Boucher Hyundai of Waukesha - Service Center

Very thorough and timely. Made appt for normal maintenance. ..work was done in the promised time. Car came back spotless...if you want great service,friendly employees and foll Made appt for normal maintenance. ..work was done in the promised time. Car came back spotless...if you want great service,friendly employees and follow up use Boucher. More

Basic services Great friendly people and service. Work is always done properly. Never any issues. Clean areas. Snacks and refreshments available. Always done in a ti Great friendly people and service. Work is always done properly. Never any issues. Clean areas. Snacks and refreshments available. Always done in a timely manner. More

Elantra air conditioning My 2015 Elantra lost air conditioning hottest day so far, driving to Hartland from Green Bay. I have COPD and had breathing issues because of heat. Pa My 2015 Elantra lost air conditioning hottest day so far, driving to Hartland from Green Bay. I have COPD and had breathing issues because of heat. Passenger had injured hand and could not spell me driving. Second air conditioning issue with this vehicle. Several days before they could get vehicle in. Very helpful to have a shuttle home and pickup. Drivers pleasant and helpful. At age 75, I am not comfortable driving in city especially in before and after work traffic particularly in unfamiliar surroundings. I purchased extended ( ten year, 100,000 mile) warranty when I bought this car. At that time I was told I could take to Silver Lake Auto (told they were approved) for warranty work. They are three mile from my home and know me. No one at Boucher can tell me exactly what are the processes I go through in order to go to them without voiding my warranty and what Silver Lake needs to do. First fellow I spoke with claimed to not know about my extended warranty. When I brought car in, gentleman showed me that info is on their computer. What's up with that? All in all, I was made to feel like they really cared about helping me once I got there, but I really prefer to stick close to home for any future work. What can you and I do to accomplish that? Thank you. More

Very Satisfied Everyone is very courteous and gets the job done in a timely matter. I also like the added service of a car wash..Comfortable waiting area with refre Everyone is very courteous and gets the job done in a timely matter. I also like the added service of a car wash..Comfortable waiting area with refreshmants. More

great Hyundai goes out of their way to help in every way possible. People are so very helpful and friendly and will do things for my car for free and wonder Hyundai goes out of their way to help in every way possible. People are so very helpful and friendly and will do things for my car for free and wonderful. More

Very average service at best They are always late. Always up selling and not listening. They damaged my car, and took 2 months to fix it. With many excuses. They do change my oi They are always late. Always up selling and not listening. They damaged my car, and took 2 months to fix it. With many excuses. They do change my oil ok. Beware of the desk witch she has a bad attitude and a sharp Tongue! More

Excellent Service Department! As always, a great experience! Jean took very good care of me. She's very friendly, courteous, knowledgeable and helpful. She listened carefully to wh As always, a great experience! Jean took very good care of me. She's very friendly, courteous, knowledgeable and helpful. She listened carefully to what I needed done and made sure everything was taken care of properly. She made sure I understood what the prices would be up front and answered any questions I had. Their prices are reasonable and they never try to "sell" me services that I don't need. I no longer live near this dealership, in fact it takes me an hour to get there, but I will never take my car for service anywhere else. The people at Boucher Hyundai-Waukesha always provide excellent, top-notch service! More

Great service department Service is awesome. They are prompt when calling about vehicle and very professional! I would recommend this dealer to anyone. The two unexpected time Service is awesome. They are prompt when calling about vehicle and very professional! I would recommend this dealer to anyone. The two unexpected times I had to bring my new used car in they worked with me in price and time; price because it was 10 days after purchase and a non warranty repair. More

Positive Purchase Experience Met Fawn Delaney while waiting for minor service on my car. I had been in contact with her prior to my visit regarding interest in a vehicle posted o Met Fawn Delaney while waiting for minor service on my car. I had been in contact with her prior to my visit regarding interest in a vehicle posted on the dealership web site. She was very helpful in our purchase process. She was accommodating and very customer-focused. This is the second vehicle I purchased from her and both times she demonstrated excellent service and expertise. More

I have a 2009 Hyundai Sonata that I purchased from Boucher. I received notification from Hyundai of the need for warranty work on the car which I promptly scheduled at Boucher Hyundai. While they Boucher. I received notification from Hyundai of the need for warranty work on the car which I promptly scheduled at Boucher Hyundai. While they had the car, they notified me that the rear brakes were in need of new pads and machining of the discs and they would do that work for $250.00. Being a trusting soul, I agreed. They were polite and I picked up the car the next day. I noticed almost immediately that the rear brakes sounded like they were rubbing and smelled of burning rubber when I parked the car in my garage. Sounds like the brakes were improperly adjusted, so I called Boucher back to have them fix the problem. Now the fun begins. They informed me that the piston on one of the rear calipers was bad and needed to be replaced for another $225. (Hmmm. That normally happens when you get dirt into the brake lines, or knock the calipers with a hammer!) I told them that I thought they caused it. They disagreed. I suppose I should've screamed for the manager but folks, I'm tired of dealing with shoddy outfits. They refused to do the repair on the problem I believe they caused so I will not do business with them and frankly, I don't want them to touch my car. Especially the brakes. I noticed that there are many customers with similar complaints on other web sites so I guess I'm in good company. In Dan's defense, he was polite, but I am no longer a customer of Boucher. More