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Boucher Hyundai of Waukesha - Service Center
Waukesha, WI
1,988 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,988 Reviews of Boucher Hyundai of Waukesha - Service Center
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June 06, 2018
starter replacement Dan was able to work me into his already full schedule and have my starter replaced by the end of the day. (I had no appointment). Dan was able to work me into his already full schedule and have my starter replaced by the end of the day. (I had no appointment). More
by VACOENEN
Verified Customer
March 23, 2018
Excellent Service Department! As always, a great experience! Jean took very good care of me. She's very friendly, courteous, knowledgeable and helpful. She listened carefully to wh As always, a great experience! Jean took very good care of me. She's very friendly, courteous, knowledgeable and helpful. She listened carefully to what I needed done and made sure everything was taken care of properly. She made sure I understood what the prices would be up front and answered any questions I had. Their prices are reasonable and they never try to "sell" me services that I don't need. I no longer live near this dealership, in fact it takes me an hour to get there, but I will never take my car for service anywhere else. The people at Boucher Hyundai-Waukesha always provide excellent, top-notch service! More
by I.Hall
Employees Worked With
Jean Sommers
January 16, 2018
Great service department Service is awesome. They are prompt when calling about vehicle and very professional! I would recommend this dealer to anyone. The two unexpected time Service is awesome. They are prompt when calling about vehicle and very professional! I would recommend this dealer to anyone. The two unexpected times I had to bring my new used car in they worked with me in price and time; price because it was 10 days after purchase and a non warranty repair. More
by R77
January 04, 2015
Positive Purchase Experience Met Fawn Delaney while waiting for minor service on my car. I had been in contact with her prior to my visit regarding interest in a vehicle posted o Met Fawn Delaney while waiting for minor service on my car. I had been in contact with her prior to my visit regarding interest in a vehicle posted on the dealership web site. She was very helpful in our purchase process. She was accommodating and very customer-focused. This is the second vehicle I purchased from her and both times she demonstrated excellent service and expertise. More
by dougb
Employees Worked With
Fawn Delaney, Fawn Delaney
December 30, 2013
I have a 2009 Hyundai Sonata that I purchased from Boucher. I received notification from Hyundai of the need for warranty work on the car which I promptly scheduled at Boucher Hyundai. While they Boucher. I received notification from Hyundai of the need for warranty work on the car which I promptly scheduled at Boucher Hyundai. While they had the car, they notified me that the rear brakes were in need of new pads and machining of the discs and they would do that work for $250.00. Being a trusting soul, I agreed. They were polite and I picked up the car the next day. I noticed almost immediately that the rear brakes sounded like they were rubbing and smelled of burning rubber when I parked the car in my garage. Sounds like the brakes were improperly adjusted, so I called Boucher back to have them fix the problem. Now the fun begins. They informed me that the piston on one of the rear calipers was bad and needed to be replaced for another $225. (Hmmm. That normally happens when you get dirt into the brake lines, or knock the calipers with a hammer!) I told them that I thought they caused it. They disagreed. I suppose I should've screamed for the manager but folks, I'm tired of dealing with shoddy outfits. They refused to do the repair on the problem I believe they caused so I will not do business with them and frankly, I don't want them to touch my car. Especially the brakes. I noticed that there are many customers with similar complaints on other web sites so I guess I'm in good company. In Dan's defense, he was polite, but I am no longer a customer of Boucher. More
by sonatasona
March 15, 2012
Wife went in for a oil change and tire rotation. The service advisor Brian pressured her into doing the "recommended" 15000 maintenance. My wife told him no two or three times, but to make a long story service advisor Brian pressured her into doing the "recommended" 15000 maintenance. My wife told him no two or three times, but to make a long story short. She ended up paying an extra $100 to clean the fuel injectors on a car that has 18000 miles. They take advantage of women and people who don't understand cars or what maintenance is required. I called the service manager and he won't return my calls. I will not be doing anymore business with Boucher. More
by Fabian1970
Employees Worked With
Brian
April 07, 2011
I had to laugh about the last reviewer saying they had to take their car back a second time and had long waits, same with me but worse. Our 2010 Sonata was pulling bad to the left so I had my wife bring take their car back a second time and had long waits, same with me but worse. Our 2010 Sonata was pulling bad to the left so I had my wife bring it in plus it was due for an oil change (we have a prepaid dealership plan - BIG mistake!!). Not sure if they really looked at anything and just said it needed an alignment. When I got it back I noticed it was now missing a valve stem cap. Also on our service plan all oil changes are prepaid, yet we were charged some fee. I called and talked to the manger of the service department and he did not seem to care too much, never a sorry or anything ever, really complacent on the phone. He said to come in and they would give me a refund of the (prepaid plan's) oil change fee and a valve stem cap. I asked him to mail it as we don't live close. A week later I had not yet received my refund nor the valve stem cap in the mail. However, it still pulled to the left. So I scheduled another appointment for the next week. That weekend I got a valve stem cap in the mail but no refund. It costs us time and money to keep coming back. So I had my wife bring it back again, this time they had her wait over an hour past her appointment time. They gave her a paper about the alignment pretty much saying there is nothing wrong. I had her ask about the refund as they did not take care of it yet. It was still pulling left on the freeway (don't they test these before after they finish the job?) I looked at the front tire and saw a screw head in it. After getting it taken out and plugged and air in it, it now drives straight. Did I even really need the front end alignment? Between this experience and the fact when we first bought the car new off the lot from them, the driver's seat belt did not latch right and it took several weeks for them to get the replacement latch and fix it. Being a brand new car, they should have taken a seat belt latch off one on the lot. Imaging making someone who just spent $21,000.00+ at your business be required for a few weeks risk their life (and break the law) driving without a working seat belt? I can clearly remember having to drape it over my shoulder hoping the cops won't stop me and give me a ticket and how extremely annoying the repeated ding-ding-ding of the seat belt reminder was, especially on our trip up north for 4 hours each way! Since then they have redone their service department and it appears to be be run much, much better, and I think it is a new manager. Unfortunately I had to deal with what I did! Some people are nice there and some are just complacent, I guess the same as with any business however there is no excuse with their complacency about the seat belt fiasco!. In this service economy world that costs them customers and referrals. More
by alexkprojt
Employees Worked With
Service manager
March 22, 2011
Not impressed at all, especially when I had to wait so long past my scheduled appointment time but even worse it was the second time back as it was not fixed right he first time. Glad it was under warrant long past my scheduled appointment time but even worse it was the second time back as it was not fixed right he first time. Glad it was under warranty. Next time I will buy my new car else where. More
by juliekanter
Employees Worked With
Service Dept
