Boucher Hyundai of Janesville

Our brand new Palisade had various scratches and two paint chips in the bumper which was to be repaired by the service center as part of or purchase agreement. Initially the repair was to take a couple paint chips in the bumper which was to be repaired by the service center as part of or purchase agreement. Initially the repair was to take a couple hours. Unfortunately, that turned into a week. When we got the car back, they hadn't fixed the scratches and just put touch-up paint over the chips. The service manager even referred to it as a used car repair. I'm still working with them to get it taken care of properly, now coming up on a couple months after purchase. They've been kind to work with, but the result is unacceptable. Hoping they will make it right. *** Update 12/6/22 *** Shortly after the original review, I was contacted by the General Sales Manager, Demian Wright. Between he and Joe Valdez, they quickly worked out a plan to provide a rental, pick up our Palisade and properly repair the paint. I've updated my review to reflect this. The way it was originally handled was wrong, and it should have never been returned to us without proper repair and supervisor review. However, Demian handled it as well as I could have expected and Joe was there with him. We greatly appreciate their effort and willingness to make it right, even if the original experience wasn't all we hoped for. More

Everyone is very professional. My oil change, tire rotation etc was done quickly & I was out in no time at all. My oil change, tire rotation etc was done quickly & I was out in no time at all. More

The associate was very friendly and they had my vehicle done when they said it would be. done when they said it would be. More

We had a great experience. Charlie was super helpful with learning how to use the technology. Charlie was super helpful with learning how to use the technology. More

Unfriendly, would not give me a loaner car. Unpleasant experience. Still wasn't fixed right . Unpleasant experience. Still wasn't fixed right . More

Zack was very helpful when buying my new van. He was patient and professional. Car shopping done easy with a newborn with. He was patient and professional. Car shopping done easy with a newborn with. More

They were very helpful with my issues and fixing my recalls that needed to be attended to! recalls that needed to be attended to! More

The employees that work there are very nice to the costumers, enjoyed doing business with them. costumers, enjoyed doing business with them. More

Oneida was great! It was windy and rainy when we pulled up just to “look” at the cars. We asked a question and she didn’t not hesitate to help us, even standing in the It was windy and rainy when we pulled up just to “look” at the cars. We asked a question and she didn’t not hesitate to help us, even standing in the rain. She was never pushy and listened to what I had to say. During the entire process she was very kind and attentive. After the purchase she sat with me in my new car and explained the features to me in great detail. She is very knowledgeable and it shows! She created an overall wonderful experience. More

I needed to have body work done, first service, and have new seat belts installed. The staff at Hyundai worked together to get everything finished so that I could pick up my car at one location. After havin new seat belts installed. The staff at Hyundai worked together to get everything finished so that I could pick up my car at one location. After having the body work done (hail damage) my Enlantra looked shiny new again and was clean from top to bottom, in and out. Everyone I talked to at two locations were so kind and polite. Thank you for great service. More