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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,038 Reviews

2,038 Reviews of Boucher Hyundai of Waukesha - Service Center

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May 05, 2022

The staff are gelpful and professional. I haven't experienced any high pressure sales pitches. Service visits are completed on time. More

by kay123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Hanson
Jun 02, 2022 -

Boucher Hyundai of Waukesha responded

Thanks for the awesome review! We appreciate it!

May 03, 2022

Lack of empathy and poor customer service for from the service area. I will never use them again! More

by Ministryfap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Diez
May 24, 2022 -

Ministryfap responded

It’s shameful that you treat certain customers with disrespect and unprofessionalism when I trusted you enough to take care of my investment!

May 24, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for taking the time to speak with John O'Brian and John Diez about your vehicle. Our Service Department did everything we could with your vehicle. You did end up selling it to us as well. Please let us know if there is anything else we can help with.

May 24, 2022 -

Ministryfap responded

Obviously you have me confused with another customer. I did not sell my 2020 Genesis G70! Your service guy got a nail in my tire when he drove it back to the dealership for which you charged me for a new tire I didn’t need, damaged my rim, failed to rotate my tires and broke my tire stems I purchased. You can help me by reimbursements of my tire, stems and rim.

May 03, 2022

My car was there fo 7 months for engine repair. I was told the car was ready and paid and picked it up. Didn’t even drive a block and the car won’t go over 40 and rpm’s are in the 6-7 range. When t More

by ashkamenick92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for taking the time to leave us feedback. We are waiting to see if Hyundai will cover the cost of a replacement transmission. Please reach out to our Service Manager, John Diez, at 262-522-1000 if you would like to discuss this further.

May 03, 2022

Dropped car off, work was done in a couple of hours. Recall also done. Jean in service was great. More

by DMATLB22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
May 04, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for the wonderful review. We are happy we could make your experience a positive one!

April 29, 2022

The lady that helped me in the service department was amazing and made my day More

by LARRYNLADONNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Apr 29, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for sharing! We hope to be of service to you again! Take care!

April 28, 2022

A very good process and a very efficient one. Waiting area clean and comfortable as well. More

by phalvers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Apr 29, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for the great feedback!

April 25, 2022

I was in recently for an oil change and Jean Sommer took care of me and did a great job keeping me informed on my car status. More

by PENNYZURN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Apr 25, 2022 -

Boucher Hyundai of Waukesha responded

Awesome- we are so happy we could help you out! Thanks for choosing Boucher!

April 24, 2022

Great customer service. Staff was polite, Service performed was done on time and complete. My vehicle was washed More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Apr 24, 2022 -

Greg responded

Thanks for the great service

Apr 25, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for the 5 stars, Greg!

April 23, 2022

Boucher got my car in quickly and kept us informed along the way. We appreciate the service! More

by Tammie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Apr 25, 2022 -

Boucher Hyundai of Waukesha responded

Tammie- thanks for the 5 stars!

April 23, 2022

They don’t review check sheet of what they did , which I think is important! Also a horrible car wash , don’t think it was washed , still very dirty , so was dissatisfied with that , it’s a perk to go to th More

by MATTES.JULIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
May 03, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for your feedback about your most recent visit! We appreciate you taking the time to leave a review!

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