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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,038 Reviews

2,038 Reviews of Boucher Hyundai of Waukesha - Service Center

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October 28, 2020

Pleasant receptionist...pleasant service person...valid explanation of service...answered all the questions I asked of her. Service was efficient and work completed in a timely fashion. More

by Jane Johann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Nov 03, 2020 -

Boucher Hyundai of Waukesha responded

Thank you for sharing, Jane!

October 28, 2020

I had lost the cover on one of the mirrors on my santa fe. A new one was brought in, sent out to paint, and installed in less than a week. Not bad considering having to rely on an outside paint shop. More

by artm2
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Boucher Hyundai of Waukesha responded

It was our pleasure!

October 27, 2020

Friendly and helpful. Have always received good service, but this time I still have something going on with my car that I thought having a new engine put in would have been fixed. The problem I'm having aft More

by Mom2six
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Malitz
Nov 03, 2020 -

Boucher Hyundai of Waukesha responded

Please reach out to our Service Manager, John Diez, at 262-522-1000 to discuss this situation further with you.

Nov 03, 2020 -

Mom2six responded

I left a message to have someone call me. After 2 days of not hearing back from anyone, I once again had the problem act up on my way to work, so I immediately called and worked out getting it back into the shop. Unfortunately it was a Friday and put me in a bind for the weekend. Randy offered me a free rental, even though I didn't qualify for one, and by the end of the day Monday they called and said it was finished. It was a simple fix and had nothing to do with the engine. The best part, it only cost me $35!! You have redeemed yourselves! I will definitely recommend you and be back (hopefully I won't need to) Thank you!

October 23, 2020

Dan was great. Was our advocate throughout the long process. Great customer care. Frustrated by your survey tool forcing me to use 25 words before submitting my feedback. Please don't do that to pe More

by greg.bocian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Boucher Hyundai of Waukesha responded

Thank you for the review and feedback, Greg.

October 22, 2020

Hyundai of Waukesha provided great customer service. They were quick and helpful to diagnosing the issues my car was experiencing and had great communication with me. More

by taylorrae93.te
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Brunn
Oct 23, 2020 -

Boucher Hyundai of Waukesha responded

We are thrilled you had a positive experience with us, Taylor!

October 21, 2020

Had blowen engine on my Santa Fe sport. Dan Doble was my only contact. He did a great job in bringing all the parts together; Hyundai, Enterprise & Walderas towing. However, at this time I have no idea what More

by DVORACHEK610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Boucher Hyundai of Waukesha responded

Thank you for the review! Please reach out to our General Manager, Jim Tessmer, at 262-522-1000 so we can discuss your vehicle's warranty and address any questions you may have.

October 17, 2020

Always excellent service! I've been coming to Boucher for over 20 years. They'll be my choice for service on my cars as long as I'm driving! More

by Cmartell2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, Jean Sommers
Oct 20, 2020 -

Boucher Hyundai of Waukesha responded

Thank you for continuously choosing Boucher!

October 17, 2020

I had a great experience as I always do here. I had to get my seats fixed due to a miss manufactured part and they gave me a rental till the parts got in since I was really close to running out of my warr More

by Etposer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Diez
Oct 20, 2020 -

Boucher Hyundai of Waukesha responded

Thank you for the 5-star review!

October 15, 2020

Their service is adequate, but definitely not stellar. Every time I bring my car in for an oil change or service, the next couple days afterward I receive emails and texts that I missed my appoi More

by Josie34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jean Sommers
Oct 15, 2020 -

Boucher Hyundai of Waukesha responded

Josie - we appreciate you taking the time to tell us about your experiences with us. When you have the opportunity, please reach out to our Service Manager, John Diez, at 262-522-1000 so we can discuss the emails you receive after your appointments and go more in-depth about the service you are not satisfied with. We hope to hear from you soon.

October 12, 2020

Good service. Liked that they were able to service my car within reasonable time. Thanks for the car wash and calling me about filter options. More

by acbechtel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Oct 20, 2020 -

Boucher Hyundai of Waukesha responded

Thank you for sharing!

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