Boucher Hyundai of Waukesha - Service Center

FABULOUS I’m extremely happy and appreciative to all in the service department that brainstormed to finally figure out the two problems with my 2014 Sanata. I’m extremely happy and appreciative to all in the service department that brainstormed to finally figure out the two problems with my 2014 Sanata. More

Oil change/tire rotation Was greeted immediately and taken care of. Jean was very friendly & knowledgeable. Was told my car would be finished in 1 hour and received a text 50 Was greeted immediately and taken care of. Jean was very friendly & knowledgeable. Was told my car would be finished in 1 hour and received a text 50 minutes later that everything was completed. More

Good but more towards average. Initial sevice was adequate. Follow up phone calls were not done. Only after speaking with the service manager, did we get great service. Everythin Initial sevice was adequate. Follow up phone calls were not done. Only after speaking with the service manager, did we get great service. Everything just picked up and was completed. Overall I like Bourcher, but will probably go to the HWY 100 store. More

Scheduled Maintenance Everything was good. I think that the information on the vehicle could flow a little better. Had to let them know I had a service plan and had to te Everything was good. I think that the information on the vehicle could flow a little better. Had to let them know I had a service plan and had to tell them about a recall fix needed. I’m not blaming the service people; merely saying that the systems should be able to track all this when they pull up the car in the systems in preparation for the appointment. More

5/21/19 service Very professional on time prompt courteous and fairly priced no problems no worries would recommend having service there at any time.And the coffee wa Very professional on time prompt courteous and fairly priced no problems no worries would recommend having service there at any time.And the coffee was very good. More

Excellent customer service experience. Randy has been my "Go-To-Guy" for car maintenance and outstanding customer service for years. He has integrity - and I trust he will always provide su Randy has been my "Go-To-Guy" for car maintenance and outstanding customer service for years. He has integrity - and I trust he will always provide superior service. More

Service Check in was quick and friendly. Waiting area was very handy and quiet! I was quoted one hour for service and they completed the service work, washe Check in was quick and friendly. Waiting area was very handy and quiet! I was quoted one hour for service and they completed the service work, washed the car and had me out the door in a timely manner. More

Fast and friendly service My Routine maintenance of oil change and tire rotation was completed quickly and I was able to use my coupons. By the time I finished my coffee the My Routine maintenance of oil change and tire rotation was completed quickly and I was able to use my coupons. By the time I finished my coffee the job was done. Jean explained everything on my bill and offered a free car wash. More

Randy is the best I was lucky enough to get Randy as my service rep, and he took excellent care of me! Super friendly and knowledgeable! Thank you much! I was lucky enough to get Randy as my service rep, and he took excellent care of me! Super friendly and knowledgeable! Thank you much! More

Extra charges We brought our Sante Fe in due to 3 recalls. We decided to also have the brakes replaced, had a price, and was told they would call if there was anyt We brought our Sante Fe in due to 3 recalls. We decided to also have the brakes replaced, had a price, and was told they would call if there was anything extra. Received a call there were no other issues, and the brake price would be $189 per axle. An hour later we received a call that extra work was needed because one of the brake pistons was seized. We agreed to the extra work, and came to pick up the car. When we were checking our, my wife noticed we were charged for an oil change, which we did not request. The service manager did remove the charge, but we did not feel we should have to deal with that. When we drove home, we noticed there was no sticker in the window indicating when the oil would be due to be changed. We started wondering if the oil was even changed at all, and when we got home, checked to oil. The oil was in fact, DIRTY!!!! Very disappointed, and unsatisfied. We have purchased 2 Hyuandais from Boucher, but don’t think we will buy another with this level of service. More