Back

Bob Rohrman Toyota

Lafayette, IN

4.5
1,660 Reviews

3900 South Street

Lafayette, IN

47905

Directions

By Type

1,660 Reviews of Bob Rohrman Toyota

December 04, 2022

Absolutely great customer service, attention to detail in a timely manner…thank you for a great teamwork More

by jdemelo0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaden
Dec 04, 2022 -

Bob Rohrman Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Toyota.

December 04, 2022

If you are a woman, they try to talk you into at least $500 more service than what is actually necessary at that time. They recommend services for 30K miles even if the mileages is at 20K. I asked for a More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Thompson
Dec 07, 2022 -

Bob Rohrman Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 03, 2022

I was very pleased to work with John Buckingham throughout the purchase. I would definitely by another vehicle from the Rohrman team in the future. Highly recommend. More

by ROSSYEAG292
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Thayer
Dec 04, 2022 -

Bob Rohrman Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Toyota.

December 03, 2022

I recently paid a “small shop” to replace both of my headlamp assembly’s in my 2008 Prius because of age, however he did not adjust them properly so I decided to bring it to a Trained Technician at a To More

by bbcrjh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service rep was ok
Dec 07, 2022 -

Bob Rohrman Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 02, 2022

Mason is great and communication is awesome! Very easy, extremely seamless process and done on time. More

by Travis
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Schutz
Dec 04, 2022 -

Bob Rohrman Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Travis, for choosing Bob Rohrman Toyota!

December 01, 2022

Everyone at the dealership was very friendly and knowledgeable. Clearly focused on providing great customer service. More

by SHERRY.MCDONALD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Levi Evans
Dec 02, 2022 -

Bob Rohrman Toyota responded

Thank you for your very kind review, Sherry. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Toyota.

December 01, 2022

Nice staff but they indicated I need about $4000 in work. Took to a reliable auto service and found nothing. Have used Rohrman for years. Perplexed! More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Rainford, Sonya Johnson
Dec 02, 2022 -

Bob Rohrman Toyota responded

We're sorry to hear about your experience, Carolyn, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 28, 2022

Excellent service Professional people Service completed on time No problems with parts being available Have been using Rohrman Toyota since car was purchased More

by JPLODS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Thompson
Nov 29, 2022 -

Bob Rohrman Toyota responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

November 28, 2022

Every time I have a great experience and get treated wel when I’m there! More

by patricknahlik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck
Nov 29, 2022 -

Bob Rohrman Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Patrick, and don't hesitate to let us know if we can be of further assistance.

November 25, 2022

They fit me in with a Saturday appointment, so I could go out of town with confidence. The researched my previous maintenance service and only gave me what I needed. This is the 3rd vehicle I bought fr More

by DRD2K10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Thompson
Nov 25, 2022 -

Bob Rohrman Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with our crew. We appreciate this fantastic five-star review. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

...
24
...