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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,038 Reviews
Call Service Center (262) 254-6911

2,038 Reviews of Boucher Hyundai of Waukesha - Service Center

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April 09, 2023

Every one was very friendly they were on time and let me know everything was great with my car More

by rhondal1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Radmer
Report | Print
Apr 09, 2023 -

Boucher Hyundai of Waukesha responded

Thank you so much for your excellent review, Rhonda! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else.

April 08, 2023

Friendly, knowledgeable, and not too pushy. We came in not knowing what we wanted and came out with something we really like More

by MOMNEVERFREE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer, J.R. Rauth, Mike Chapa
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Apr 09, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 08, 2023

Great attention, service and on time. I was very satistied with your person to person treatment More

by BRUNI427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Tover, Jesse Wallish
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Apr 09, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 08, 2023

Work appears to be fine. Supposed to be done between 2 and 3 pm. At 2:45 I was told it would be done shortly. Actually finished at 3:45. More

by SKLING731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in service
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Apr 09, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your review. We're sorry you didn't have a 5-star experience and apologize for the delay. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 07, 2023

Dan provides outstanding customer service each time my car is serviced. He is knowledgeable and takes time to answer questions, and is definitely my 'go to' person at Boucher. Thank you, Dan. More

by vickiloving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2023 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words, Vicki, and for taking the time to leave us this wonderful feedback!

Apr 09, 2023 -

Boucher Hyundai of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Waukesha.

April 05, 2023

Very thorough! Great service! Like the fact that it doesn’t cost anything for the first 36,000 miles More

by DECOR2299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bartolotta, Mike Radmer, Brandon Riemer, Nelson Vega
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Apr 06, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for sharing about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

April 05, 2023

Not too happy about an oil change and tire Rotation taking one hour and fourty five minutes. Why bother with an appointment. I buy a new car every two - three years, an Efficient service department i More

by Fittergray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
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Apr 09, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Service: Rick Day, Service Manager 262-522-1000

April 05, 2023

Service was ok but very slow for a regular oil change. I had an appointment and it took 1 hr and 40 mins. I will be going back to the Boucher Chevy dealer for my oil changes for now on. More

by Melicious682
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Apr 06, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

April 05, 2023

Appreciated the service. Knowledgeable, professional, courteous - Alex, please thank the technician who worked on my car …. 😊 More

by Autodriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hanson
Report | Print
Apr 06, 2023 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words for Alex, and for taking the time to leave us this wonderful feedback!

April 04, 2023

I have been bringing my car in since october for the same issues and it not been sloved justt keep getting the go around More

by JESSIEYELLOWBUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy K
Report | Print
Apr 07, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if we can come up with something to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to Rick Day, Service Manager at 262-522-1000 at your convenience.

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