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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,042 Reviews
Call Service Center (262) 254-6911

2,042 Reviews of Boucher Hyundai of Waukesha - Service Center

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August 10, 2023

For the first 4 years after purchasing my 2018 Hyundai Sonata Limited and having all my vehicle maintenance performed at this dealership, the customer service was quite good. The online appointment schedu More

by JJHUSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Tover
Report | Print
August 10, 2023

Always top notch service with no surprises. Modern facility and use technology to keep me in the loop. Very helpful getting videos of service needed. More

by JOE.CZERNIK
Recommend Dealer
Yes
Employees Worked With
Andy Bartolotta
Report | Print
Aug 10, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for your review, Joe! We work hard to make sure our guests have an exceptional experience, so it's great to hear you enjoy our facility and service videos. We will share your comments with our team, and we look forward to working with you again.

August 09, 2023

The new video clip with mechanics showing what problems are is amazing, helps me to communicate with my husband ! More

by DVANBUREN000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Boucher Hyundai of Waukesha responded

Thanks so much for leaving us a review! We appreciate your feedback about the new video clip, and we'll pass along your compliments to our service team.

August 08, 2023

Brake job was incomplete, could not drive the vehicle, boucher staff not helpful , will not get additional service at boucher. More

by Fitzgerald_maryann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know.
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Aug 12, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Rick Day, Service Manager 262-522-1000

August 07, 2023

Very helpful, friendly and nice setting up appointment and valet service. Super nice, polite, young man who picked up and dropped off my car. Great communication. To top it off it was super clean!!! More

by SUE26
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie and driver. Don't remember name...
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Aug 09, 2023 -

Boucher Hyundai of Waukesha responded

Thank you, Sue! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Waukesha, we look forward to having you as one of our valued customers for many more years to come!

August 06, 2023

Very kind staff! Great communication. No surpries and very fast! Amazing & trustworthy! Thank you for everything More

by jbikerck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bartolotta
Report | Print
Aug 09, 2023 -

Boucher Hyundai of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 05, 2023

Felt like I was trying to be sold a little too much. Just wanted recall work done. More

by JENNIFER.SEIDEMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Aug 12, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rick Day, Service Manager 262-522-1000

August 05, 2023

I really like this dealership. I think that they some of the most genuine people working there. I would recommend that everyone come here. They would love it. More

by Big Dad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bartolotta, Mike Radmer, Brandon Riemer, Nelson Vega
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Aug 09, 2023 -

Boucher Hyundai of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Waukesha!

August 04, 2023

Nice office, excellent service! I really enjoyed it. The staffs are very kind, and helpful. More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Jeremy.5 star.
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Aug 04, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for sharing about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

August 03, 2023

My husband and I are very happy with our experience! Tom didn't play games and was a straight shooter. No games. Even though Tom wasn't there the night we were able to go in, their customer service team More

by lczechan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Aug 03, 2023 -

lczechan responded

Thanks y'all

Aug 04, 2023 -

Boucher Hyundai of Waukesha responded

Thank you so much for your excellent review! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Waukesha to be a positive one. Congratulations on your new Hyundai Santa FE Sport! Please don't hesitate to reach out if you need anything else.

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