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Boucher Hyundai of Waukesha - Service Center
Waukesha, WI
1,983 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,983 Reviews of Boucher Hyundai of Waukesha - Service Center
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August 11, 2023
After my Mom passed, I took my Dad to see his only sister who lives in Waukesha. He lives in SC and I live in MO, and on the way north, the right front seemed to "pull" and made a grinding noise. The service who lives in Waukesha. He lives in SC and I live in MO, and on the way north, the right front seemed to "pull" and made a grinding noise. The service person said we're booked out 2 weeks, but I explained the situation and we were leaving in 2 days, they said if I could leave it they would get it in. They contacted me later that day stating they could not find anything wrong and I was good to go and did not charge me anything. That was so appreciated. Awesome staff. More
by Mamadonna59
Verified CustomerEmployees Worked With
August 10, 2023
For the first 4 years after purchasing my 2018 Hyundai Sonata Limited and having all my vehicle maintenance performed at this dealership, the customer service was quite good. The online appointment schedu Sonata Limited and having all my vehicle maintenance performed at this dealership, the customer service was quite good. The online appointment scheduler never worked, however. The two times I tried to book an appointment when. I showed up for the appointment there was no record in the system. Fortunately, the one time there was an opening and I still got oil changed. However, beginning in 2023 the level of customer service has fallen markedly. Phone calls aren't returned and updates aren't provided on a timely basis. On two separate occasions when my car needed to be kept overnight, no loaner car was available not was j given any options on how to get home. More
by JJHUSS
Employees Worked With
Kayla Tover
August 10, 2023
Always top notch service with no surprises. Modern facility and use technology to keep me in the loop. Very helpful getting videos of service needed. Modern facility and use technology to keep me in the loop. Very helpful getting videos of service needed. More
by JOE.CZERNIK
Employees Worked With
Andy Bartolotta
August 07, 2023
Very helpful, friendly and nice setting up appointment and valet service. Super nice, polite, young man who picked up and dropped off my car. Great communication. To top it off it was super clean!!! and valet service. Super nice, polite, young man who picked up and dropped off my car. Great communication. To top it off it was super clean!!! This was my 1st oil change w/ valet service with my new Gv70. Best service experience I've had in ages. Thanks! More
by SUE26
Employees Worked With
Reggie and driver. Don't remember name...
August 05, 2023
I really like this dealership. I think that they some of the most genuine people working there. I would recommend that everyone come here. They would love it. I think that they some of the most genuine people working there. I would recommend that everyone come here. They would love it. More
by Big Dad
Employees Worked With
Other Employees :
Andy Bartolotta, Mike Radmer, Brandon Riemer, Nelson Vega
