Boucher Hyundai of Waukesha - Service Center

Tires were not ready after 1 month rate. Did get rental but was not told until 10 minutes before appointment after driving 45 minutes to dealer. Did get rental but was not told until 10 minutes before appointment after driving 45 minutes to dealer. More

Jean was very good. Oil reset not reset. No loaner offered. Was told valet concierge not available to me. Alex in service told me that it should be available to me. Oil reset not reset. No loaner offered. Was told valet concierge not available to me. Alex in service told me that it should be available to me. More

Had an oil change,completed in the correct time frame and received a free car wash. The young man who took care of me was very polite. received a free car wash. The young man who took care of me was very polite. More

After calling them nearly 8 different times over a 3 month period they never returned my calls when I was trying to order a part. Finally got the part after driving 30 minutes to them and the people had month period they never returned my calls when I was trying to order a part. Finally got the part after driving 30 minutes to them and the people had no answer as to why they wouldn't return my calls. After taking my vehicle in for a leak in my tire, I was initially told there was no leak and that I was probably just imagining there was a leak. The tire was dropping to 20psi every day and I was manually checking it to confirm. Ended up needing to come in for a 2nd appointment for the tire since they didn't fix or investigate it during my first appointment. During the 2nd appointment they found the leak that I was imagining and managed to patch it. Overall, not satisfied. They don't return calls and they try to gaslight you into multiple appointments because their mechanics can't do their jobs right. More

Service writer took the afternoon off without contacting me with the work needed. Service has gone downhill since Dan Bonosho left. me with the work needed. Service has gone downhill since Dan Bonosho left. More

The service was exceptionally long. I was driven to my house and picked up at my house when the car was ready, I appreciated that very much. Unfortunately, two days after inspection I was driven to my house and picked up at my house when the car was ready, I appreciated that very much. Unfortunately, two days after inspection and service the battery on our car failed and after having it charged and inspected we drove to a service center (0’Reilly’s Auto Parts) and they said we needed a new battery which we had to purchase for about $200. I did wonder why this wasn’t noticed during the inspection at Boucher. More

Great staff, very kind and very helpful. I test the work they do on my car and feel confident that I’m not paying for unnecessary repairs and services. Have taken my car to other dealers w I test the work they do on my car and feel confident that I’m not paying for unnecessary repairs and services. Have taken my car to other dealers who want to do work that is not necessary. Boucher is a pleasure to work with and they save me time and money. More

Great service. Was greeted with smile & immediately tended to. Took less time for maintenance than promised. Staff was courteous. Great place Was greeted with smile & immediately tended to. Took less time for maintenance than promised. Staff was courteous. Great place More

Humans were very helpful. On line scheduling did not work and was frustrating actual experience after scheduling was good On line scheduling did not work and was frustrating actual experience after scheduling was good More

Very professional. The staff is very friendly and waiting area is the best ever I have seen in any of the services centres visited. The staff never forces us to add any The staff is very friendly and waiting area is the best ever I have seen in any of the services centres visited. The staff never forces us to add any extra but they suggest what the manufacturer suggests. In my experience, the car 🚗 was always handed over to me after the invoice cleared, this was totally opposite here. This was the great experience. Appreciate their work and the customer service. More