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Boucher Hyundai of Janesville - Service Center

Janesville, WI

4.4
524 Reviews

524 Reviews of Boucher Hyundai of Janesville - Service Center

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April 19, 2025

Told me lie after lie. Had to move my unfixed car to a different mechanic. May not buy anouther hyundai after this ecperience and ill need a new car in the next 6 mo More

by Eheling
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Snow
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2025

They are very accommodating. They listened to our concerns and acted on them. Very good customer service . More

by MARTYPORTER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Snow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Boucher Hyundai of Janesville responded

Thank you for choosing Boucher Hyundai of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ross Cartwright Service Manager 608-750-1200

April 01, 2025

Called about a service code on my 2011 Hyundai Santa Fe, ended up getting recalls replaced. Jeremy Snow was more than Informative and honest about any questions I had as well as about the work that was done More

by sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Snow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Boucher Hyundai of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Janesville! Ross Cartwright Service Manager 608-750-1200

March 30, 2025

These people are amazing which is why we came here & not in town not only to buy our 1st Hyundai, but to get it serviced & repaired after getting rear-ended. Excellent people to work with! More

by DSPROSISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Snow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Boucher Hyundai of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ross Cartwright Service Manager 608-750-1200

March 15, 2025

They looked at my vehicle and luckily nothing was really wrong. It made me feel better about the trip we are preparing to take next week. There was a loose panel I have been complaining about to another dea More

by cchesshir89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Snow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Boucher Hyundai of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Ross Cartwright Service Manager 608-750-1200

March 14, 2025

My service was so Fast, efficient… love the videos i received about my cars health More

by SHANNONREIDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hanthorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Boucher Hyundai of Janesville responded

Thank you, Shannon, for sharing your thoughts about your experience with Boucher Hyundai of Janesville. We appreciate your business and hope to see you again soon! Ross Cartwright Service Manager 608-750-1200

March 13, 2025

They were friendly to deal with in negotiations and once I took the car home after purchase they continued to provide great support as I discovered some minor fixable issues that they took care of More

by SHIRTSKING4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oneida Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Botten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Boucher Hyundai of Janesville responded

Thanks for sharing about your experience with Boucher Hyundai of Janesville. We appreciate your business and hope to see you again soon! Ross Cartwright Service Manager 608-750-1200

February 12, 2025

They were very timely and professional. Earl was great. Everyone was friendly and the waiting area was clean and welcoming. More

by 1gb.packerfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl
Feb 12, 2025 -

Boucher Hyundai of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ross Cartwright Service Manager 608-750-1200

February 09, 2025

Very clean and comfortable waiting area. I was kept informed of work being done on my vehicle. Very nice people in all departments. More

by SCARFQUEEN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hanthorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2025 -

Boucher Hyundai of Janesville responded

Thanks for sharing your thoughts about your experience with Boucher Hyundai of Janesville. We appreciate your business and hope to see you again soon! Ross Cartwright Service Manager 608-750-1200

February 09, 2025

The dealer has had my car for weeks and cannot fix it. In addition, there has been no communication unless I call for a status. Terrible customer service. More

by tantsits
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob
Feb 12, 2025 -

Boucher Hyundai of Janesville responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Ross Cartwright Service Manager 608-750-1200

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