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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,038 Reviews

2,038 Reviews of Boucher Hyundai of Waukesha - Service Center

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March 18, 2023

Stood in service bay with no greeting or acknowledgment. Unprofessional, unfriendly and uniformed service advisor. Inconsistent information relative to maintenance schedule. Vehicle returned soaking wet More

by darnold4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Radmer
Mar 23, 2023 -

Boucher Hyundai of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Rick Day, Service Manager 262-522-1000

March 18, 2023

Excellent service. They were very professional and efficient. They were truthful about how long it would take. More

by Kwmaciasowicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bartolotta, Mike Radmer, Brandon Riemer, Nelson Vega
Mar 20, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha.

March 11, 2023

I was glad to work with Kayla. She made sure we had a vehicle to use while ours was having warranty work performed. She made sure we are satisfied with the worked performed More

by DBZBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Tover
Mar 13, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for taking the time to leave us a five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Waukesha.

March 10, 2023

The dealership did a great job helping me find the car I’ve been looking for. I could not be more happy of my decision to shop with them. More

by Mpopp407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Mueller
Mar 13, 2023 -

Boucher Hyundai of Waukesha responded

Thank you again for choosing Boucher Hyundai of Waukesha; we look forward to having you as one of our valued customers for many more years to come.

March 09, 2023

Another great service at Boucher Hyundai. Car was done sooner then expected even with adding the oil change at the last minute. Fast, friendly service More

by mikem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Tover
Mar 10, 2023 -

Boucher Hyundai of Waukesha responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come!

March 09, 2023

Very professional and efficient service. Great waiting room area and free car wash after service performed. Coming back for more great service in a few weeks. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Mar 10, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 07, 2023

Service has always been good, staff friendly. I've only ever had oil changes and recalls done, so not much to report. More

by montneytyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hanson
Mar 08, 2023 -

Boucher Hyundai of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else.

March 06, 2023

This was the quickest and easiest oil change service I have ever had. Thanks, Boucher. More

by JJHUSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bartolotta
Mar 06, 2023 -

Boucher Hyundai of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come!

March 05, 2023

They took me to work after I dropped my car off. Dealer ship looked clean. More

by dennissmeiska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2023 -

dennissmeiska responded

A

February 28, 2023

Seems like every minor thing my car is in for takes a week even with an appointment. The last time it was in, I had a check engine light on. They reset the check engine light fora cooling issue but didn’ More

by Brian
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Hanson, Jim Tessmer
Mar 03, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Brian, we would appreciate the opportunity to address your concerns. Please contact Rick Day, Service Manager at 262-522-1000 at your convenience.

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