Boucher Hyundai of Waukesha - Service Center

Brakes I needed rear brakes and when I came in for service I was treated very well. I received new brakes at a fair price and everything works great. I needed rear brakes and when I came in for service I was treated very well. I received new brakes at a fair price and everything works great. More

Service repair I took my Genesis in for a check engine light. They were very accommodating when the part that was needed was not in stock until Monday. They set m I took my Genesis in for a check engine light. They were very accommodating when the part that was needed was not in stock until Monday. They set me up with a free rental and a Genesis too. I loved this because that is the type of car that I am used to driving More

Oil change and new battery Went in for oil change; new battery was suggested/needed!! Service rep was friendly and thorough. I feel like I got great care and good value. Went in for oil change; new battery was suggested/needed!! Service rep was friendly and thorough. I feel like I got great care and good value. More

Great service All work was done on time to my complete satisfaction. Staff was very easy to work with, I will not take my cars to any other dealership for service o All work was done on time to my complete satisfaction. Staff was very easy to work with, I will not take my cars to any other dealership for service or repairs. More

Fast Service I had my car in for three recalls and an oil change. Everything was completed earlier than expected. Have always had great service here. I will be bac I had my car in for three recalls and an oil change. Everything was completed earlier than expected. Have always had great service here. I will be back. More

Mediocrity So apparently when you make an appointment, they assign you to a Rep that greats you and handles the admin in the Service Bay. I walked in on 7/25/19 So apparently when you make an appointment, they assign you to a Rep that greats you and handles the admin in the Service Bay. I walked in on 7/25/19 at 716 for a 715 appointment and the first person available, Jean could not find my appointment. After a couple minutes, she says oh, you are with Dan, he is right up front. I walk to Dan's desk and he seems to be attempting to "clear the cobwebs" from the night before. My appointment was for 2 recalls and I also asked to have him give me a call with a estimate on brakes all around, as I am at 63ish thousand miles and they are just starting to do the "grab thing". He said, I will do that. I had scheduled to have their Shuttle Driver take me to work (less than 2 miles away), but I had to wait, as he took someone way out of zone. Fast forward to 2:00ish PM, I call Dan, because I have yet to have received the estimate on the brakes. Left a voicemail message. At 2:26, I get an I'm sorry, your Technician left your paperwork in the wrong spot. (Sure Dan). So he gives me the estimate, I say go for it and he assures me the car will be ready when a work buddy will drop me off at 4:40 PM. At 4:40, I see my car, so I go to the Cashier, she doesn't have the paperwork, and tells me to go find my rep. I find Dan, who clearly didn't recognize me from this morning, and had to tell him who I was. The response was, "just finishing up your paperwork, wait in the lounge. I'll be there soon". He still appears "off". 10 - 15 minutes later Dan struts into the lounge and drops off the paperwork for the cashier. All in all not a pleasant experience. Would have been 1 or 2 stars, but I gave you a break, based on past experiences. More

Great service, painless experience. My Hyundai Elantra had an running issue, and after contacting on star working with Dan from Boucher was painless. They really did a great job in diagn My Hyundai Elantra had an running issue, and after contacting on star working with Dan from Boucher was painless. They really did a great job in diagnosing my problem, and getting me back on the road. Thank you, Don More

Good service Got an oil change and service was excellent. We got in a timely manner. Service person was helpful and explained about service. She checked that Th Got an oil change and service was excellent. We got in a timely manner. Service person was helpful and explained about service. She checked that There was no recall.She told us about future suggested oil changes Waiting area was nice and we loved the popcorn and snacks that were offered.Would come here again for service. More

The service standard! I'm a 4-time Boucher customer who recently had an urgent need to have something checked prior to my 60k warranty expiring. The service schedule was fu I'm a 4-time Boucher customer who recently had an urgent need to have something checked prior to my 60k warranty expiring. The service schedule was fully booked for the next week and a half, but knowing my concern and time crunch, the team was willing to work with me to try to squeeze me in. I was greeted warmly by Dan and quickly and seamlessly ushered to Randy who was in charge of my particular service need that morning. Although we couldn't recreate my car issue, the team gave my car a thorough inspection, I was given a courtesy ride to and from my work, communication was excellent throughout the experience and their care of my car was completed by the time we agreed. HIGHLY RECOMMEND Boucher Hyundai for both sales and service! More

First oil change The service department was packed but they got to my vehicle as promised. Good service. Wait time was as promised. Fast turnaround. Checked out my The service department was packed but they got to my vehicle as promised. Good service. Wait time was as promised. Fast turnaround. Checked out my concerns immediately. More