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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,038 Reviews
Call Service Center (262) 254-6911

2,038 Reviews of Boucher Hyundai of Waukesha - Service Center

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September 07, 2023

Great service Exceptional response to completing service on a scheduled service department holiday Went out of their way to accommodate Wonderful More

by Jay
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bartolotta
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Sep 08, 2023 -

Boucher Hyundai of Waukesha responded

Jay, Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 02, 2023

Instead of calling me when my car was done they texted me? Never saw it for over an hour. Could have washed my car? More

by smeade2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Dominguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please reach out to Rick Day, Service Manager, at 262-522-1000 directly so we can learn more about your visit and address your concerns. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 30, 2023

They have always been nice to me the only thing I'm upset about is they haven't come out with the remote start for my vehicle More

by hibbardb65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Vega
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Aug 31, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha. Please don't hesitate to reach out to us if we can be of any further assistance!

August 29, 2023

Greg service provide for my vehicle. They were mindful of repairs. They inquired about finds during inspection. Great talking about car life expectancies of repair and created mindfulnes More

by BONNEKASEALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

August 23, 2023

An oil change & tire rotation should not take 1 1/2 hours! Clean facility & waiting area More

by iluvpackers109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for this feedback and we do apologize for the long wait! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Waukesha.

August 21, 2023

The process for scheduling service was extremely easy and ran very smoothly. I was very pleased with the results. More

by boblinda.best
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandoval, Julie
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Aug 21, 2023 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 20, 2023

Everything was good, but I asked for no car wash afterwards due to a small crack in my windshield and it was washed anyway, making the crack spread. Otherwise service was great. More

by andrew.storsveen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Aug 21, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 19, 2023

Extremely friendly people. Place was very clean and seemed organized. My wait time was 2 hours but didn't mind because I got excellent customer service More

by PARADISE21219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bartolotta
Report | Print
Aug 21, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 19, 2023

I was first told that I would have to bring my car over for maintenance service. After speaking to the Hyundai manager he arranged for valet pickup at my residence which was Hyundai offered me at the time More

by Bagelman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derik
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Aug 21, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for sharing about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

August 18, 2023

Service was very quick. Service man was friendly and attentive. This was a very good experience More

by bmach84926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 21, 2023 -

Boucher Hyundai of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come!

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