Boucher Hyundai of Waukesha - Service Center

Awesome ... once again ! Over the years I've had my Sonata in for various repairs (axle replacement, timing chain cover gasket, airbag pre-tensioners), along with warranty wor Over the years I've had my Sonata in for various repairs (axle replacement, timing chain cover gasket, airbag pre-tensioners), along with warranty work, as well as recalls on airbag switches - the seats even had to be shipped to California for recalibration. While not thrilled facing the issues, each time I've dealt with Randy and it's been a great experience. I like that he's been there a long time and knows his stuff. He's been straightforward in addressing the repair and in what he promises on timelines. He's gone the extra mile on warranty coverage and issues like the airbags on a recall a second time. People make the difference, and Randy would be a reason I would continue to come back and consider your dealership when it comes to looking for a car. Too bad he can't have a dual role of also selling cars. Hats off to Randy, and much appreciation for what he does. Thanks again for helping to keep my 12 year old Sonata on the road. Sincerely, Mark Reel - Waukesha More

Great service and a great dealership to purchase and service your vehicle ,they go the extra mile for the guest and the vehicle every visit service and a great dealership to purchase and service your vehicle ,they go the extra mile for the guest and the vehicle every visit More

Every employee was customer oriented All of the service people I dealt with were remarkable. Each person I dealt with was friendly, and there top concern was my need. The waiting area w All of the service people I dealt with were remarkable. Each person I dealt with was friendly, and there top concern was my need. The waiting area was very accommodating.. More

i always bring my cars to boucher hyundai for service, the peeps at boucher hyundai are so helpful i cant imagine taking my cars to any other dealerrandy and scott are the best ,and john is so helpfull the peeps at boucher hyundai are so helpful i cant imagine taking my cars to any other dealerrandy and scott are the best ,and john is so helpfull More

Wary of service described. I suppose my transmission issue became a little complicated, but the communication sucked, and i was left thinking not everything was on the up n up. I suppose my transmission issue became a little complicated, but the communication sucked, and i was left thinking not everything was on the up n up. I'll never know if they do good work because i elected to have a smaller, more "communicative" shop do the job for me. And because of my choice, i won't be telling anyone NOT to go to Bouche, but i also won't be doing any awesome advertising for them either. More

“Good will gesture” I had been calling for months about my paint bubbling and cracking. After many calls unanswered, I decided to contact corporate about the lack of serv I had been calling for months about my paint bubbling and cracking. After many calls unanswered, I decided to contact corporate about the lack of service I was receiving. After corporate contacted the dealership that’s when I finally received some kind of service. I was told to bring my vehicle in so they could fix the door. When I arrived at the scheduled time, I was greeted with zero respect or compassion. The manager didn’t even acknowledge the lack of communication and seemed like they weren’t even going to fix my door until I pushed and pushed. He finally said it was a “good will gesture” on their part to fix it. He also, gave a poor excuse as to why when I would call to get an oil change, a free service, they would be backed up 2 months which would result in me taking it someplace else to be serviced. After discussing all of my issues, he gave me a rental and the next day I got a call asking me to bring in my vehicle which was already there. Then two days later I received another one. Two weeks later the door was fixed and I was finally able to pick up my car. When I arrived they didn’t even know where it was located. I was so frustrated with the whole experience that when I finally got my car I left as soon as possible. Upon getting home I noticed that they had sprayed paint on my window which I now have to scrub off. It’s very obvious they don’t know how to communicate effectively with each other or their customers unless they are making a sale. I will never purchase another vehicle from this company again. More

30,000 mile service I had my 2015 Sonata in for the recommended 30,000 mile service. Dan Doble was very pleasant to work with. Service completed in a timely manner and I had my 2015 Sonata in for the recommended 30,000 mile service. Dan Doble was very pleasant to work with. Service completed in a timely manner and car was washed. Will continue to return to this dealership for service. More

Outstanding Service Hyundai stands behind their product! Dan Doble did an outstanding job in letting me know the repairs needed, timeframe for repairs, etc. Would give a Hyundai stands behind their product! Dan Doble did an outstanding job in letting me know the repairs needed, timeframe for repairs, etc. Would give an extra star for superb service. More

New Tires Put on awesome tires and did it less than Tires Plus..Awesome new OEM rotors and brake pads were nearly $500 less to install than Midas or Tiresplus. Put on awesome tires and did it less than Tires Plus..Awesome new OEM rotors and brake pads were nearly $500 less to install than Midas or Tiresplus. I highly recommend them. Now if they can do $20oil changes I could take my car there for everything. More

Great service Always treated well & leave satisfied. Never feel like they are adding on service that is not necessary. Will continue to have this car serviced her Always treated well & leave satisfied. Never feel like they are adding on service that is not necessary. Will continue to have this car serviced here. More