Boucher Hyundai of Waukesha - Service Center

Service is generally efficient but have experienced delays and miscommunication recently. Hoping it was a rare issue. delays and miscommunication recently. Hoping it was a rare issue. More

Very professional service department. Good communication before, during and after the service visit. Would highly recommend. Good communication before, during and after the service visit. Would highly recommend. More

I am greatly impressed with how fast my car was fixed. They told me it would take 3-4 months depending on how fast they could get the parts. It ended up being only a month replacing my engine. Dan was ver They told me it would take 3-4 months depending on how fast they could get the parts. It ended up being only a month replacing my engine. Dan was very helpful. I would recommend this dealership! More

Overall service was good. Wait time was average. Service writer was detail oriented. Waiting area was clean. Wait time was average. Service writer was detail oriented. Waiting area was clean. More

Where to begin First after lengthy back and forth to schedule oil change they tell me they don’t have my appointment in the system More back and forth lots of my time wasted finally we have an appointm schedule oil change they tell me they don’t have my appointment in the system More back and forth lots of my time wasted finally we have an appointment Arrive as planned told about 1 hr Nearly 2 hours later I’m inquiring about status and made to feel I’m inconveniencing the service tech While rotating tires a wheel stud broke I’m informed they’re glad to fix it $350 Car wash leaves car looking worse than when it arrived which was fixed by sales manager after I asked Contacted service manager directly and he was also overwhelmed with calls but managed to let me know I was not too important to the dealership overall based on my limited service history and he would not work with me in any way related to the repair cost of the wheel stud Overall I’ve tried to work with the dealership and more specifically the service team but I am very disappointed and unsure I will continue to do so Currently would not recommend to others More

I received a call to schedule maintenance and explained what I wanted to have done. When I showed up for my appointment, the very nice lady who checked me in had no record of the conversation I had or wha what I wanted to have done. When I showed up for my appointment, the very nice lady who checked me in had no record of the conversation I had or what was expected by myself to be done. She was very accommodating and got a lot of it completed. My only gripe is that if someone takes the time to call to tell me I haven’t been there in a while and asks what I’d like to have done, that they make notes and schedule adequate time. I had a two plus week lag between the call and when they could get me in, so it wasn’t like I was pressing for a quick appointment. More

They said I needed a new cabin filter which they were going to charge me $60 when two kind people said you can buy one for $20 and easy to install. I bought one and took less then 5min to change. With e going to charge me $60 when two kind people said you can buy one for $20 and easy to install. I bought one and took less then 5min to change. With everything else I had done. Why were they even going to charge such a large fee for something so easy even I could do. What else are you overcharging for. Very dissappointed More

It is been harder to get a service appointment lately. Your service webpage no longer has the ability to select from the manufacturer or Boucher Dealer recommended services per vehicle mileage. The Your service webpage no longer has the ability to select from the manufacturer or Boucher Dealer recommended services per vehicle mileage. The SiriusXM radio has not worked for over a month. I have worked with SiriusXM tier 2 support several times to fix the issue with no results. They said that the vehicle needs to be taken to the dealership where they can reset the SiriusXM module. When looking at the invoice it does not state that I said the module needs to be reset. Your technicians stated the SiriusXM radio is working as intended during multiple tries, no codes, no updates available, no recommended repairs at this time. If they were attempting to troubleshoot the SiriusXM from within the shop it wont receive a signal from the SiriusXM satellites and they would not hear the radio play. When I picked up the vehicle the SiriusXM radio STILL did not work. They did not attempt to reset the SiriusXM module or what ever needs to be done to make it WORK. More

Scheduled appointment and all went very well. Serviced in an hour! Thanks so much for all. Serviced in an hour! Thanks so much for all. More

There was not a technical available to complete the appointment I scheduled. I now have to return for another appointment due to the mistake. appointment I scheduled. I now have to return for another appointment due to the mistake. More