Bob Rohrman Toyota

Took our Sequoia here to get transmission issue diagnosed. Mechanic improperly diagnosed issue as engine wiring harness and ECU, quoted 8000 + to fix it. In the process of doing this they broke 5 b diagnosed. Mechanic improperly diagnosed issue as engine wiring harness and ECU, quoted 8000 + to fix it. In the process of doing this they broke 5 bolts and charged me 800 to fix them. During the time my vehicle was there, the technician assistant would not answer my phone calls or call me back. When I finally got a hold of them the tech assistant was dishonest and unapologetic as to why my vehicle was in there two weeks and no progress had been made. At this point I have paid 1000 dollars for an incorrect diagnosis and for them to fix the parts they broke. Now in a time crunch, I bring the vehicle home and started diagnosing the problem myself. I simply read the service manual, tested the sensor that the error code said was bad with a multi meter and within 20 minutes I found that the sensor the mechanic had “tested” and found to be good was clearly bad. I ordered the 100 dollar part and put it on in 10 minutes myself and problem was solved. Had I followed their advice I would have spent 8000 plus dollars fixing a non-existent issue and the issue would not have been fixed. I contacted the manager to get a refund and he agreed to partially refund me. Now 6 months later and countless calls, voicemails and a personal visit to service department I still have yet to receive the promised refund. Unbelievably poor quality of work and customer service. After talking to coworkers and friends I found that this is the common theme of Bob Rohrman service customers. I would never bring a vehicle here again for any reason whatsoever. Save yourself the time, money and frustration and go elsewhere. More

What an experience. I brought my vehicle in and right away the team treated me and was waiting to assist. I met 3-4 different members of the dealerships team. Everyone w I brought my vehicle in and right away the team treated me and was waiting to assist. I met 3-4 different members of the dealerships team. Everyone was smiling and having fun. Thanks for being excited and passionate about helping my family. More

This is my sixth Toyota from here and always an easy transaction. Great experience and will be back again! transaction. Great experience and will be back again! More

At Bob Rohman Toyota the service is very good, they are very communicative, friendly and respectful, very communicative, friendly and respectful, More

Excellent good workmanship. Good attitude. Prices were normal. Easy accessibility. If I needed a car to drive around while they were servicing my car they would loan that to me Good attitude. Prices were normal. Easy accessibility. If I needed a car to drive around while they were servicing my car they would loan that to me More

Worst place to buy a car… they try everything to sold me the car but after they didn’t do the paperwork right and I couldn’t get the license plates at the dmv they were just hiding from me… even the manager the car but after they didn’t do the paperwork right and I couldn’t get the license plates at the dmv they were just hiding from me… even the manager… so I’m not going back to this dealership … More

People are not polite and don't care about customer's concerns. Acting like Toyota car owners have to use the service anyway, why bother being nice. concerns. Acting like Toyota car owners have to use the service anyway, why bother being nice. More

The service was expedient, the staff was knowledgeable and pleasant to speak with. Job well done! and pleasant to speak with. Job well done! More

The service is professional and you are aware of what to expect. They also make sure you have a good waiting area. expect. They also make sure you have a good waiting area. More

They're very friendly staff went out of their way to take care of me care of me More