Boucher Hyundai of Waukesha - Service Center

Great service All work was done on time to my complete satisfaction. Staff was very easy to work with, I will not take my cars to any other dealership for service o All work was done on time to my complete satisfaction. Staff was very easy to work with, I will not take my cars to any other dealership for service or repairs. More

Fast Service I had my car in for three recalls and an oil change. Everything was completed earlier than expected. Have always had great service here. I will be bac I had my car in for three recalls and an oil change. Everything was completed earlier than expected. Have always had great service here. I will be back. More

Mediocrity So apparently when you make an appointment, they assign you to a Rep that greats you and handles the admin in the Service Bay. I walked in on 7/25/19 So apparently when you make an appointment, they assign you to a Rep that greats you and handles the admin in the Service Bay. I walked in on 7/25/19 at 716 for a 715 appointment and the first person available, Jean could not find my appointment. After a couple minutes, she says oh, you are with Dan, he is right up front. I walk to Dan's desk and he seems to be attempting to "clear the cobwebs" from the night before. My appointment was for 2 recalls and I also asked to have him give me a call with a estimate on brakes all around, as I am at 63ish thousand miles and they are just starting to do the "grab thing". He said, I will do that. I had scheduled to have their Shuttle Driver take me to work (less than 2 miles away), but I had to wait, as he took someone way out of zone. Fast forward to 2:00ish PM, I call Dan, because I have yet to have received the estimate on the brakes. Left a voicemail message. At 2:26, I get an I'm sorry, your Technician left your paperwork in the wrong spot. (Sure Dan). So he gives me the estimate, I say go for it and he assures me the car will be ready when a work buddy will drop me off at 4:40 PM. At 4:40, I see my car, so I go to the Cashier, she doesn't have the paperwork, and tells me to go find my rep. I find Dan, who clearly didn't recognize me from this morning, and had to tell him who I was. The response was, "just finishing up your paperwork, wait in the lounge. I'll be there soon". He still appears "off". 10 - 15 minutes later Dan struts into the lounge and drops off the paperwork for the cashier. All in all not a pleasant experience. Would have been 1 or 2 stars, but I gave you a break, based on past experiences. More

Great service, painless experience. My Hyundai Elantra had an running issue, and after contacting on star working with Dan from Boucher was painless. They really did a great job in diagn My Hyundai Elantra had an running issue, and after contacting on star working with Dan from Boucher was painless. They really did a great job in diagnosing my problem, and getting me back on the road. Thank you, Don More

Good service Got an oil change and service was excellent. We got in a timely manner. Service person was helpful and explained about service. She checked that Th Got an oil change and service was excellent. We got in a timely manner. Service person was helpful and explained about service. She checked that There was no recall.She told us about future suggested oil changes Waiting area was nice and we loved the popcorn and snacks that were offered.Would come here again for service. More

The service standard! I'm a 4-time Boucher customer who recently had an urgent need to have something checked prior to my 60k warranty expiring. The service schedule was fu I'm a 4-time Boucher customer who recently had an urgent need to have something checked prior to my 60k warranty expiring. The service schedule was fully booked for the next week and a half, but knowing my concern and time crunch, the team was willing to work with me to try to squeeze me in. I was greeted warmly by Dan and quickly and seamlessly ushered to Randy who was in charge of my particular service need that morning. Although we couldn't recreate my car issue, the team gave my car a thorough inspection, I was given a courtesy ride to and from my work, communication was excellent throughout the experience and their care of my car was completed by the time we agreed. HIGHLY RECOMMEND Boucher Hyundai for both sales and service! More

Scheduled Maintenance Great job as always on scheduled maintenance for my Hyundai Sonata. Dan Doble and crew are always friendly and very responsive. Wouldn’t go anywhere Great job as always on scheduled maintenance for my Hyundai Sonata. Dan Doble and crew are always friendly and very responsive. Wouldn’t go anywhere else! More

First oil change The service department was packed but they got to my vehicle as promised. Good service. Wait time was as promised. Fast turnaround. Checked out my The service department was packed but they got to my vehicle as promised. Good service. Wait time was as promised. Fast turnaround. Checked out my concerns immediately. More

Great customer service Always a pleasure coming to Boucher. You know the service and care is always top notch. That’s what keeps our family coming back to the Boucher Family Always a pleasure coming to Boucher. You know the service and care is always top notch. That’s what keeps our family coming back to the Boucher Family. More

Prompt & Thorough I had brake work done as well as some suspension work (front left tie bar). And while expensive, it was done quickly and everything was explained thor I had brake work done as well as some suspension work (front left tie bar). And while expensive, it was done quickly and everything was explained thoroughly before the work commenced. Fora Sante Fe Sport with 72K miles on it, it’s the first major expense I’ve incurred in the 5+ years I’ve owned the vehicle. More