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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,038 Reviews

2,038 Reviews of Boucher Hyundai of Waukesha - Service Center

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December 31, 2019

Oil change Kind on the ball staff-ie: Alicia in service was great- nice waiting room with snacks- popcorn - beverages-tv/ WiFi/- they are competitive eg: match o More

by stjude0186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia was great
Dec 31, 2019 -

Boucher Hyundai of Waukesha responded

Thanks for this great five-star review! We're here for you anytime!

December 30, 2019

Routine maintenance Brought my Hyundai Elantra in for an oil change, tire rotate and needed rear shocks. Dan Doble communicated with me each step of the way, as I had dro More

by 2014 Hyundai Elantra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

Boucher Hyundai of Waukesha responded

Thank you for the review! We are happy to hear you had a good experience servicing your Hyundai Elantra with us!

December 29, 2019

Oil change and tire rotation. It was easy to make the appointment and I was taken care of promptly. Any necessary purchases were addressed prior to service being done. Everyone wa More

by MCANNING47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean Sommers
Dec 31, 2019 -

Boucher Hyundai of Waukesha responded

Thank you for the review!

December 27, 2019

unable to fix car You had my car for 44 days and I still have the same problem I too it in for Makes no sense to me that you are unable to fix a warning light More

by TOMJDALEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Malitz
Dec 27, 2019 -

Boucher Hyundai of Waukesha responded

Tom, we would like to apologize for your negative experience with us. Please contact our Service Manager, John Diez, at 262-522-1000 so we can resolve this issue as soon as possible. We hope to hear from you soon.

December 25, 2019

Quick, reliable, thorough service I appreciated the thorough inspection and quick oil change / tire rotation service, as well as the car wash! Thanks for explaining my new-to-me vehicl More

by KTORBENSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Dec 26, 2019 -

Boucher Hyundai of Waukesha responded

Thanks for the review!

December 23, 2019

STUPENDOUSLY WONDERFUL! Didn’t take long at all, polite, friendly and professional! And what a great looking crew as well. I recommend this shop to anyone who wants their car More

by HEYDEENIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kuczkowski, Henry Kruchko, John Diez, Randy Malitz, Mike Radmer, Jean Sommers, Collin Mansell, Elliot Glassman
Dec 26, 2019 -

Boucher Hyundai of Waukesha responded

Thanks for the review!

December 23, 2019

Oil change Needed oil change. Was told a cover was plastic missing, wanted to charge us almost $400, but cover most likely left off after last oil change there. More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Clikeman, Jean Sommers
Dec 26, 2019 -

Boucher Hyundai of Waukesha responded

Thank you for bringing this to our attention, Jerry. Please contact our Service Manager, John Diez, at 262-522-1000 so we can rectify this situation. We hope you'll give us another chance.

December 22, 2019

Excellent Service Department This team has the knowledge, skill, and most importantly, the determination to keep your older vehicle running for hundreds of thousands of miles. I’ More

by Anonymous-123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, Randy Malitz, Dave Wieting, Brad Olson, Collin Mansell
Dec 23, 2019 -

Boucher Hyundai of Waukesha responded

It is an absolute pleasure reading all your kind words about our dealership! We appreciate your business and loyalty! Please don't hesitate to contact us if there is anything else we can help you with moving forward. We look forward to your next visit!

December 20, 2019

Long wait Everytime I have gone it they always tell me I don't have an appointment. Then they look around for 5 minutes and finally tell me 'oh yeah here it is' More

by MADELYNHACHTEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Bartolotta, Randy Malitz
Dec 20, 2019 -

Boucher Hyundai of Waukesha responded

Thank you for sharing. We value our customer's feedback and know that there is always room for improvement. Please don't hesitate to contact our Service Manager, John Diez, at 262-522-1000 to discuss this situation further. We hope you will give us another chance in the future.

December 20, 2019

Polite, courteous, informative. From the time we arrived until the time we left. We were treated with respect. The staff kept us informed. We were not pressured to do any additional More

by bigdaddypj69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Gunter
Dec 23, 2019 -

Boucher Hyundai of Waukesha responded

Thank you for your kind words about our dealership! It makes us so happy to hear you were treated with respect from the whole Boucher Staff! Please let us know if there is anything else we can help you with!

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