Boucher Hyundai of Waukesha - Service Center

Great job and very friendly. Overall a very good experience. Waiting area was very clean. Will call sooner for an appointment. Took over a week to get in. experience. Waiting area was very clean. Will call sooner for an appointment. Took over a week to get in. More

I went in for my first oil change, Jean was great! Very courteous and friendly. Listened to my needs, and washed my car. Caught up on the news with some coffee as I waited... Thanks courteous and friendly. Listened to my needs, and washed my car. Caught up on the news with some coffee as I waited... Thanks More

The service department, as always, provided prompt and courteous service. I appreciate handling my service quickly with good communication and detailed feedback. Jean was very professional. Alex prov courteous service. I appreciate handling my service quickly with good communication and detailed feedback. Jean was very professional. Alex provided me a nice tour of the new model lineup as well. More

Was welcomed by a smiling face, things were explained fully, waiting room was nice and clean! Jean in service is hilarious and made the experience better! fully, waiting room was nice and clean! Jean in service is hilarious and made the experience better! More

Excellent experience at my most recent service appointment. The tech was very polite and personable. He followed up with a text as well. Nothing negative to say about this appointment. appointment. The tech was very polite and personable. He followed up with a text as well. Nothing negative to say about this appointment. More

A bit frustrated that I was out of a car for a whole day, I was forgot about (I had to call at 5 to be picked up by the shuttle, when I should’ve been out of the shop by 5). Text messages weren’t answered an I was forgot about (I had to call at 5 to be picked up by the shuttle, when I should’ve been out of the shop by 5). Text messages weren’t answered and calls were not returned. I had to ask the receptionist to send someone to pick me up as the transfers were going to vm. Now one of the issues, concerning the light which I agreed to have fixed on that day, is no longer working. And I’m being told that I have to wait till the next opening which is a couple of weeks out. To drop the car for yet an entire day, again. Also now in retrospect, I’m wondering if I was recommended some work be done based on the current mileage of the car, since the engine was replaced only 60 k miles ago. This part isn’t a complaint. It’s a question. More

I requested trade in value analysis because I’m considering buying a newer car and never received it. When checking out I asked a 2nd time and still never received it. Quote for oil change didn’t i considering buying a newer car and never received it. When checking out I asked a 2nd time and still never received it. Quote for oil change didn’t include +$10fee for disposal. Consumers hate hidden fees. Be upfront with that. More

The work was prompt and every was explained to me before it was completed such as the cabin filter that needed to be changed. I was very pleased with my appointment. it was completed such as the cabin filter that needed to be changed. I was very pleased with my appointment. More

They were nice helpful and gave me other things that needed fixing on my car but also understood I didn’t have money for all of it at one time. Explained everything and kept me updated on what’s going t needed fixing on my car but also understood I didn’t have money for all of it at one time. Explained everything and kept me updated on what’s going to with my car. More

Jean Sommers was pleasant, friendly, and competent. She explained my options and was receptive to my questions, and when she was unable to answer a specific question, she was able to refer me to a source t explained my options and was receptive to my questions, and when she was unable to answer a specific question, she was able to refer me to a source that could. Thank you! More