Boucher Hyundai of Waukesha - Service Center

Nice staff, unable to diagnose problem Everytime I go in there the staff is super nice and helpful. Unfortunately I have had my car in there 3 times for the sunroof making noises. Each ti Everytime I go in there the staff is super nice and helpful. Unfortunately I have had my car in there 3 times for the sunroof making noises. Each time they've remedied it but only temporarily. The sound would come back in a day or two. I believe I have a bad sunroof. It's been very frustrating. More

Oil change and computer recall update I gave a 5 star rating because my service was completed in a very timely manner, my contact person explained options available but was not pushy, and I gave a 5 star rating because my service was completed in a very timely manner, my contact person explained options available but was not pushy, and of course the car wash to finish the appointment is always included / appreciated. More

“On the Ball” The Service folks at Boucher (this time it was Jean) are always “on the ball”. I know, I know ... it sounds corny but it’s true in my experience... The Service folks at Boucher (this time it was Jean) are always “on the ball”. I know, I know ... it sounds corny but it’s true in my experience... Only an oil and filter change this time around. But the job was completed in just an hour. And Jean helped make sure all the other “little details” like checking tire inflation, fluid levels, etc were seen to.... Very much APPRECIATED. THANK YOU JEAN AND BOUCHER SERVICE PEOPLE! More

Very friendly answered all my questions Came in for an oil change and a filter. Was very polite and professional. Gave me a time frame and it didn’t even take that long. Came in for an oil change and a filter. Was very polite and professional. Gave me a time frame and it didn’t even take that long. More

Lacking Mechanic couldn’t find the problem because they couldn’t duplicate it. They were given codes and symptoms. After 5 days I took my car back without rep Mechanic couldn’t find the problem because they couldn’t duplicate it. They were given codes and symptoms. After 5 days I took my car back without repair. My car acted up again and was diagnosed with a $80 scanner (not the expensive one at the dealership) and the oxygen sensor was changed in the auto parts parking lot. After 10 minutes and $115 my car was fixed! A dealership not having a loaner is ridiculous too. By the way the rub on the front driver wheel is a bearing. Your guy found nothing. The driver door jam and interior handle were filthy. Mechanics get dirty but someone should have wiped the car. I will not return to this bouche. I’ve had much better experience with another bouche that’s closer to home. I towed to the Hyundai dealer close to work figuring they’d have parts and experience with my Hyundai. More

Great service What a fine experience. Randy is the best. Got us in and up an running in 24 hours. Appreciated the immediate service since we still had to finish t What a fine experience. Randy is the best. Got us in and up an running in 24 hours. Appreciated the immediate service since we still had to finish the last leg of our trip More

Randy and service are what I count on, the best I feel so comfortable and so confident dealing with Boucher Hyundai. When I need an oil change or service of any kind, I actually kind of look forward I feel so comfortable and so confident dealing with Boucher Hyundai. When I need an oil change or service of any kind, I actually kind of look forward to going there. The service department is so welcoming and friendly as well as highly professional. They make you feel like you're in the best hands, and you are. Inside, the wait is made more than comfortable by an attractive waiting room, television, coffee and an array of healthy goodies. At Boucher Hyundai, I feel like I'm part of the Hyundai family because that is the way I am treated. Susan O'Leary, Okauchee More

Inconvenience I had a problem with the antenna in the rear window of my car. I brought it in to have it repaired. My car was there for over 8 hours and it was not r I had a problem with the antenna in the rear window of my car. I brought it in to have it repaired. My car was there for over 8 hours and it was not repaired. It was discovered at the end of the day the rear windshield needed to be replaced. I had to make another appointment and bring my car in again to have this done. I was given a loaner both times which I appreciated. I did not appreciate having to bring my vehicle in 3 times before it was finally fixed. The first time I brought it in for an oil change and told them of the problem. I sat in your waiting room for over 2 hours before someone came out and told me they finally diagnosed the problem and had to order a part. I was told the part would be in the next day. A week later, I had not heard from anyone letting me know the part was in, so I called your service department. Not the best customer service if you ask me. More

Software update The primary reason for bringing my 2013 Sonata to Boucher Hyundai was a necessary software update. I also had wiper blades replaced. Everything was The primary reason for bringing my 2013 Sonata to Boucher Hyundai was a necessary software update. I also had wiper blades replaced. Everything was taken care of in about one hour (car wash included). Great service! More

Great service Had my car in for a few issues and recall work. Dan Doble helped me and the process was worry free with his professional and friendly attitude. Everyt Had my car in for a few issues and recall work. Dan Doble helped me and the process was worry free with his professional and friendly attitude. Everything was taken care of in a timely manner thanks to him. He is an asset to your service department. More