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Bob Rohrman Toyota

Lafayette, IN

4.5
1,660 Reviews

3900 South Street

Lafayette, IN

47905

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1,660 Reviews of Bob Rohrman Toyota

June 29, 2022

Everyone was very helpful in the car buying process. They explained everything well and were patient with us. More

by PALACIOSAMY99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEDADIAH SEKUTERA, Levi Evans
Jun 29, 2022 -

Bob Rohrman Toyota responded

Thank you so much for choosing Bob Rohrman Toyota! Congrats on your new purchase, and let us know if we can be of any more assistance!

June 28, 2022

Thank you for helping me find my car. 2020 Toyota Corolla. So the paint color is Black Sand Pearl. So, I have teased that I now own the "Black Pearl". I have now named my car "Pearl" Lov More

by Lauralelr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock Odle, Randy Zellers
Jun 28, 2022 -

Lauralelr responded

Their customer service was exceptional.

June 28, 2022

I have always been greeted with a smile. Service is always quick and efficient in a timely manner. More

by huffkathrynKathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Miller, Mason Schutz, Trevor Oakes, Ben Streitmatter, Kaden Price, Dakota Rogers
Jun 29, 2022 -

Bob Rohrman Toyota responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

Jun 29, 2022 -

huffkathrynKathy responded

Thank you

June 28, 2022

Check-in was quick and easy. Loaner vehicle was ready to go and a nice vehicle. Service was performed in a timely manner. More

by CEBROSE42
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Larry Thompson
Jun 29, 2022 -

Bob Rohrman Toyota responded

Thank you for choosing Bob Rohrman Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 27, 2022

Van was in for recall on fuel pump we were treated great everyone was very helpful and friendly needed van back at certain time that was great More

by Donnstanfield@comcast.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Streitmatter
Jun 27, 2022 -

Bob Rohrman Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Toyota.

June 27, 2022

Service and sales people here at Rohrman are like my old small town caring mechanics. They keep my best interests in mind and are always willing to help in the best way possible. More

by Bradford,Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Kylee Thompson, Larry Thompson, Ben Streitmatter, Zaria VanGoethem
Jun 27, 2022 -

Bradford,Susan responded

Service and sales people here at Rohrman Toyota are like my old small town mechanics. They keep my best interests in mind and are always willing to help in the best way possible.

June 25, 2022

Clean and everyone friendly! My only concern is that sales rep could’ve been more knowledgeable. After purchasing vehicle, no one went over anything. No showing of vehicles att More

by ikwhite
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Anderson, Matt Baxter
Jun 27, 2022 -

Bob Rohrman Toyota responded

Thank you for taking the time to submit a review. We are so glad our team could assist you in finding the vehicle you needed and that you found everyone to be friendly. We apologize, however, that you were shown your new vehicle's attributes or explanation of warranties as this is not the level of customer service we promote. If you would like to further discuss your concerns, feel free to contact me at your convenience.

June 25, 2022

I've always enjoyed bringing my car to you guys. Most of the people know I work 3rd shift and they manage to get my services done quick. More

by BALLEN51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Larry Thompson, Ben Streitmatter
Jun 27, 2022 -

Bob Rohrman Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 25, 2022

Mariah, my service advisor was wonderful. Very helpful, informative and right there to help not only me but my insurance adjuster. More

by TKING7
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mirah
Jun 27, 2022 -

Bob Rohrman Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 24, 2022

They wanted to do work that I found out was unneeded and overpriced through a second opinion from another shop. More

by jofaone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mason Schutz
Jun 30, 2022 -

Bob Rohrman Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Jun 30, 2022 -

jofaone responded

This isn't the first time Rhorman Toyota has tried to do more work than required on a car I'd left to be worked on. The person that called me wanted to do. Over $3000 worth of work that was proved to be unnecessary. I can't help but wonder how many people have fallen for these tactics over the years. If you'd like to contact me you can do so between 11 am and noon most days. My phone number you should have or we can email

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