Boucher Hyundai of Waukesha - Service Center

Above and beyond service! Darlene and Taylor make an excellent team at this car dealership and I’ve been leasing for over 12 years – their service department takes extreme care Darlene and Taylor make an excellent team at this car dealership and I’ve been leasing for over 12 years – their service department takes extreme care and ensuring that I have a wonderful and safe vehicle ! More

Outstanding service and customer care On our way to dinner in late February, the engine on my 2012 Sonata seized. The car eventually ended up at Boucher Hyundai. From the time I first talk On our way to dinner in late February, the engine on my 2012 Sonata seized. The car eventually ended up at Boucher Hyundai. From the time I first talked with Randy in the service department, I was assured that Hyundai would take care of me. Randy checked out the engine and stated he was going to recommend that Hyundai replace the engine. As we waited for confirmation from Hyundai headquarters, Randy kept in contact with me on any news. The engine arrived and was installed quickly, tested and I was notified when it was completed. Randy was available and willing answer any questions during this time. I really appreciate his professionalism and the fact that Hyundai replaces the engine. The car runs like new. Thanks for everything you did. Larry Frommell More

Great service Alicia Gunter did a super job from start to finish. She explained what was going to happen and how long it would take. Service was completed in the ti Alicia Gunter did a super job from start to finish. She explained what was going to happen and how long it would take. Service was completed in the time she predicted. She made sure I was happy with the service before I left More

In and out as estimated Great service, courteous service personnel, great lounge. I have recommended at least two people for new car purchases, normally I don’t recommend any Great service, courteous service personnel, great lounge. I have recommended at least two people for new car purchases, normally I don’t recommend any body for any thing. More

Efficient Everyone was very nice and service was very efficient and quick. I have an oil change and a car wash and it took approximately 45 minutes. Everyone was very nice and service was very efficient and quick. I have an oil change and a car wash and it took approximately 45 minutes. More

Nice staff, unable to diagnose problem Everytime I go in there the staff is super nice and helpful. Unfortunately I have had my car in there 3 times for the sunroof making noises. Each ti Everytime I go in there the staff is super nice and helpful. Unfortunately I have had my car in there 3 times for the sunroof making noises. Each time they've remedied it but only temporarily. The sound would come back in a day or two. I believe I have a bad sunroof. It's been very frustrating. More

Oil change and computer recall update I gave a 5 star rating because my service was completed in a very timely manner, my contact person explained options available but was not pushy, and I gave a 5 star rating because my service was completed in a very timely manner, my contact person explained options available but was not pushy, and of course the car wash to finish the appointment is always included / appreciated. More

“On the Ball” The Service folks at Boucher (this time it was Jean) are always “on the ball”. I know, I know ... it sounds corny but it’s true in my experience... The Service folks at Boucher (this time it was Jean) are always “on the ball”. I know, I know ... it sounds corny but it’s true in my experience... Only an oil and filter change this time around. But the job was completed in just an hour. And Jean helped make sure all the other “little details” like checking tire inflation, fluid levels, etc were seen to.... Very much APPRECIATED. THANK YOU JEAN AND BOUCHER SERVICE PEOPLE! More

Very friendly answered all my questions Came in for an oil change and a filter. Was very polite and professional. Gave me a time frame and it didn’t even take that long. Came in for an oil change and a filter. Was very polite and professional. Gave me a time frame and it didn’t even take that long. More

Lacking Mechanic couldn’t find the problem because they couldn’t duplicate it. They were given codes and symptoms. After 5 days I took my car back without rep Mechanic couldn’t find the problem because they couldn’t duplicate it. They were given codes and symptoms. After 5 days I took my car back without repair. My car acted up again and was diagnosed with a $80 scanner (not the expensive one at the dealership) and the oxygen sensor was changed in the auto parts parking lot. After 10 minutes and $115 my car was fixed! A dealership not having a loaner is ridiculous too. By the way the rub on the front driver wheel is a bearing. Your guy found nothing. The driver door jam and interior handle were filthy. Mechanics get dirty but someone should have wiped the car. I will not return to this bouche. I’ve had much better experience with another bouche that’s closer to home. I towed to the Hyundai dealer close to work figuring they’d have parts and experience with my Hyundai. More