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Bob Rohrman Toyota

Lafayette, IN

4.5
1,660 Reviews
Call Dealership (765) 588-9873

3900 South Street

Lafayette, IN

47905

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1,660 Reviews of Bob Rohrman Toyota

December 28, 2022

Service is good but the cost of the service is more then I feel is reasonable for me to have my car serviced there. More

by NAME_NAME93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Yero
Report | Print
Dec 28, 2022 -

Bob Rohrman Toyota responded

Thank you for choosing Bob Rohrman Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 27, 2022

Great new vehicle purchase experience, from the initial contact to after the sale follow up. Thank you! More

by hmgrepke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ZAC KINCH, Ben Streitmatter
Report | Print
Dec 28, 2022 -

Bob Rohrman Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 23, 2022

Everybody was super nice. Was under no pressure. Went out of their way to make i happy More

by JAMESFGO24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kylee Thompson, Travis Thayer
Report | Print
Dec 27, 2022 -

Bob Rohrman Toyota responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

December 23, 2022

Sales good but financial let me down did not pay off old loan in time got hit with miss payment on my credit lost 120 points not happy More

by RCHASTAINTRUCKING
Recommend Dealer
Yes
Employees Worked With
Larry Thompson, Spencer Anderson, Travis Thayer, Brianna Modugno
Report | Print
Dec 27, 2022 -

Bob Rohrman Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 21, 2022

Larry, Drew, and Monte were great to work with and walked me through the purchase answering all my questions. Thanks again for a great buying experience again! More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monte Gates, Larry Rainford, Drew Vance
Report | Print
Dec 22, 2022 -

Bob Rohrman Toyota responded

Thank you so much for your kind words, Brian, and for taking the time to leave us this wonderful feedback!

December 20, 2022

Eager to provide excellent service Staff ensures customers’ needs are met in a timely manner. More

by kking9686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Larry Thompson, Ben Streitmatter, Sonya Johnson
Report | Print
Dec 22, 2022 -

Bob Rohrman Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 18, 2022

The service desk was a little rude - I explained why I was there and she just blankly stared until I asked what additional information she needed from me. The texting option is really nice & service advis More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Thompson
Report | Print
Dec 18, 2022 -

Bob Rohrman Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Rachel, feel free to contact us at your convenience.

December 18, 2022

I feel as though Dalton went above and beyond to find me the car I was looking for. Levi was very respectful and informative I enjoyed talking with him as well as Dalton. Overall it was a very good experien More

by kabaker28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton Miller, Levi Evans
Report | Print
Dec 18, 2022 -

Bob Rohrman Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Toyota, we look forward to having you as one of our valued customers for many more years to come!

December 17, 2022

Staff is knowledgeable & helpful. Great to work with & they make the process of buying a new car easy! More

by sarah.beth.webster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Oakes, Spencer Anderson
Report | Print
Dec 18, 2022 -

Bob Rohrman Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bob Rohrman Toyota, we look forward to having you as a valued customer for many years to come!

December 17, 2022

Very poor service experience. Tried to upsell everything, then kept me waiting another hour when I said no. Did not replace key battery or reset maintenance light. More

by mkundrwd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Somebody named Caydin?
Report | Print
Dec 21, 2022 -

Bob Rohrman Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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