Boucher Hyundai of Waukesha - Service Center

Service Great service all the way around coming from the advisers to the work performed on the vehicle he couldn’t ask for anything better. Thank you so very Great service all the way around coming from the advisers to the work performed on the vehicle he couldn’t ask for anything better. Thank you so very much More

2007 Elantra Service The service department exceeded expectations, they had the car done sooner than expected and even applied a coupon to help a little with the cost. The service department exceeded expectations, they had the car done sooner than expected and even applied a coupon to help a little with the cost. More

Boucher service was great From pulling in to leaving I had a great service visit. Alicia did a great job welcoming and then keeping me aware of how the job was progressing. I From pulling in to leaving I had a great service visit. Alicia did a great job welcoming and then keeping me aware of how the job was progressing. I have always been a fan but will continue to take my car in. More

Oil Change, Tire Rotation, Cabin Cleaner, Wash I've never had such good service from start to finish since the purchase of our car staring with Ryan Fitzsimmons I would purchase another vehicle whe I've never had such good service from start to finish since the purchase of our car staring with Ryan Fitzsimmons I would purchase another vehicle when ready from Boucher Hyundai. More

Major recall new engine Had my car towed to Boucher Hyundai when engine froze while driving on a Sunday night Feb 3rd. Had never been to them before. Someone called the next Had my car towed to Boucher Hyundai when engine froze while driving on a Sunday night Feb 3rd. Had never been to them before. Someone called the next morning to say they would get to it possibly that day but more likely the next. Called back to tell me engine froze up and was shot but it is a recall issue. They were trying to get me a rental but no cars were available until end of week. Told me they would have car 7 -14 days since they had to get new engine in. I received a call from rental car company across street from dealer a few days later regarding getting a car. They told me they had cars available all week and I wouldnt have had to wait. (Not what I was told from service at dealer) Dan called and said everything would be covered 100% by Hyundai. Great! Wish I could have had the rental as soon as it was available! 2 weeks came and went. New date was March 22nd! Finally got call on March 21st that car would be done by end of day. A little heads up would have been nice for planning purposes. Maybe the day before when engine came in? I realize the amount of time my car was there was not really in the dealers control since they were waiting on engine. But when I picked up my car I received no information on it. I asked many questions but no one there could answer any questions. My car was dirty and had drip marks all over inside of windows. This was probably since my car was sitting out in dealer lot for 2 months during winter. With subzero temps and then warm sun Im guessing windows were condensed often. I have never gotten a car back from a repair shop so dirty before. A cleaning and air freshener would have been much appreciated. More

Next! The title seems fitting because once your car is done, they rush you out like there is a 20 person line in back of you. Not explaining anything, just The title seems fitting because once your car is done, they rush you out like there is a 20 person line in back of you. Not explaining anything, just 30 seconds, and your on your way to get your keys. Yes, the service is good, but the service advisors should take an extra min. or two to let you about something or at least tell you there are no problems. In my case, it was a tire rotation, and an oil change. I wanted to know about the condition of the tires, the condition of the oil that came out of the car, and just an overall sense of making sure everything was covered. Not in this case, and also when I picked up my wife's car several weeks ago, it was a race to get me out of the service area. Why? More

Poor service Arrive 5 minutes early for my 9 am appointment for recall update on car. Had to wait for someone to wait on me. Appeared to be a problem finding my pa Arrive 5 minutes early for my 9 am appointment for recall update on car. Had to wait for someone to wait on me. Appeared to be a problem finding my paperwork. After finding it was told the wait would be 1 hr plus. . Waited after 1 plus 15 minutes I happened to look outside and saw car sitting there apparently done. Asked young lady who had waited on me and again couldn't find paperwork. After another wait was told car was done. Never had this kind of service and have never taken car elsewhere for service. Will no re multi point inspection . They also do that. turn to Boucher for service. If I heard correctly oil change and tire rotation went from 39.95 to 45.95.. Can go to F&F tire closer to home and have it done for 21.95. Don't tell me about about multi point inspection they also do that. Also free car wash. Do not expect me back. More

Great service! This was my first time having my car serviced here. I was treated really good and they solved the issue with my car. Thanks you This was my first time having my car serviced here. I was treated really good and they solved the issue with my car. Thanks you More

long wait I had a 7 am appt. for a recall and oil change, and a missing plastic retainer. I wasn’t out of there until 9:15. There was someone there with a 7am a I had a 7 am appt. for a recall and oil change, and a missing plastic retainer. I wasn’t out of there until 9:15. There was someone there with a 7am appt for the same thing. He was out by 8am. I was told to plan on an hour and half max. The staff was professional and polite,no problem with him. While I had printed out my appt., they said my appt was for 1 pm. No one can explain the contradiction. Work was done properly, just the appt and wait. More

Customer service Service rep was super friendly and helpful. They beat their time frame and I liked the fact that they washed my car and explained everything that they Service rep was super friendly and helpful. They beat their time frame and I liked the fact that they washed my car and explained everything that they checked More