach them a lot about the sales and service of happy customers. Very professional team More

Jean was great! However, our experience leaving messages about scheduling service (not through Jean personally) was horrible. We leave numerous messages and never re However, our experience leaving messages about scheduling service (not through Jean personally) was horrible. We leave numerous messages and never received a return call. More

My service appointment went smooth. Advisor was friendly and helpful. Enjoyed the coffee and popcorn and the carui wash was a nice plus. Advisor was friendly and helpful. Enjoyed the coffee and popcorn and the carui wash was a nice plus. More

Service writer very up beat and very Courteous. Salesman walking thur asking me how’s it going today we have coffee. & soda here if you want. Car was done in 35 minutes. Great experience today! Salesman walking thur asking me how’s it going today we have coffee. & soda here if you want. Car was done in 35 minutes. Great experience today! More

Liked the woman that helped me a lot and she let me know where everything was. It’s my first time coming in for service and she made sure I knew what was going on. She’d get a five star for sure. One star t where everything was. It’s my first time coming in for service and she made sure I knew what was going on. She’d get a five star for sure. One star to the mechanic that scratched my door handle. 😪 More

It would be convenient for the cashier to apply coupons. It would cut down on multiple trips. It would cut down on multiple trips. More

As always, my Service advisor Jean Sommers greeted me with a smile. The service work was completed within the scheduled time. with a smile. The service work was completed within the scheduled time. More

Pocked up my car on time, did routine maintenance and car was back in a few hours. Great service and i am very appreciative! was back in a few hours. Great service and i am very appreciative! More