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Bob Rohrman Toyota

Lafayette, IN

4.5
1,660 Reviews
Call Dealership (765) 588-9873

3900 South Street

Lafayette, IN

47905

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1,660 Reviews of Bob Rohrman Toyota

August 25, 2022

Terrible service had to go back because they gave us too little for the trade but they’ve been made it right however I will not go back again. More

by Klgm2552
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck Austin, Drew Vance
Report | Print
Aug 28, 2022 -

Bob Rohrman Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 25, 2022

Absolutely the best best best ever lol , normally no surprise well at least with me More

by 6406aas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Larry Thompson, Ben Streitmatter, Eli Qaahr, Sonya Johnson
Report | Print
Aug 29, 2022 -

Bob Rohrman Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 24, 2022

Mariah took exceptional care of me while my truck was serviced. Everyone else was also very professional. More

by Nwtn_gl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mariah, Annette Mattocks, Mason Schutz
Report | Print
Aug 25, 2022 -

Bob Rohrman Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 24, 2022

Mason is the best person to work with clients Top experience It raises the prestige of Bob Rohrman More

by Bharat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Sonya Johnson
Report | Print
Aug 25, 2022 -

Bob Rohrman Toyota responded

It's great to hear that Mason delivered such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bob Rohrman Toyota!

August 22, 2022

Friendly, clean, welcoming environment that has been efficient in servicing my vehicle every visit. I feel confident in my vehicle when I leave. More

by Jim P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz
Report | Print
Aug 23, 2022 -

Bob Rohrman Toyota responded

Thank you for choosing Bob Rohrman Toyota, Jim. We appreciate you taking the time to leave us this fantastic five-star review. We're glad we were able to help. We look forward to having you as one of our valued customers for years to come.

August 22, 2022

My visit was quick That’s always a good thing. Everyone was friendly and helpful. More

by Nmumaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Streitmatter
Report | Print
Aug 23, 2022 -

Bob Rohrman Toyota responded

Thank you for taking the time to leave us this great five-star rating. We appreciate your business. Our team looks forward to serving you again soon.

August 21, 2022

You didn’t just change my oil. You called with made up issues (again) and then didn’t call me back after you said you would. When I showed up, my car wasn’t ready and you had $3,00 More

by hayden405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No clue. Lots of tattoos.
Report | Print
Aug 25, 2022 -

Bob Rohrman Toyota responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 21, 2022

Great service, great salesman, great overall experience! ! I love my new car and we will def be returning in the future!! More

by STONEJJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stone Dalton, Trevor Oakes
Report | Print
Aug 22, 2022 -

Bob Rohrman Toyota responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bob Rohrman Toyota!

August 19, 2022

I KEEP GOING BACK, CHUCK AUSTIN, TAKES GOOD CARE OF ME! ! GOOD SERVICE DEPARTMENT! THANKS! More

by JUSTCHUCK43 ( CORRECT TO 43)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Austin
Report | Print
Aug 21, 2022 -

Bob Rohrman Toyota responded

Thank you for your business and this review. We're happy to hear Chuck and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 19, 2022

Very good and timely service from Chuck Austen. He gave us helpful information and we felt he was trustworthy. More

by WAYNEWOLFE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Austin, Drew Vance
Report | Print
Aug 21, 2022 -

Bob Rohrman Toyota responded

Thank you for sharing your experience with us, Wayne! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

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