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Bondy's Nissan - Service Center

Dothan, AL

4.7
418 Reviews

418 Reviews of Bondy's Nissan - Service Center

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December 30, 2024

I would have give a perfect rating failed to put windshield washer fluid in reservoir & did not reset wheel maintenance other flashing across dash after I told them the tires had been rotated by Jim More

by NANCYH5284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Griffith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Bondy's Nissan responded

Thank you for your feedback and for letting us know about these details. We appreciate your honesty and will use this as an opportunity to improve our service. We hope to provide an even better experience for you in the future! - Brittany Martin, Owner Loyalty Manager

December 30, 2024

Service department took 5 hours to replace a thermostat. 3 hours two days before to diagnose the problem. More

by RSALIBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey Blalock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Bondy's Nissan responded

Thank you for your feedback. We apologize for any inconvenience caused by the time it took to complete the repair, and we appreciate your understanding. We're pleased that we were able to complete the repair within the timeframe we quoted. Our team took the necessary time to properly diagnose and replace the thermostat to ensure everything was working as it should. We truly value your patience and trust in our team. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help! -Brittany Martin, Owner Loyalty Manager

December 24, 2024

Excellent customer service. Waiting room and all associates on point. Recommend getting car from dealership. More

by YMCBRIDE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Blalock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2024 -

Bondy's Nissan responded

Thank you for your feedback! We're glad you appreciated the excellent customer service and our waiting room experience. If there’s anything we could do to improve to a 5 star rating please feel free to reach out! We look forward to working with you on your next visit. -Brittany Martin, Owner Loyalty Manager

December 22, 2024

Great service, nice atmosphere, service adviser kept me appraised of everything they were doing and made sure I was aware of any charges before performing any work More

by JEFFANDLAURA.CLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2024 -

Bondy's Nissan responded

Thank you for the wonderful feedback! We're glad you enjoyed the service and atmosphere. Keeping you informed and ensuring transparency is always our priority. We look forward to serving you again! -Brittany Martin, Owner Loyalty Manager

December 21, 2024

I have had my Rogue for a long time. One of the best cars I have ever had. More

by WVHAWK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Shelley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Blalock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Carroll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominique Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2024 -

Bondy's Nissan responded

Thank you for sharing your experience with your Rogue! We’re thrilled to hear it’s been one of the best cars you’ve ever had. Your kind words mean a lot to us, and we’re honored to have been part of your journey. Here’s to many more miles of happiness on the road! -Brittany Martin, Owner Loyalty Manager

December 16, 2024

OMG! I couldn’t have asked for a better sales person than Steve W. He was kind and ethical. He treated me with the utmost respect and didn’t rush me throu More

by lsimplified2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Winiarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Bondy's Nissan responded

Thank you Leslie for your kind and enthusiastic review of Steve and Bondy's Nissan! Steve's customers always report an excellent experience with him and we are so glad that you felt the same way! Congrats on your new vehicle! - Mary Baker, Customer Service Manager @ Bondy's Nissan.

December 13, 2024

Excellent service. First time I brought my car to your place but was greatly impressed. More

by revnel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Bondy's Nissan responded

Thank you so much for your kind words! We're thrilled to hear you had a great experience during your first visit. It was our pleasure to assist you, and we hope to see you again for any future car care needs. Drive safe! -Brittany Martin, Owner Loyalty Manager

December 04, 2024

Normal new vehicle “first time warranty maintenance” visit. Asked if someone could check a blemish on the front of the hood that has been there since I accepted the vehicle at purchase, assumed I could More

by KC97MECH
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Griffith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Bondy's Nissan responded

Thank you for sharing your feedback. We’re sorry to hear about your experience during your first maintenance visit and the frustration it caused. We understand how disappointing it must have been to not have the blemish addressed as you expected. Your concerns are important to us, and we regret that we didn’t meet your expectations in this instance. Our goal is always to make the service process seamless for our customers, and we appreciate your input as it helps us identify areas where we can improve. If you’d like to discuss this further or if there’s anything we can do to assist you now, please don’t hesitate to reach out to us directly. Thank you for giving us the opportunity to care for your vehicle, and we hope to provide a better experience in the future. -Brittany Martin, Owner Loyalty Manager

December 01, 2024

In my opinion, Bondy’s service department is the only serious choice for routine and emergency maintenance. The work I performed always exceeds expectations, but it’s the genuine customer care from the s More

by CANGSCHRAMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Shelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Blalock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Dec 04, 2024 -

Bondy's Nissan responded

Thank you for your wonderful feedback! We’re honored to be your go-to choice for both routine and emergency maintenance. It means the world to us that our team's genuine care and commitment to excellence keep you coming back. We truly value your loyalty and look forward to continuing to exceed your expectations. We love having you as part of the Bondy’s family! -Brittany Martin, Owner Loyalty Manager

November 28, 2024

Quickly diagnosed and scheduled for repair after the part was received. Vehicle was in the service department for less than an hour as promised. More

by KEVIN@KEVINMCPHERSON.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominique Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bondy's Nissan responded

Thank you for your 5-star review! We're thrilled to hear that we could diagnose and repair your vehicle quickly and efficiently. Providing prompt, reliable service is our top priority, and we're glad we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Safe travels! -Brittany Martin, Owner Loyalty Manager

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