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Boucher Hyundai of Janesville - Service Center

Janesville, WI

4.4
491 Reviews

491 Reviews of Boucher Hyundai of Janesville - Service Center

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March 19, 2024

They are always very pleasant but I brought my car in for warranty work and asked them to do an oil change at the same time so I wouldn't have to make another trip to Janesville, they didn't do it. Also when More

by 0WHITEWATERLINDA
Recommend Dealer
No
Employees Worked With
Joe Valdez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Valdez
Jul 07, 2024 -

Boucher Hyundai of Janesville responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Ross Cartwright Service Manager 608-750-1200

March 16, 2024

Always professional and knowledgeable to diagnose and solve problems with my vehicle. The team is amazing! I am grateful for their service to diagnose the problem and keep me safe on the road... Thank yo More

by LIANNE0
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Valdez
Mar 18, 2024 -

Boucher Hyundai of Janesville responded

Hi Lianne, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!

March 15, 2024

I feel like I always get great explanations of costs and work to be done and quick service. Very very happy with Joe and his team! More

by MDIX2
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Valdez
Mar 18, 2024 -

Boucher Hyundai of Janesville responded

Hi there, we're so glad you enjoyed working with Joe and his team! We will be sure to share your kind words with them! Until the next time we meet, take care!

March 14, 2024

Friendly. Honest. Oil change takes too long but to me that means they are being thorough. More

by BSTEIN2
Recommend Dealer
Yes
Employees Worked With
idk. 2 people
Jul 04, 2024 -

Boucher Hyundai of Janesville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Janesville. Ross Cartwright Service Manager 608-750-1200

March 13, 2024

I received a survey and I can’t get logged into it. I had service there on March 4th. We have the extended warranty bumper to bumper. We had a broken wheel guard replaced and was charged. My opinion, t More

by Donna.neiber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Botten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Boucher Hyundai of Janesville responded

Hi Donna, we regret to hear that your experience with us was not a more positive one. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Ross Cartwright, at 608-750-1200 so that we can make this right.

March 12, 2024

I had left my car the night before and they were able to get my car done the next afternoon I was truly grateful because I was on call the following day More

by GENSBO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Valdez
Mar 14, 2024 -

Boucher Hyundai of Janesville responded

Hi, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

March 09, 2024

Quick easy sale /service. Happy with the deal and the vehicle. Would recommend this dealership. More

by ATSJOAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Botten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Livingston
Mar 11, 2024 -

Boucher Hyundai of Janesville responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thanks again for the recommendation, and have an amazing day!

March 08, 2024

They're always good to get the work done efficiently. Very nice to the customers. I'm glad to be an owner of a vehicle they service. More

by JENSHAW32
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Valdez
Jul 04, 2024 -

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ross Cartwright Service Manager 608-750-1200

March 08, 2024

Everyone at this dealership that I have encountered has been courteous and professional. I would highly recommend this dealership. More

by DDSUPPLY
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Valdez
Mar 08, 2024 -

Boucher Hyundai of Janesville responded

Hello there, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!

March 07, 2024

Work was done as promised and very efficient and courteous They were very friendly and professional More

by JRMA61
Recommend Dealer
Yes
Mar 08, 2024 -

Boucher Hyundai of Janesville responded

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! Until the next time we meet, take care!

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