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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,038 Reviews

2,038 Reviews of Boucher Hyundai of Waukesha - Service Center

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February 27, 2023

Nice and organized and clean facility to service a car Like the overnight drop box Thank you More

by KABEREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalay
Feb 28, 2023 -

Boucher Hyundai of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Waukesha, we look forward to having you as one of our valued customers for many more years to come!

February 25, 2023

Horrible experience, I was asked to pay for parts and I did. Has had multiple subsequent request to pay again and they don’t seem to have a system of verification to check if it was paid already or don’t k More

by SISGIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Wieting
Mar 02, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Rick Day, Service Manager at 262-522-1000 so that we can speak directly, we'd love to address your concerns in detail.

February 25, 2023

Brad was friendly and welcoming! They had the car I wanted delivered quickly. Everything was perfect! More

by DENISEKRAKLOW
Recommend Dealer
Yes
Employees Worked With
Ryan Fitzsimmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Boucher Hyundai of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Denise, for choosing Boucher Hyundai of Waukesha!

February 21, 2023

I scheduled my appointment 5 days before. I needed routine maintenance done. My contact was courteous. I waited and my car was ready quickly. More

by JRMCEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Slawnikowski
Feb 22, 2023 -

Boucher Hyundai of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Waukesha.

February 17, 2023

Always please with the attention and quality of the service. Confidence is important to car owners, and I’m confident there More

by mikep19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Feb 19, 2023 -

Boucher Hyundai of Waukesha responded

Mike, Thank you so much for your kind words for Kayla, and for taking the time to leave us this wonderful feedback!

February 14, 2023

Easy drop off. The service was done well. The service manager explained all of the services performed. More

by gjdarga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 13, 2023

My car is still not fixed. Has been in service 4 times for the same issue, of which each time I was told it was fixed and it isn't. I still need it fixed. I contacted them and More

by malensing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
February 11, 2023

Long wait time, and didn't receive all of my usual paperwork, nor did they mail it like I was told. More

by Kathyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nit sure who was my advisor
Feb 16, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, Kathy, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please contact Rick Day, Service Manager at 262-522-1000 at your convenience. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 09, 2023

Great experience. Went out of way to accomodate my schedule. Thank you for the service! More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
alex
Feb 10, 2023 -

Boucher Hyundai of Waukesha responded

It has been a pleasure serving you, Rich. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come!

February 04, 2023

Everyone was was very friendly. Was able to get me in and out very fast. More

by PRINCESSLOLO15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bartolotta
Feb 05, 2023 -

Boucher Hyundai of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come!

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