Bomnin Chevrolet Manassas

I am extremely disappointed with the service I received from the service department at Bomnin Chevrolet in Manassas, VA. I brought my car in for service because of a check engine light that was on and was from the service department at Bomnin Chevrolet in Manassas, VA. I brought my car in for service because of a check engine light that was on and was promised a 2-3 day turnaround time by the service advisor. It has now been 6 days and I have not received any communication or updates about the status of my vehicle. When I called today to inquire about my car, the service advisor showed no sense of urgency or concern for the delay. She nonchalantly informed me that my car had not even been looked at because they are short-staffed and behind schedule. It is unacceptable that she did not care to give me a follow-up call last week to inform me of the delay. This lack of communication and poor customer service has greatly inconvenienced me, as my van is essential for my work and the delay is causing me to lose money. I expected better treatment and professionalism from a reputable dealership like Bomnin Chevrolet. I am thoroughly disappointed! More

Hidden fees not upfront of the dock fee, processing fee, AND nearly $1,500 insurance on used car. The dealer under prices their sticker price to look like a good price. AND nearly $1,500 insurance on used car. The dealer under prices their sticker price to look like a good price. More

They had my car for a week and I would call every day and leave messages and they would call me back and they charged me 192 dollars and they made me feel bad that they didn't know what the light was. I thin leave messages and they would call me back and they charged me 192 dollars and they made me feel bad that they didn't know what the light was. I think it's bad customer service and the manager has a bad attitude. More

My service advisor was nowhere to be found and they took 3hrs when they promised 1hr and all I needed was key cut and programmed. I use to work on cars at a dealer and I know for a fact it does not take 3hr 3hrs when they promised 1hr and all I needed was key cut and programmed. I use to work on cars at a dealer and I know for a fact it does not take 3hrs to cut and program a key very disappointed in service and would never recommend anyone to this dealer. More

No instruction on Traverse. No details on dealer prep. No buffing on scuff marks. Too many other complaints to list. No details on dealer prep. No buffing on scuff marks. Too many other complaints to list. More

I have purchased many vehicles from this location prior to it being sold to Bonmin and was always extremely satisfied. My first visit after it became Bonmin Chevrolet was far from pleasant and I decided I to it being sold to Bonmin and was always extremely satisfied. My first visit after it became Bonmin Chevrolet was far from pleasant and I decided I would take my business elsewhere. It has been several years now and I was in the market for a new truck. Bonmin had the truck I wanted at a price several thousand dollars less than I could find elsewhere, so I decided to give them another chance. My sales person, Chris Romero, was a pleasure to work with. He was able to answer all of my questions about the vehicle and was very responsive throughout the entire process. I would recommend seeking him out if yo are in the market for a new car and considering purchasing from this dealership! The sales manager did try to lowball me on my trade in, but we were able to come to agreeable terms in the end. There were only two finance officers and several customers looking to make purchases, an issue that delayed finalization of the sale by several hours and something Bonmin Chevy needs to look at if they want to establish a loyal customer base. I was also quite surprised when the finance manager stated to me that all services must be performed by a Chevy dealer, later changing to a statement that services must be performed by a certified mechanic or the warranty would be voided. This is not true and I showed him an excerpt from the Magnuson-Moss Warranty Act to prove that DIY maintenance does not void the vendor warranty provided the maintenance is performed in compliance with manufacturers recommendations. I understand he may have assumed that most customers do not know how to change oil and perform routine maintenance, but his statement was very specific, misleading, and seemed to pressure new car owners into using the dealership for all scheduled maintenance. Overall, the buying experience was a success and relatively painless, even if it took longer than it should have and in spite of a couple of small concerns that any new care buyer needs to be prepared to address with this dealership. More

On the Biggest Vehicle purchase of my life, I choose to do so without visiting or seeing the car in person. I worked with Aladdin, although the process was extremely stressful, Aladdin came through and I h do so without visiting or seeing the car in person. I worked with Aladdin, although the process was extremely stressful, Aladdin came through and I had my 2024 Z06/07 delivered to my house in perfect condition as promised. I love the vehicle and appreciate his work through the difficult process (my work schedule and travel). Thank you, now please add me to the ZR1 list!! More

I found the truck I was looking for through the Chevrolet web site. My sales person Aladdin Faruque was very helpful over the phone and at the dealership. web site. My sales person Aladdin Faruque was very helpful over the phone and at the dealership. More

Very nice working with Roger. He knows a lot about the business and was easy to get along with. This was a good experience for me. He knows a lot about the business and was easy to get along with. This was a good experience for me. More

Leighton Hardware, our sales professional, was outstanding. He made our purchase process simple. Leighton is extremely polite and professional at all times. We highly recommend choosing Leighton a outstanding. He made our purchase process simple. Leighton is extremely polite and professional at all times. We highly recommend choosing Leighton as your salesperson. More