Boucher Hyundai of Waukesha - Service Center

I had to laugh about the last reviewer saying they had to take their car back a second time and had long waits, same with me but worse. Our 2010 Sonata was pulling bad to the left so I had my wife bring take their car back a second time and had long waits, same with me but worse. Our 2010 Sonata was pulling bad to the left so I had my wife bring it in plus it was due for an oil change (we have a prepaid dealership plan - BIG mistake!!). Not sure if they really looked at anything and just said it needed an alignment. When I got it back I noticed it was now missing a valve stem cap. Also on our service plan all oil changes are prepaid, yet we were charged some fee. I called and talked to the manger of the service department and he did not seem to care too much, never a sorry or anything ever, really complacent on the phone. He said to come in and they would give me a refund of the (prepaid plan's) oil change fee and a valve stem cap. I asked him to mail it as we don't live close. A week later I had not yet received my refund nor the valve stem cap in the mail. However, it still pulled to the left. So I scheduled another appointment for the next week. That weekend I got a valve stem cap in the mail but no refund. It costs us time and money to keep coming back. So I had my wife bring it back again, this time they had her wait over an hour past her appointment time. They gave her a paper about the alignment pretty much saying there is nothing wrong. I had her ask about the refund as they did not take care of it yet. It was still pulling left on the freeway (don't they test these before after they finish the job?) I looked at the front tire and saw a screw head in it. After getting it taken out and plugged and air in it, it now drives straight. Did I even really need the front end alignment? Between this experience and the fact when we first bought the car new off the lot from them, the driver's seat belt did not latch right and it took several weeks for them to get the replacement latch and fix it. Being a brand new car, they should have taken a seat belt latch off one on the lot. Imaging making someone who just spent $21,000.00+ at your business be required for a few weeks risk their life (and break the law) driving without a working seat belt? I can clearly remember having to drape it over my shoulder hoping the cops won't stop me and give me a ticket and how extremely annoying the repeated ding-ding-ding of the seat belt reminder was, especially on our trip up north for 4 hours each way! Since then they have redone their service department and it appears to be be run much, much better, and I think it is a new manager. Unfortunately I had to deal with what I did! Some people are nice there and some are just complacent, I guess the same as with any business however there is no excuse with their complacency about the seat belt fiasco!. In this service economy world that costs them customers and referrals. More

Not impressed at all, especially when I had to wait so long past my scheduled appointment time but even worse it was the second time back as it was not fixed right he first time. Glad it was under warrant long past my scheduled appointment time but even worse it was the second time back as it was not fixed right he first time. Glad it was under warranty. Next time I will buy my new car else where. More