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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.2
1,983 Reviews
Call Service Center (262) 254-6911

1,983 Reviews of Boucher Hyundai of Waukesha - Service Center

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February 14, 2023

Easy drop off. The service was done well. The service manager explained all of the services performed. More

by gjdarga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 13, 2023

My car is still not fixed. Has been in service 4 times for the same issue, of which each time I was told it was fixed and it isn't. I still need it fixed. I contacted them and More

by malensing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
Report | Print
February 11, 2023

Long wait time, and didn't receive all of my usual paperwork, nor did they mail it like I was told. More

by Kathyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nit sure who was my advisor
Report | Print
Feb 16, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, Kathy, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please contact Rick Day, Service Manager at 262-522-1000 at your convenience. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 09, 2023

Great experience. Went out of way to accomodate my schedule. Thank you for the service! More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
alex
Report | Print
Feb 10, 2023 -

Boucher Hyundai of Waukesha responded

It has been a pleasure serving you, Rich. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come!

February 04, 2023

Everyone was was very friendly. Was able to get me in and out very fast. More

by PRINCESSLOLO15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bartolotta
Report | Print
Feb 05, 2023 -

Boucher Hyundai of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come!

January 29, 2023

Everyone was very friendly and helpful! Never felt pressure to buy something! Looking forward to the new building , showroom and maintenance area! Plan on purchasing another car, and would More

by autumnsunset2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Whiting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.R. Rauth, John Kemmer
Report | Print
Jan 29, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

January 29, 2023

Customer service was average. I felt I was not heard with my concerns. When I bought the car I was told valet was included. When I called to schedule the valet I felt I got the ru More

by Marsh Krueger
Service Communication
Recommend Dealer
No
Employees Worked With
An Alex. That is all I can tell you. He was suppose to staple his business card to my receipt but never did.
Report | Print
Feb 02, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience, Marsh, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly at your convenience so that we can discuss your experience one-on-one. Rick Day, Service Manager 262-522-1000

January 28, 2023

They are always friendly and helpful and the service department does their jobs well and are willing to go the extra mile if needed! Thanks so much! More

by myak329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla = 5 stars!
Report | Print
Jan 29, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 26, 2023

I would I would have rated this five stars if it would have been easier to get someone on the phone to schedule maintenance. Writer had to make several calls to schedule this appointment. More

by iahaight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall
Report | Print
Jan 29, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact me at your convenience. Rick Day, Service Manager 262-522-1000

January 26, 2023

Personable, friendly with a desire to match the customer with right vehicle. Good follow-up with customer. More

by fillt74
Recommend Dealer
Yes
Employees Worked With
John Kemmer
Report | Print
Jan 26, 2023 -

fillt74 responded

Reniew verified.

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