Bommarito Mazda South County

Read carefully it's a little bit long but worth it!!! On 8-1-16 I took my 2016 Mazda 6 touring for the oil change and I asked them to check my steering wheel because it was of. After waiting of two hours On 8-1-16 I took my 2016 Mazda 6 touring for the oil change and I asked them to check my steering wheel because it was of. After waiting of two hours they told me that my car is done and the Technician Bill G. would like to go for a ride with me to check if I'm satisfied with steering wheel. We started driving towards the highway 55, as soon as we step on the highway my check engine light went off and the exclamation mark for the tires went off and 2 seconds after my oil light went off. So Bill G. was with me and I asked him what happened should we even continue driving his response was " I don't know what happened but we should be fine"so we turn around on Buttler Hill and started driving back to the shop. He made me drive directly to the shop. I asked him is he gonna call them on the front desk and let them know what happened he told me that he is going to start working on the car and that I can go there and let them know what happened. I went back to the front and told them that I'm going to need a car because it was already 5pm. Kevin told me ok we are going to give you a car , I told them to call me back before they close to let me know what happened. I live 15 min away as soon as I walked in to the house Kevin called me back and asked me to go over few things he asked me which lights went off never mentioning the oil light and told me that Bill G. was checking the air filter and that he didn't put it back right that's why the light went off.I asked him ok what about the oil light and Kevin told me that Bill G. didn't mention the oil light. I told them that I'm going to be there in 15 min and that I want to see a general manager and Bill G. I went back to the service Kevin told me that menager is not here now and the Biil G. is gone for today. I told Kevin that I'm going to come back tomorrow because that is a fraud. So 8-2-16 I went to talk with the Service Manager Roy I don't know the last name but I will find out! He was very rude and arrogant! I asked him what happened and he told me that BillG. Didn't see the oil light. I said that's a lie the guy was sitting next me and I even pointed out on oil light. I asked him so if we put my car on the computer I should have on the record which lights were off yesterday unless somebody deleted. He told me we should be able to see. They took my car and pulled the information. Bill G. brought the paper work of course there is no record of showing the oil light. I asked Bill so what did you do on my car after we brought back. Bill told me that he was checking air filter and he didn't put back right. I asked him did you see the oil light his response was yes it was some red light on! So he just lied in front of the Manager Roy and me! Roy than asked him did you check the oil and Bill said yes and what happened he said I added a little bit! What you mean you added, you should do that in the first place. I told them I assume they forgot to put the oil in my car and that is my concern and that is so suspicious. As soon as I said that Service Manager Roy stood up and said " we are done here " and basically kicked me out! I give them a chance to resolve the problem now I'm going to go to the lawyer and press charges not just against service also against Roy and Bill for deleting the evidence from my car, let me drive with oil light on!!!! I love the car nothing bad about Mazda but people that work there service Bommarito south county very bad! If you need more information let me know I will be more than happy to provide for you. I wouldn't let them wash my car!!!! They don't deserve not even a one star!!!! More

Crappy Service I purchased a brand new car from them, I wished I'd purchased from Lou Fusz who will get all of my service moving forward. The first time I took the c I purchased a brand new car from them, I wished I'd purchased from Lou Fusz who will get all of my service moving forward. The first time I took the car for the free wash they advertise. The good thing was that it took less than 10 minutes. However, when I got back into my car, it reeked of alcohol and for days and I don't drink, I was SO mad! Then I went to my first service appt, the guy was super slow just to check me in. They wouldn't give me a loaner, yet my service took over 2.5 hours just for an oil change and I needed to head back to work. I took it back for a noise it was making. When the guy test drove it with me, we both heard it. So they ended up keeping it overnight. The next day i was told to pick it up bc they could not duplicate the sound.... I also saw how one of the service reps was only nice to folks she knew, terrible, terrible experiences. I will never go back. Lou Fusz even has Saturday service hours. More

Service Dept. Purchased a 2016 Mazda 6 iTouring from Bommarito Mazda South. Had to take the vehicle in a couple a times for the steering being off-center. Wheels no Purchased a 2016 Mazda 6 iTouring from Bommarito Mazda South. Had to take the vehicle in a couple a times for the steering being off-center. Wheels not out of alignment, just steering wheel off. Service dept was nice each time, just a waste of time to have to keep visiting. More

Customer Service. The customer Service at this Mazda dealership is ok if you can reach anyone on the phone. I've called there and the phone rang so long it times out. The customer Service at this Mazda dealership is ok if you can reach anyone on the phone. I've called there and the phone rang so long it times out. And hung up. Then once you do get connected to a dept. You could be on hold for another 5 mins or more. Do they need more help ? I think so. Seems like one person doing 3 peoples job. I will say Kevin in service gave me his cell phone number. He told me to call anytime an he will answer. And take care of the situation I have. I also have a Honda I bought from Hazelwood. What a difference in dealerships. Thank You for letting me vent. More

