Boucher Hyundai of Waukesha - Service Center

Excellent customer service experience. Randy has been my "Go-To-Guy" for car maintenance and outstanding customer service for years. He has integrity - and I trust he will always provide su Randy has been my "Go-To-Guy" for car maintenance and outstanding customer service for years. He has integrity - and I trust he will always provide superior service. More

Service Check in was quick and friendly. Waiting area was very handy and quiet! I was quoted one hour for service and they completed the service work, washe Check in was quick and friendly. Waiting area was very handy and quiet! I was quoted one hour for service and they completed the service work, washed the car and had me out the door in a timely manner. More

Fast and friendly service My Routine maintenance of oil change and tire rotation was completed quickly and I was able to use my coupons. By the time I finished my coffee the My Routine maintenance of oil change and tire rotation was completed quickly and I was able to use my coupons. By the time I finished my coffee the job was done. Jean explained everything on my bill and offered a free car wash. More

Randy is the best I was lucky enough to get Randy as my service rep, and he took excellent care of me! Super friendly and knowledgeable! Thank you much! I was lucky enough to get Randy as my service rep, and he took excellent care of me! Super friendly and knowledgeable! Thank you much! More

Extra charges We brought our Sante Fe in due to 3 recalls. We decided to also have the brakes replaced, had a price, and was told they would call if there was anyt We brought our Sante Fe in due to 3 recalls. We decided to also have the brakes replaced, had a price, and was told they would call if there was anything extra. Received a call there were no other issues, and the brake price would be $189 per axle. An hour later we received a call that extra work was needed because one of the brake pistons was seized. We agreed to the extra work, and came to pick up the car. When we were checking our, my wife noticed we were charged for an oil change, which we did not request. The service manager did remove the charge, but we did not feel we should have to deal with that. When we drove home, we noticed there was no sticker in the window indicating when the oil would be due to be changed. We started wondering if the oil was even changed at all, and when we got home, checked to oil. The oil was in fact, DIRTY!!!! Very disappointed, and unsatisfied. We have purchased 2 Hyuandais from Boucher, but don’t think we will buy another with this level of service. More

replace tire and rim Service writer very professional and respectful. I was greeted as soon as I entered the building and was asked immediately what I was there for. Work Service writer very professional and respectful. I was greeted as soon as I entered the building and was asked immediately what I was there for. Work was done in a very timely and professional manner with no problems at no charge was very pleased. More

CUSTOMER SATISFACTION FIRST very professional in both service AND APPEARANCE.COMPLETE EXPLANATION OF PROBLEM AND WHAT HAS TO BE DONE TO CORRECT.REPAIRS DONE AND CAR RETURNED ON very professional in both service AND APPEARANCE.COMPLETE EXPLANATION OF PROBLEM AND WHAT HAS TO BE DONE TO CORRECT.REPAIRS DONE AND CAR RETURNED ON A TIMELY BASIS AS PROMISE More

Replace damaged tires I ran over some metal on the expressway and damaged all of my tires. Boucher has tires on sale and installed new ones for me. I ran over some metal on the expressway and damaged all of my tires. Boucher has tires on sale and installed new ones for me. More

Recall I was in for a recall. Alicia was friendly and knowledgeable. Everything was better and faster than expected. Jim and Steve showed me a Genesis G90 pe I was in for a recall. Alicia was friendly and knowledgeable. Everything was better and faster than expected. Jim and Steve showed me a Genesis G90 per my request to compare to my 2015. More

Staff and work. The staff is wonderful, kind and explain great. They tell all that needs to be done, how it will take and asks if there are any questions. The staff is wonderful, kind and explain great. They tell all that needs to be done, how it will take and asks if there are any questions. More