Gurnee Volkswagen

My service advisor Precious was exceptional. I had let her know I needed to be out of there by a certain time and she made sure of that!!! I had let her know I needed to be out of there by a certain time and she made sure of that!!! More

I’ve gone to a lot of dealers while searching for my car and came across very unprofessional, rude people. Everyone at Gurnee Volkswagen was friendly and made us feel welcomed. I wanna thank Jose for being and came across very unprofessional, rude people. Everyone at Gurnee Volkswagen was friendly and made us feel welcomed. I wanna thank Jose for being amazing, answering all questions. He was very knowledgeable. Made this experience pleasant. I’m happy with my car and will definitely be recommending any friends to this dealership. More

Gurnee volkwagon can’t be trust ed when it comes to buying used a used car. They sold me a vehicle they bought at auction that had been in an accident with a poor repair. They have gone silent when I buying used a used car. They sold me a vehicle they bought at auction that had been in an accident with a poor repair. They have gone silent when I left messages for Sales GM Nedi and GM Rocco. First time I took the car through a car wash tue front fender popped off. Now one will call me back. Left message with Rohrman care and also now response. Stay a way it like the 80s movie used cars. No integrity from the dealership or organization as a whole. More

Dealership kept their word on the deal and prices we made through email communication. Prices did not change when we arrived to the dealership. Everyone was very helpful. through email communication. Prices did not change when we arrived to the dealership. Everyone was very helpful. More

They have a excellent service and they explained a details services and also the staff is very friendly details services and also the staff is very friendly More

Service is great! Advisor made sure my windshield wipers were covered under warranty. Car was done in a timely manner. Advisor made sure my windshield wipers were covered under warranty. Car was done in a timely manner. More

They resort to high pressure tactics and mislead you as a consumer. Would not recommend their dealership. consumer. Would not recommend their dealership. More

Alren, my salesperson came out to the lot to greet me; which says a lot, because my wife and I drove 2½ hours one way to see a scheduled vehicle viewing. Before here, I stopped to see 3 cars all located which says a lot, because my wife and I drove 2½ hours one way to see a scheduled vehicle viewing. Before here, I stopped to see 3 cars all located at another location (Elite) and nobody even offered to help, nobody came out of the office, but instead a disgruntled mechanic honked at my wife & I in the parking lot because he was trying to park a car. They could've sold one of their cars that day... but lost a sale due to poor service. Customer service is everything in my book! Needless to say; my wife we drove home later that afternoon with her new car. Thanks Arlen! More

Amy Kelley, Service Advisor, took the time to ensure that the problem with my car was thoroughly addressed. Mechanics George and Will gave me a detailed explanation of what the problem might be and came up the problem with my car was thoroughly addressed. Mechanics George and Will gave me a detailed explanation of what the problem might be and came up with a plan to diagnose the problem. More