Poor Customer Service I decided to go to Mazda South because the salesman at the West location (Jamie) was all over the place promising prices he couldn't deliver on. I th I decided to go to Mazda South because the salesman at the West location (Jamie) was all over the place promising prices he couldn't deliver on. I thought w/e I'll go to the South location. A guy I know referred me to a salesman out south (Steve), but Sal had already made first contact so I thought, whatever lets make a deal. We get there and within 2 minutes I realize we're not buying a car from this guy unless the deal is so good I cannot pass it up. His tone was way disrespectful towards my wife. I chalked it up to the fact that English was his second language. That was until he tried to manipulate us by bouncing back and forward between financing options. He said the car was a lower price if I was willing to finance through Mazda. I asked him what was Mazda's best rate? He avoided the questions by saying that he didn't know what rate we would qualify for. My wife has a 816 credit score and I'm at 720. I told him that we'll get the best rate so again I asked what was the best rate that Mazda has to offer. He said 0.9%. However, I already knew that that was only if I added 1,250 back onto the cost of the car. His tactic was to speak fast enough and loud enough in an attempt to confuse me. I am an accountant so I took it as an insult. Also, he tried to put us in a car of his choosing (most likely the demo car) if we wanted to accept his "special price" offer. We did our research so right away we realized that he was offering us the average sale price of the car and trying to pass it off as a deal. Remember, this price was under a condition of taking the car that he choose for us. After 5 minutes of boarder line confrontational back and forward with him my wife and I got our things and left as he followed us out of the dealership trying to salvage his sale. I don't know if I'm turned off by Mazda South as much as I am by the Salesman Sal, but we took our business elsewhere and got the same car. More

Awful customer service. Can't believe they are still around. I get there and meet with a salesman to test drive a used vehicle. After test driving the vehicle I decide I want to buy it. After talking to him for I get there and meet with a salesman to test drive a used vehicle. After test driving the vehicle I decide I want to buy it. After talking to him for a little bit and filling out the finance application and trying to talk the price down as it was 1000 dollars over Kelly Blue Book value, he proceeds to tell me I am young and do not know how buying a car works. Mind you I am 27 and have purchased 5 cars in my life and know this is not rocket science. I was already about to walk out but decided to wait and see if he could get his manager to budge on the price. He submitted my application to finance department and we waited for 2 hours and decided that was it. We weren't going to wait any longer. By the way the salesmen was not to be seen at all during this 2 hour waiting period. I tracked down another salesmen and told him to go get our salesmen because he still had the keys to my car I was going to trade in. He comes out and gives me my keys and tells me they couldn't do the deal tonight because the bank is closed and would have to wait until tomorrow. I wonder how much longer I would have sat there and waited before he let me know this. Complete waste of time and zero sense of urgency to the customer. I won't go back and I don't recommend anyone else either. There are plenty of places to buy cars and I would pay more in a dealership that puts an emphasis on customer service. More

Professional, Polite, Patient, Perceptive I walked into this deslership determined to learn all I could about the Mazda product, and everything I would need to know about leasing, both of whic I walked into this deslership determined to learn all I could about the Mazda product, and everything I would need to know about leasing, both of which I was unfamiliar with. My salesperson was so helpful in answering all of my amateur questions. He really listened to my needs and preferences, and once we determined I was looking out of my price range, he never skipped beat. I expected my visit to end there, feeling discouraged because I'd only be wasting his time. Instead he tried every way possible to get my dream car into my price range. I'm incredibly indecisive, and that didn't bother him one bit. He was extremely patient the entire 2 hours, even after test driving multiple models. He was very knowledgeable and excited about the product. Even though I wasn't going to purchase that day and my significant other was absent, I felt very comfortable working with him. I left confident that I will never visit another Mazda dealer, and that he would be there for me, no matter how long it takes me to purchase my dream car. More

Mazda3 I purchased a Mazda 3 Hatchback from Bommarito Mazda South. I worked with Bryan Brennan - no pressure, laid back. He went above and beyond to take c I purchased a Mazda 3 Hatchback from Bommarito Mazda South. I worked with Bryan Brennan - no pressure, laid back. He went above and beyond to take care of me. Best salesman I've dealt with. Love my Mazda - ZoomZoom. More

We bought a Mazda from this dealership. They were very wishy-washy on the deal they were going to give us. They would say one thing one day, and it wouldn't hold water the next day. My husband had a disc wishy-washy on the deal they were going to give us. They would say one thing one day, and it wouldn't hold water the next day. My husband had a discount voucher thru his employment - and they did not want to accept this. We had agreed on a price, and they put some paint protector and sealer charges on the price to increase their overall sale -- and since we had not agreed asked that they remove the charge - and on and on down the pike. In the end, the dealership gave an extended service plan to buyer -- but they handed it to us they called an extended warranty. They are shifty -- and I would not deal with them again, and recommend that you, reader, don't either. More

A few weeks ago I visited a few different Mazda dealers, looking to buy/order a new Mazda Miata. I was planning on waiting three months to get it (from Japan). My salesman, Mark S., was fantastic. I was e looking to buy/order a new Mazda Miata. I was planning on waiting three months to get it (from Japan). My salesman, Mark S., was fantastic. I was extremely well prepared (i.e. researched). He knew that I had already visited other dealerships. SO, he went straight to the bottom liine - and his price, by far, beat the other dealers. AND ... the next morning he went on-line and foung my exact Miatal, stateside - just exactly the way I wanted it ordered! To get it from the other dealer he had to share his commission (he would have gotten the whole commission if he had quietly let me order it and wait the three months). I.e. even though it cost him a good part of his commission, he had that Miata here for me in TWO DAYS - instead of three months. I'll go back to him, and them, for sure. More