Gurnee Volkswagen

Friendly, competent, knowledgeable personnel. While the 20,000 service probably does not usually result in many “issues” it was still good to hear from the tech all of the items that were checked While the 20,000 service probably does not usually result in many “issues” it was still good to hear from the tech all of the items that were checked. More

🚨 WARNING: Gurnee Volkswagen (Bob Rohrman Auto Group) Alert! 🚨 Illinois Attorney General Consumer Fraud Bureau is investigating multiple complaints of Vehicle Service Plan fraud, sales of salvaged vehic Alert! 🚨 Illinois Attorney General Consumer Fraud Bureau is investigating multiple complaints of Vehicle Service Plan fraud, sales of salvaged vehicles at Gurnee VW: Rocco Perry (former GM), David LaBahn (former finance manager) and Tyler Stein salesman were all working in concert to defraud me and many others. I recently had a horrendous experience purchasing a 2022 Tesla Model 3 from Gurnee Volkswagen. The dealership forced several unauthorized service plans totaling $6,000 and sold me a salvage vehicle from a COPART salvage auction that they falsely advertised as having minor damage. The vehicle had significant frame damage and was deemed unsafe for the road. Despite multiple complaints, including the Better Business Bureau, they refused to fully refund the unauthorized charges even after they took responsibility for their fraudulent practices. As a result, I have filed a lawsuit in the Circuit Court of Cook County, Illinois. If you’re considering doing business with them, think twice! Protect yourself by checking the civil court docket for more details on my case. For those who have had similar experiences, feel free to reach out to join the fight against such deceptive practices. @gurneevw #gurneeVW #rohrmancommunity #ConsumerFraud #CarDealerFraud #GurneeVolkswagen #BobRohrmanAutoGroup #LegalAction More

My first service on my ‘24 Atlas was all I could ask for. Professional, timely and very friendly. I would not even think of changing anything!! Professional, timely and very friendly. I would not even think of changing anything!! More

It's was an easy and pleasant sale experience. However the service center is the worst I have ever experienced. I 1st and and issue with a failed service on my board computer on my New 2024 At However the service center is the worst I have ever experienced. I 1st and and issue with a failed service on my board computer on my New 2024 Atlas and waited 3 weeks for a service appointment and a loaner. Even in week 4 there is still no loaner available and nobody can tell me when I could get the vehicle serviced. More

This was by far the best experience I’ve ever had for service at a VW dealership. I was quoted the same job at another dealership as 5 hours of work, and Gurnee was able to do the same job in 2 hours, re service at a VW dealership. I was quoted the same job at another dealership as 5 hours of work, and Gurnee was able to do the same job in 2 hours, resulting in half the price. The lady in the service department was nice, straightforward and followed through on everything she told me. Their shuttle drove me to my home in Buffalo Grove and drove me back when the service was complete. I will never, ever go to another VW dealership for service going forward. This place is the best! More

excellent service and staff! that all no need of more word just speechless it was a wonderful visit. that all no need of more word just speechless it was a wonderful visit. More

Stay far, far away from this dealership! If you're in the market for a car, do yourself a favor and find another dealer. I wasted my entire evening discussing costs, prices, and payments wit If you're in the market for a car, do yourself a favor and find another dealer. I wasted my entire evening discussing costs, prices, and payments with them. They even had me convinced to come back with the guarantee of securing a loan at a similar price. But as soon as I agreed and got everything in writing, they pulled a fast one on me. They ran my credit, everything checked out, they handed me the keys to what was supposed to be my new car, and even got me set up with the phone app. But just when I thought things were finally falling into place, the finance manager dropped a bombshell. He had the audacity to tell me that the numbers the general manager gave me were bogus and they couldn't honor the agreement we had. I specifically asked them to confirm with the finance team before running my credit, but they went ahead anyway, fully aware that the deal wasn't going to work out. Now, thanks to their lies and incompetence, I have a pointless hard inquiry on my credit score. They practically begged me to come back, only to pull the rug out from under me once I had the keys in hand. This place is a joke, run by fools who lack any sense of professionalism or honesty. Save yourself the headache and avoid this establishment in Gurnee like the plague! Zero STARS if I could ! More

Precious Jordan, our service advisor was lovely and a breeze to work with. Our VW service will be yours from here on out. breeze to work with. Our VW service will be yours from here on out. More

Antin the service manager and his staff provided me with EXCELLENT service!!!! I found my dealership for all future work on my vehicle! EXCELLENT service!!!! I found my dealership for all future work on my vehicle! More

My service advisor Precious was exceptional. I had let her know I needed to be out of there by a certain time and she made sure of that!!! I had let her know I needed to be out of there by a certain time and she made sure of that!!! More