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Bob Rohrman Toyota

Lafayette, IN

4.5
1,660 Reviews

3900 South Street

Lafayette, IN

47905

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1,660 Reviews of Bob Rohrman Toyota

July 05, 2022

Here’s what you get at Rohrman Toyota: - Excellent and efficient service - all the time - Respect for busy schedules - All questions answered - all the time - Cheerful and helpful Associates This More

by MAXKOL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Miller, Mason Schutz
Jul 06, 2022 -

Bob Rohrman Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Toyota.

July 03, 2022

Very helpful and knowledgeable and trying to save you expenses if possible and real friendly and polite More

by scobeyjim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mason Schutz
Jul 05, 2022 -

Bob Rohrman Toyota responded

Thank you, Jim. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 02, 2022

Why was my repair delayed. I’ll never do business at your establishment again. I had to pay extra days on my rental car because you couldnt live up to your agreement. Will you More

by joe.egan
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Arie Perigo
Jul 08, 2022 -

Bob Rohrman Toyota responded

We're sorry to hear about your experience, Joe, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please let us know the best way to reach you so we can follow up and address your concerns.

July 02, 2022

Very professional and thorough. Wouldn’t change a thing. Would however add a free car wash with any service. More

by Rheacares2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz
Jul 05, 2022 -

Bob Rohrman Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 02, 2022

I thought the service excellent and on time. The one thing there may be some confusion on when oil changes are required when using synthetic oils. My understanding is 10000 miles. More

by Dennis.l.buuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz
Jul 05, 2022 -

Bob Rohrman Toyota responded

Thank you so much for your kind words, Dennis, and for taking the time to leave us this wonderful feedback!

July 01, 2022

I am just so pleased with the people at Bob Rohrman Toyota. Travis promptly replied to my Email inquiry then put me in contact with Trevor who set up time for me to come in to talk about getting a New More

by Bobo2mags
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Oakes, Spencer Anderson, Robert (Hanjin) Kim, Travis Thayer
Jul 01, 2022 -

Bob Rohrman Toyota responded

Thank you so much for your excellent review! We are so glad that Trevor and Travis had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

June 30, 2022

Randy has great communication skills and kept me informed the entire process of obtaining a vehicle from another state. Car pickup was efficient, yet informative. Super customer service! This was my third ca More

by Bgaribaldi08
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Spencer Anderson, Randy Zellers
Jun 30, 2022 -

Bob Rohrman Toyota responded

We are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit.

June 30, 2022

Nice people work there, from Sales to Service. Very nice showroom and waiting area. And Toyotas are great vehicles. More

by R.HAM68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mariah, Mason Schutz
Jun 30, 2022 -

Bob Rohrman Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 29, 2022

Had to wait on new vehicle but no fault of dealer. Kept us informed and made experience as smooth as they could. More

by R.WEIDERHAFT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Rainford, Drew Vance
Jun 30, 2022 -

Bob Rohrman Toyota responded

Here at Bob Rohrman Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

June 29, 2022

No one was at the service desk when I came to pick up my truck. Someone walked by and told me to go to another desk. The lady at that desk told me I needed to go to the empty service desk. She had to go and More

by ndl1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name. The woman at the cashier's desk was very helpful. 4?
Jun 29, 2022 -

Bob Rohrman Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns.

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