Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Boucher Hyundai of Waukesha - Service Center
Waukesha, WI
2,038 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,038 Reviews of Boucher Hyundai of Waukesha - Service Center
Sort by
October 22, 2019
Great experience Very friendly staff, kept me up to date with everything going on with my car as my engine needed to be replaced. Chris even got my brake rotors resurf Very friendly staff, kept me up to date with everything going on with my car as my engine needed to be replaced. Chris even got my brake rotors resurfaced due to rust accumulation More
by Zach
Verified CustomerEmployees Worked With
October 21, 2019
Oil change Fast, courteous dealership. We are very pleased with not only the sales rep buying the car but the service department, friendly and very courteous pe Fast, courteous dealership. We are very pleased with not only the sales rep buying the car but the service department, friendly and very courteous people. More
by DHEINE2
Employees Worked With
Jean Sommers
October 21, 2019
Warranty Had good experience with repair. It was done on timely biases. I had to drop car at dealership and was. Not picked up from home. Had good experience with repair. It was done on timely biases. I had to drop car at dealership and was. Not picked up from home. More
by RKALOTI
Employees Worked With
Randy Malitz, Amanda Olson
October 19, 2019
Boucher Hyundai Always great service,Dan takes time to explain all work done.Always feel the svc dept. takes care of you. 17 years of business with Boucher Hyundai. Always great service,Dan takes time to explain all work done.Always feel the svc dept. takes care of you. 17 years of business with Boucher Hyundai. More
by JMELIUS
Employees Worked With
October 19, 2019
I was in for routine service on my lease Pleasantly greeted, review my service needs, estimate of time it will take Clean & roomy waiting area & free car wash. Alex took time & patiently Pleasantly greeted, review my service needs, estimate of time it will take Clean & roomy waiting area & free car wash. Alex took time & patiently listened to my phone problems & showed me the correct way, much appreciated. More
by Santa fe
October 19, 2019
Great! Jean tells you what you want to know about your serv! I just live that you’re not just a number! You’re getting the service you want! I really like Jean! She is friendly and informative! I just live that you’re not just a number! You’re getting the service you want! I really like Jean! She is friendly and informative! More
by CINDYLOU2159
October 18, 2019
Good customer service. Had my best interests in mind. Dan was very kind and helpful. He communicated in a timely manner as well. Good overall experience with service center. Fixed the problem and happy wi Dan was very kind and helpful. He communicated in a timely manner as well. Good overall experience with service center. Fixed the problem and happy with end result. More
by Tg
Employees Worked With
October 17, 2019
Excellent Service The service staff were very polite and friendly. I am relocating to Atlanta and the technician informed me about the type of oil they use and recomm The service staff were very polite and friendly. I am relocating to Atlanta and the technician informed me about the type of oil they use and recommended suggestions for the change in climate. I will miss bringing my car here for service. More
by sykesfa
Employees Worked With
Jean Sommers
October 17, 2019
Horrible Air bag light continues to stay on even after I spent money to fix it. Can’t believe u guys let people drive out of your shop TWICE with no chance of Air bag light continues to stay on even after I spent money to fix it. Can’t believe u guys let people drive out of your shop TWICE with no chance of bag deployment God forbid an accident happens!! I will never recommend this place More
by Bad
Employees Worked With
October 16, 2019
Poor customer service I had an appointment for an oil change, which John confirmed via voicemail. It was for 7:30 am. I dropped my car off and put my keys in the night drop I had an appointment for an oil change, which John confirmed via voicemail. It was for 7:30 am. I dropped my car off and put my keys in the night drop off box at 6:30 am. I didn’t hear anything on the status of my car so I called on my way home from work. I spoke with Jean. She said there was no record of my car being in for service. I explained that I had an appointment and that I put my keys in the night drop box. She said she’d call back after investigating. She called back and said my keys had gotten stuck in the drop box and they would get right to work on my oil change. Now why would someone not have called to ask where I was when I didn’t show up for my 7:30 appointment? Why did I have to call at 4 to get the status of my vehicle? The poor service doesn’t stop there. Jean calls about 5:15 to say they recommend new wiper blades and a new cabin air filter. She goes on to say the axel boot that they replaced in April because it was leaking was now leaking again. She also tells me my rear tires need replacement. They change the wipers and cabin filter. They do something with the leaky axel boot but, want me to bring it in Monday to see if the leaking stopped. On Saturday, my husband found 2 black clips on my passenger seat. I texted Jean a picture asking what they were for. On Monday I take my car in and drop it off before they open. I included the clips in the envelope with my keys. Jean leaves me a voicemail stating that my axel is not leaking but, it was some belt that sounds like was not put on when the service was done in April. No charge for the repair. Oh the clips my husband found, they are for the glove box. They were removed to replace my cabin filter. Also on both 20 pt inspections my rear tires were listed as green meaning good or ok. So why was I told my rear tires needed replacing when they were inspected twice and considered good. Each time I bring my car in for service I seem to leave with more or different issues than I originally came in with. I expressed that to John when I brought my car in for service in April. He assured me that I would be more than satisfied. I’m beginning to think I need to find some other place to service my vehicle because the quality of service I get from Boucher Hyundai is always subpar. More
by Unhappy customer
Employees Worked With
John Diez, Jean Sommers
