Boucher Hyundai of Waukesha

new car purchase Fawn Delaney was my sales person. Outstanding service and made sure I hat the vehicle that fit my needs. I will defiantly be a return customer in Fawn Delaney was my sales person. Outstanding service and made sure I hat the vehicle that fit my needs. I will defiantly be a return customer in More

Outstanding internet sales experience 1st: The Hyundai manufacture's survey (to which your dealership survey is attached) is poorly designed as regards your internet sales program ...which 1st: The Hyundai manufacture's survey (to which your dealership survey is attached) is poorly designed as regards your internet sales program ...which is how we conducted our purchase. Many questions are directed at a 'walk on' buyer, and there is no N/A choice ...and the survey will not let you continue without a response, for which there IS no applicable response if it was an internet sale. 2nd: Our internet purchase was top notch. You have an outstanding program in this area. Especially impressed with Chris Baker's knowledge, attention, and communications. It got a little soft in the finance department ...as the communications after the initial conversation just went away until a 'pissed-off' wife finally got a manager on the phone. Much better after that. OVER ALL, AN EASY AND PLEASANT EXPERIENCE. We think it would be a good idea if you made it a practice of informing buyers of the 'off days' of the people they are dealing with ...especially in the internet sales program ...as a day off was at the root of the dropped communications once our purchase moved to your business/finance office. As we are out of state, we will not experience any of the 'after purchase' aspects of your dealership, but the physical facilities we saw when we picked up our new Santa Fe were rather impressive. Our service needs will be tended to the nearest Hyundai Dealership to us ...in Conway AR ...over an hour away on a good day! LOVE THIS NEW SANTA FE SPORT AWD ...in the Copper Canyon color that we could not find locally. Thanks for a pleasant experience. More

Awesome Experience! The Waukesha Boucher Team took what was a stressful experience and made it awesome!!! I got there at 11:45am on a Monday, and drove away at 3:30 in my The Waukesha Boucher Team took what was a stressful experience and made it awesome!!! I got there at 11:45am on a Monday, and drove away at 3:30 in my new car! Their entire team is awesome and friendly, especially Nic and Dan! Thank you guys so much! I love my car! More

Great Very relaxed environment with no "pushy sales people" very happy overall. I got the make model and color that I wanted without a hassle. Highly recom Very relaxed environment with no "pushy sales people" very happy overall. I got the make model and color that I wanted without a hassle. Highly recommended More

"Every Mile" my butt. The car I bought from this dealership did not pass emissions less than a month after I drove it off the lot, and they refused to help me. Also, they n The car I bought from this dealership did not pass emissions less than a month after I drove it off the lot, and they refused to help me. Also, they never properly inspected the vehicle, as the check engine light is on and remains on even after I brought it back to them to fix. They have been rude and acted as if I am inconveniencing them for trying to get the normal services associated with buying a car. I definitely regret my purchase and will buy from a reputable dealer in the future. More

Amazing I had a great experience with my sales person. Great prices and service. Everyone was very friendly and took the time to hear my needs. I had a great experience with my sales person. Great prices and service. Everyone was very friendly and took the time to hear my needs. More

Service Excellent service got the vehicle I wanted and was able to get it done quickly. All employee it was pleasure working with them. All went well. Excellent service got the vehicle I wanted and was able to get it done quickly. All employee it was pleasure working with them. All went well. More

Exactly what I was looking for My salesperson and sales manager did a great job listening and not simply try to sell me something. You couldn't ask for a better executed car buying My salesperson and sales manager did a great job listening and not simply try to sell me something. You couldn't ask for a better executed car buying experience. More

My experience at Boucher in Waukesha, Wisconsin. My son made an appointment with John Chavez, Salesman. We were greeted immediately, at the door, with a handshake and a friendly welcome. We were offe My son made an appointment with John Chavez, Salesman. We were greeted immediately, at the door, with a handshake and a friendly welcome. We were offered something to drink. He went through a series of questions as to what I wanted in a used car. He brought up a 2012 FIAT. It was a small car and one I hadn't considered. My son went out to check it out, I didn't at this point. He said I should go sit in it. I did and then took it for a test drive. I wanted this car. Then it was off to Nick Di Stasio, Financial Manager. Because of my Credit Rating, wasn't sure if I could get financing. After several banks were contacted, one was found that would finance me. Nick worked hard to put me in that car. He is awesome. John Chavez gets an excellent rating. At no time was I pressured by him. My whole experience at Boucher in Waukesha was great. I would definitely recommend it. I drove home In rainy, sleety weather and my little FIAT held the road beautifully. I love my car. Many thanks to all at Boucher in Waukesha, Wisconsin who made this possible. More

Sales Experience sub-par / service above The overall sales experience was what you would expect from a buying a car down to the request to sign a random piece of paper stating I would purchas The overall sales experience was what you would expect from a buying a car down to the request to sign a random piece of paper stating I would purchase the vehicle to passive aggressive comments regarding my trade-in and the applicable price. To elaborate a bit further, I asked the sales rep to detail out pricing a bit further and to offer $3K on a trade-in since I had a quote for that amount from a local dealer that day and the initial offering was $2K. I was ultimately presented with a scribbled note stating that if they give $3K I would purchase the vehicle. At which I responded, that this transaction is based on trust from both parties and good service from their side. Signing a random piece of paper does nothing to bolster either and is pointless as it would certainly not be a binding contract. I informed him that if he came back with $3K I would proceed to the next stage of the process, but I wasn't bothering signing a random piece of paper. After about another 20 minutes the sales rep returned stating they could do $3K and added that the car needed even further repairs after they looked at it again, "but they would give me $3K." I totally understand the dealer is trying to make a profit, but if you are going to present me with $3K there is no need to make the additional comment. It adds nothing to the transaction other than lower that customer service experience. The overall price of the vehicle was very good which ultimately led me to purchase despite being irritated by the aforementioned issues and other comments made by the sales rep. If the pricing were not there for that car I do not think I would have purchased as quickly or at all as my intention was to continue shopping that day. On a side note, the overall process took WAY too long. I arrived at 1030am and did not leave until 500pm. There was about a 1hr gap in there when I drove home to obtain the title to my trade-in to complete the process, so ~5.5hrs is what I spent at the dealership. This is completely unacceptable. I value my time perhaps far greater than others and I feel the entire process could have been completed in roughly 3 hours or less. My car is there for maintenance...already, but I don't feel that is the product of the dealer. The service department has been helpful and polite through my experience with them thus far. I did also contact the dealer in reference to a cargo net that was missing from my purchase and touch-up paint to which the manager has been helpful as well. My more "critical" areas of this dealership surround the sales side. My wife uses the dealer for her service on a 2011 Santa Fe and has had nothing but great things to say about the service shop. Her vehicle was not purchased from this dealership. I would be on the fence regarding recommending a purchase from here at the moment, but would recommend their service department for those types of needs based on the collective experience of our family. I would recommend buying a vehicle from here if the price is right, but with only one buying experience from here I cannot for certain suggest it was the sales rep who makes me feel this way or the dealer as a whole. I would suggest a buyer go to this dealership and keep in mind my comments when doing so. More