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Bob Rohrman Toyota

Lafayette, IN

4.5
1,660 Reviews
Call Dealership (765) 588-9873

3900 South Street

Lafayette, IN

47905

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1,660 Reviews of Bob Rohrman Toyota

November 25, 2022

Sold a vehicle they said they full inspected but it didn't even have working headlights More

by RICKCOTP4
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Matt Baxter, Levi Evans
Report | Print
Nov 28, 2022 -

Bob Rohrman Toyota responded

Thank you for providing this feedback. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 25, 2022

Great people who provide positive service and interaction with the clients. Been happy customer for 6 years. The keep my Toyota Corolla running great at 140,000 miles. More

by jaeger_cjpj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Sonya Johnson
Report | Print
Nov 27, 2022 -

Bob Rohrman Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bob Rohrman Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

November 24, 2022

Great experience. Awesome staff. Ray me was so helpful and kind. I’m so pleased with my new Jeep! More

by Jenny-Mac-13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rayme Ehle
Report | Print
Nov 25, 2022 -

Bob Rohrman Toyota responded

Thank you so much for choosing Bob Rohrman Toyota! Congrats on your new Jeep, Jenny. We appreciate you taking the time to leave us a five-star rating. Please let us know if we can be of any more assistance. We're always happy to help.

November 23, 2022

We brought our 1st Toyota Siena in 2011 & 5 since then! !! We have been happy with all of them because of this dealership More

by KWDJAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Austin, Annette Mattocks, Mason Schutz, Larry Thompson, Ben Streitmatter, Sonya Johnson
Report | Print
Nov 25, 2022 -

Bob Rohrman Toyota responded

It has been a pleasure serving you over the years. Quality customer service is always our number one priority, and we're happy to hear that we've met your expectations. Thank you for choosing Bob Rohrman Toyota; we look forward to having you as a valued customer for many years to come. Congratulations on your new purchase!

November 23, 2022

POOR COMMUNICATION. Went in for oil change & they also did an alignment w/out permission! More

by coryb3
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Mason Schutz, Ben Streitmatter
Report | Print
Nov 28, 2022 -

Bob Rohrman Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 22, 2022

Everyone was very friendly and helpful throughout the whole process of buying and financing our new car More

by Ne37827
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike, Brock , Chuck Austin
Report | Print
Nov 23, 2022 -

Bob Rohrman Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Toyota.

November 22, 2022

All employees are very friendly. Courteous and professional. Keep up the good job. Les Bryan More

by lespegbryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Schutz
Report | Print
Nov 23, 2022 -

Bob Rohrman Toyota responded

Thank you, Les, for sharing about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

November 22, 2022

Beautiful dealership Larry is a great sales person he is very kind and knowledgeable I will always go back to him for further purchases! More

by linderakl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Rainford, ZAC KINCH
Report | Print
Nov 23, 2022 -

Bob Rohrman Toyota responded

It's fantastic to hear that Larry provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bob Rohrman Toyota!

November 22, 2022

I am very happy with my service. My Salesman, Larry was amazing. Not only did he greet me in a professional manner, he listened to my concerns, walked me through options, answered qu More

by barrhm74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Rainford, Ben Streitmatter
Report | Print
Nov 23, 2022 -

Bob Rohrman Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Larry and our team, and we look forward to working with you again.

November 21, 2022

They are prompt, courteous and explain repairs and pricing well and in advance. If there is a delay, they let me know early on More

by lillylabrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Trevor Oakes, Ben Streitmatter
Report | Print
Nov 21, 2022 -

Bob Rohrman Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Toyota.

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