Boucher Hyundai of Waukesha - Service Center

“Good will gesture” I had been calling for months about my paint bubbling and cracking. After many calls unanswered, I decided to contact corporate about the lack of serv I had been calling for months about my paint bubbling and cracking. After many calls unanswered, I decided to contact corporate about the lack of service I was receiving. After corporate contacted the dealership that’s when I finally received some kind of service. I was told to bring my vehicle in so they could fix the door. When I arrived at the scheduled time, I was greeted with zero respect or compassion. The manager didn’t even acknowledge the lack of communication and seemed like they weren’t even going to fix my door until I pushed and pushed. He finally said it was a “good will gesture” on their part to fix it. He also, gave a poor excuse as to why when I would call to get an oil change, a free service, they would be backed up 2 months which would result in me taking it someplace else to be serviced. After discussing all of my issues, he gave me a rental and the next day I got a call asking me to bring in my vehicle which was already there. Then two days later I received another one. Two weeks later the door was fixed and I was finally able to pick up my car. When I arrived they didn’t even know where it was located. I was so frustrated with the whole experience that when I finally got my car I left as soon as possible. Upon getting home I noticed that they had sprayed paint on my window which I now have to scrub off. It’s very obvious they don’t know how to communicate effectively with each other or their customers unless they are making a sale. I will never purchase another vehicle from this company again. More

30,000 mile service I had my 2015 Sonata in for the recommended 30,000 mile service. Dan Doble was very pleasant to work with. Service completed in a timely manner and I had my 2015 Sonata in for the recommended 30,000 mile service. Dan Doble was very pleasant to work with. Service completed in a timely manner and car was washed. Will continue to return to this dealership for service. More

New Tires Put on awesome tires and did it less than Tires Plus..Awesome new OEM rotors and brake pads were nearly $500 less to install than Midas or Tiresplus. Put on awesome tires and did it less than Tires Plus..Awesome new OEM rotors and brake pads were nearly $500 less to install than Midas or Tiresplus. I highly recommend them. Now if they can do $20oil changes I could take my car there for everything. More

Great service Always treated well & leave satisfied. Never feel like they are adding on service that is not necessary. Will continue to have this car serviced her Always treated well & leave satisfied. Never feel like they are adding on service that is not necessary. Will continue to have this car serviced here. More

Great service . Dan Doble is the best. Always get fantastic service when I bring my vehicle to Boucher Hyundai. I would recommend this dealership to everyone. . Dan Doble is the best. Always get fantastic service when I bring my vehicle to Boucher Hyundai. I would recommend this dealership to everyone. More

A very good experience overall. In for scheduled maintenance and a wind noise problem coming from the driver's side door/window. It was raining hard when the vehicle was taken for a In for scheduled maintenance and a wind noise problem coming from the driver's side door/window. It was raining hard when the vehicle was taken for a test drive and the noise couldn't be heard above the weather noise. Dan said it would be checked out at my next maintenance appointment or sooner if I wanted to. More

Service My car was finished promptly and i was able to use a rental while they had my car to accommodate my schedule for the day. My car was finished promptly and i was able to use a rental while they had my car to accommodate my schedule for the day. More

Routine Service and minor repairs My experience was good with the service department. Andy was very attentive and helpful. He gets the highest rating!!! *I attempted to get informa My experience was good with the service department. Andy was very attentive and helpful. He gets the highest rating!!! *I attempted to get information from the finance department and the gentleman there was rude and acted as if I was a bother. When I bought my car two years ago I also had bad service from your finance people which makes it unlikely that I will buy from the dealership again. That said I throughly enjoyed Andy and he is great! More

Full-inspection of ‘inherited vehicle’ Service Mgr (Randy) did a great job for me in communication with Service Tech. I knew the vehicle was drifting left (safety issue) and needed more Service Mgr (Randy) did a great job for me in communication with Service Tech. I knew the vehicle was drifting left (safety issue) and needed more than just an Alignment & Wheel Balance. They did a nice thorough job...found a support arm and left front axel failing, plus cause brake pad replacement BEFORE the brake rotors needed replacing. Kevin (sales) also checked in with me while there. Randy lent me a vehicle since the work was taking longer, and I needed to go to a funeral. Now....if they could only get my bride to Not ‘let things go’. ;] More

Great professional Service! This dealership is so nice and professional. They have an excellent sales and service department. They never disappoint me! I would highly recommen This dealership is so nice and professional. They have an excellent sales and service department. They never disappoint me! I would highly recommend them for new car sales or their sales department. More